Champaign Ford City

Terrible service Long story short my truck was in their "service" department for 4 days for what I was told was a 20 minute fix. 4 days of rental cars. After emailing Long story short my truck was in their "service" department for 4 days for what I was told was a 20 minute fix. 4 days of rental cars. After emailing the service manager I was assured by both the service manager and the assistant service manager on seperate occasions that I would be refunded the 2 days of unnecessary rental car fees. That was 6 weeks ago. I've received no reimbursement check and now my most recent email has been flat out ignored for 8 days. The attempt at fixing the initial flub has been flubbed. It's been laughable. Can't say I'm surprised after my initial "service" experience was so terrible. Good luck at this place. More

BUYER BEWARE ************** NEVER BUY A USED CAR THERE ***** PURCHASED A VERY CLEAN 2007 MERCURY MILAN with 57,000 miles.. TOLD IMPECCABLE SERVICE RECORD. 1700 MILES yes ONLY 1700 miles(that is one thousand PURCHASED A VERY CLEAN 2007 MERCURY MILAN with 57,000 miles.. TOLD IMPECCABLE SERVICE RECORD. 1700 MILES yes ONLY 1700 miles(that is one thousand seven hundred) from the time of purchase, the engine blew out!!!!!! there was only 1.5 qt of oil when checked. NO ENGINE OIL LIGHT CAME ON. NO OIL LEAKED ONTO THE DRIVE WAY ALTHOUGH IT SAT FOR DAYS AT A TIME.!!! OBVIOUSLY THE OIL LIGHT HAD BEEN DISCONNECTED. TOLD DEALERSHIP AND DAVE WARGA NEVER EVEN CALLED BACK.. I EVEN PURCHASED MY 2017 LINCOLN MKC THERE ABOUT 8 MONTHS PRIOR. I WOULD NOT TRUST THAT DEALERSHIP FOR ANYTHING !!!! MY QUESTION IS IF THE OIL WAS LEAKING THE DASH LIGHT SHOULD HAVE COME ON AS A WARNING. I NOW TELL EVERYONE TO BEWARE OF FORD CITY.. VERY UNETHICAL AND DECEIVING More

Great so far Took the Mustang in for recall work. Staff is very polite and personable and efficient. Waiting area is comfortable with arm chairs as well as table Took the Mustang in for recall work. Staff is very polite and personable and efficient. Waiting area is comfortable with arm chairs as well as tables and chairs and WiFi connections, Great coffee machine that offers a variety of types. The work was done in half the time I expected. More

They were efficient Ford was able to get my car in quickly and listened to what I said. They called me and kept up dated with the progress on the car. Ford was able to get my car in quickly and listened to what I said. They called me and kept up dated with the progress on the car. More

Very quick service I needed the oil changed in my Ford Edge. Didn't need an appointment, got right in and was done in a very short time. Got the tires rotated, washed, I needed the oil changed in my Ford Edge. Didn't need an appointment, got right in and was done in a very short time. Got the tires rotated, washed, vacuumed out the car, all fluids checked as well as getting the oil changed. I am very happy with the crew that I dealt with. Derek and Matt and very nice and friendly guys to work with. More

Excellent and quick service visit. Very courteous. Very clean and efficient shop. Quick and courteous service advisor. Car was cleaned very well inside and out. The inspection was thorough. I had no ou Very clean and efficient shop. Quick and courteous service advisor. Car was cleaned very well inside and out. The inspection was thorough. I had no outstanding problems. Good trip. More

New back-up camera My back-up camera on my Ford Edge was blurry and needed replaced. The service department did an excellent job replacing the blurry camera and image. My back-up camera on my Ford Edge was blurry and needed replaced. The service department did an excellent job replacing the blurry camera and image. It only took a couple of hours and I had it back that afternoon. Matt Odom was helpful as always, and I appreciate the professionalism shown at Ford City. More

Pricey Parts, but the service is excellent My left-rear door on my crew cab would not lock unless manually depressed and the dashboard warning light was activated indicating the left-rear door My left-rear door on my crew cab would not lock unless manually depressed and the dashboard warning light was activated indicating the left-rear door was not closed, although the door was actually closed. The cost of the repair was $153.52 for the latch and the labor was $238.72 for a total of $422.32. Although I considered this pricey, I was able to use my Ford Reward money which totaled $152.36. My final cost was $269.96 which was more reasonable. More

Friendly Dealership I am new to Ford, having driven GM for decades. The Ford City people have been easy to work with and professional. I do wish there was better t I am new to Ford, having driven GM for decades. The Ford City people have been easy to work with and professional. I do wish there was better tracking for my status when it's in for service. (All routine maintenance so far). It could be made easier to find out when to pick up the car when it's done. More

So far, so good. I'm basically wary about dealerships thanks to a bad experience with another dealer but Ford City has provided great service to date. I like being ab I'm basically wary about dealerships thanks to a bad experience with another dealer but Ford City has provided great service to date. I like being able to just stop by without an appointment for scheduled service. The staff has always been courteous, the facility is clean and new and accommodating with a comfortable waiting area, and the prices are reasonable. More