Champaign Ford City

New back-up camera My back-up camera on my Ford Edge was blurry and needed replaced. The service department did an excellent job replacing the blurry camera and image. My back-up camera on my Ford Edge was blurry and needed replaced. The service department did an excellent job replacing the blurry camera and image. It only took a couple of hours and I had it back that afternoon. Matt Odom was helpful as always, and I appreciate the professionalism shown at Ford City. More

Pricey Parts, but the service is excellent My left-rear door on my crew cab would not lock unless manually depressed and the dashboard warning light was activated indicating the left-rear door My left-rear door on my crew cab would not lock unless manually depressed and the dashboard warning light was activated indicating the left-rear door was not closed, although the door was actually closed. The cost of the repair was $153.52 for the latch and the labor was $238.72 for a total of $422.32. Although I considered this pricey, I was able to use my Ford Reward money which totaled $152.36. My final cost was $269.96 which was more reasonable. More

Friendly Dealership I am new to Ford, having driven GM for decades. The Ford City people have been easy to work with and professional. I do wish there was better t I am new to Ford, having driven GM for decades. The Ford City people have been easy to work with and professional. I do wish there was better tracking for my status when it's in for service. (All routine maintenance so far). It could be made easier to find out when to pick up the car when it's done. More

So far, so good. I'm basically wary about dealerships thanks to a bad experience with another dealer but Ford City has provided great service to date. I like being ab I'm basically wary about dealerships thanks to a bad experience with another dealer but Ford City has provided great service to date. I like being able to just stop by without an appointment for scheduled service. The staff has always been courteous, the facility is clean and new and accommodating with a comfortable waiting area, and the prices are reasonable. More

Service Always great service at Ford City! Just pull to the big service entry door,it opens,they take your car. Go in and talk to a service manager and they t Always great service at Ford City! Just pull to the big service entry door,it opens,they take your car. Go in and talk to a service manager and they take care of vehicle. Relax in their waiting area with free wifi and they come and get you when it's ready. Can't be any easier than that! More

Great Service Experience Appreciate the service, the friendliness, and attention. Go there---you will enjoy the experience. Short wait, questions answered, and vehicle rece Appreciate the service, the friendliness, and attention. Go there---you will enjoy the experience. Short wait, questions answered, and vehicle received the attention I expect. More

Excellant work I appreciate being able to go in at my convince without an appointment and get excellent, timely service. And if any extra service that is required is I appreciate being able to go in at my convince without an appointment and get excellent, timely service. And if any extra service that is required is advised and can be taken care of that day or in a timely fashion. More

Service The service revived is above expectations and the attention to details are perfect. I would recommend this dealership to anyone when needs attention The service revived is above expectations and the attention to details are perfect. I would recommend this dealership to anyone when needs attention and quality work. More

Service recall Service was well done I'm happy with everything that was done to the vehicle. Employees were friendly and they allowed me to use a courtesy car. Service was well done I'm happy with everything that was done to the vehicle. Employees were friendly and they allowed me to use a courtesy car. More

thorough and preventive I had several important problems fixed from brakes (too thin) to lube and oil change to a connecting rod, all done in very efficient time. My transit I had several important problems fixed from brakes (too thin) to lube and oil change to a connecting rod, all done in very efficient time. My transit runs like a top. I like to be proactive about problems. Please inform and applaud the technical and working staff for their effort. I appreciate all. More