Champaign Ford City

I Guess Some People Rate BetterThan Others for Service I brought my van in to have the oil changed at 11am on Friday and spoke with Todd. He said no problem, we will have you taken care of around 45 minut I brought my van in to have the oil changed at 11am on Friday and spoke with Todd. He said no problem, we will have you taken care of around 45 minutes. Another gentleman walked up after me and wanted an oil change on his new Ford truck that was purchased from Ford City. After waiting 1 hr. I went up to see what was taking so long and they said it would be another 15-20 minutes. When I was at the desk asking the gentleman who came up after me earlier had his truck completely serviced and washed. So, evidently since I did not purchase my vehicle here I am not given the same treatment as someone who does. Finally got my truck after 1 1/2 hrs. and that wasn't even with a wash. There were hand prints on my arm rest from the service technician not having clean hands when he got in my van. More

convenient and dependable service Todd is highly professional and aims to provide the best service. The staff of drivers makes it possible to not miss work when I have to service my Fo Todd is highly professional and aims to provide the best service. The staff of drivers makes it possible to not miss work when I have to service my Focus. So far I'm highly satisfied. More

Dependable and courteous These guys sevice my F150 & MKZ, and typically do it quickly with no hassles. Todd is an excellent representative of the service department, works har These guys sevice my F150 & MKZ, and typically do it quickly with no hassles. Todd is an excellent representative of the service department, works hard to please customers, and very honest. More

Great Service After years of owning GM vehicles, I purchased my first Ford two years ago. Ford City has been top notch every time I have taken my vehicle in for se After years of owning GM vehicles, I purchased my first Ford two years ago. Ford City has been top notch every time I have taken my vehicle in for service. I would highly recommend them for your next car. More

Terrible service Long story short my truck was in their "service" department for 4 days for what I was told was a 20 minute fix. 4 days of rental cars. After emailing Long story short my truck was in their "service" department for 4 days for what I was told was a 20 minute fix. 4 days of rental cars. After emailing the service manager I was assured by both the service manager and the assistant service manager on seperate occasions that I would be refunded the 2 days of unnecessary rental car fees. That was 6 weeks ago. I've received no reimbursement check and now my most recent email has been flat out ignored for 8 days. The attempt at fixing the initial flub has been flubbed. It's been laughable. Can't say I'm surprised after my initial "service" experience was so terrible. Good luck at this place. More

BUYER BEWARE ************** NEVER BUY A USED CAR THERE ***** PURCHASED A VERY CLEAN 2007 MERCURY MILAN with 57,000 miles.. TOLD IMPECCABLE SERVICE RECORD. 1700 MILES yes ONLY 1700 miles(that is one thousand PURCHASED A VERY CLEAN 2007 MERCURY MILAN with 57,000 miles.. TOLD IMPECCABLE SERVICE RECORD. 1700 MILES yes ONLY 1700 miles(that is one thousand seven hundred) from the time of purchase, the engine blew out!!!!!! there was only 1.5 qt of oil when checked. NO ENGINE OIL LIGHT CAME ON. NO OIL LEAKED ONTO THE DRIVE WAY ALTHOUGH IT SAT FOR DAYS AT A TIME.!!! OBVIOUSLY THE OIL LIGHT HAD BEEN DISCONNECTED. TOLD DEALERSHIP AND DAVE WARGA NEVER EVEN CALLED BACK.. I EVEN PURCHASED MY 2017 LINCOLN MKC THERE ABOUT 8 MONTHS PRIOR. I WOULD NOT TRUST THAT DEALERSHIP FOR ANYTHING !!!! MY QUESTION IS IF THE OIL WAS LEAKING THE DASH LIGHT SHOULD HAVE COME ON AS A WARNING. I NOW TELL EVERYONE TO BEWARE OF FORD CITY.. VERY UNETHICAL AND DECEIVING More

Great so far Took the Mustang in for recall work. Staff is very polite and personable and efficient. Waiting area is comfortable with arm chairs as well as table Took the Mustang in for recall work. Staff is very polite and personable and efficient. Waiting area is comfortable with arm chairs as well as tables and chairs and WiFi connections, Great coffee machine that offers a variety of types. The work was done in half the time I expected. More

They were efficient Ford was able to get my car in quickly and listened to what I said. They called me and kept up dated with the progress on the car. Ford was able to get my car in quickly and listened to what I said. They called me and kept up dated with the progress on the car. More

Very quick service I needed the oil changed in my Ford Edge. Didn't need an appointment, got right in and was done in a very short time. Got the tires rotated, washed, I needed the oil changed in my Ford Edge. Didn't need an appointment, got right in and was done in a very short time. Got the tires rotated, washed, vacuumed out the car, all fluids checked as well as getting the oil changed. I am very happy with the crew that I dealt with. Derek and Matt and very nice and friendly guys to work with. More

Excellent and quick service visit. Very courteous. Very clean and efficient shop. Quick and courteous service advisor. Car was cleaned very well inside and out. The inspection was thorough. I had no ou Very clean and efficient shop. Quick and courteous service advisor. Car was cleaned very well inside and out. The inspection was thorough. I had no outstanding problems. Good trip. More