Champaign Ford City

Free oil change Several months ago I had some repair work completed on my 2011 Ford F-150. Because of the work done at Ford City, I had earned a free oil change and t Several months ago I had some repair work completed on my 2011 Ford F-150. Because of the work done at Ford City, I had earned a free oil change and tire rotation valued at $45! As usual the service I received was friendly and I enjoyed the comfortable waiting room and free coffee. More

Had a very good time waiting for my car to be serviced. I like going to Champaign Ford City because the people are so friendly and helpful. the service I had done was done very fast and done right. The se I like going to Champaign Ford City because the people are so friendly and helpful. the service I had done was done very fast and done right. The service people are very good at keeping me informed about things that me car needs and what they are doing to keep it in good working condition. The people that are the first ones I see when I pull in are great. Henry Jackson , John George and the other men are a real pleasure to talk to and get things going. More

So happy we stop using are mechanic of 35 years Matt has been spectacular providing us with efficient, thorough, and favorable pricing for our Ford trucks. For 35 years always afraid repairs would b Matt has been spectacular providing us with efficient, thorough, and favorable pricing for our Ford trucks. For 35 years always afraid repairs would be more expensive at Ford. Needless to say: Was I wrong! I am a new customer for the next 35 years. More

Excellent service as always with one exception I took my 2015 f-150 xlt in for a oil change on 12/13/17. I did not need to make an appointment and they had the service done in about 1.5 hrs. About I took my 2015 f-150 xlt in for a oil change on 12/13/17. I did not need to make an appointment and they had the service done in about 1.5 hrs. About one hour into the service the service rep showed me the old cabin filter which was very dirty and ask if I would like to have a new one installed. I said yes. When I went to pay the bill I found out the cost to have the new filter installed was $49.98. I thought this was a bit excessive. I should have asked what the cost would be to install the new filter. Had I known it would be $49.98 I doubt I would have ok’d it. But that was my mistake. I think I could have installed the filter myself for much less. More

Great service experience!! I had a Ford factory remote start installed and this experience was fantastic! Greeted with smiles, got a ride to work quickly, the work was done, ca I had a Ford factory remote start installed and this experience was fantastic! Greeted with smiles, got a ride to work quickly, the work was done, car was washed and vacuumed, and I got a ride back to the dealership after work. Thanks to all who made this a smooth easy transaction!! I'm so happy to have a remote start for winter! Thank you Matt, the drivers, mechanic and all at Ford City!! More

Usual great service I've been bringing my 2013 Mustang to Ford City ever since I bought it new in 2012 and have always been satisfied with the service. It's easy to make I've been bringing my 2013 Mustang to Ford City ever since I bought it new in 2012 and have always been satisfied with the service. It's easy to make appointments for special service and the walk-in for scheduled maintenance is very convenient. The staff is pleasant and efficient and the waiting area is big, clean, comfortable, and well-lit. Free coffee is provided as is WiFi and there are also vending machines. The worksheet is thorough and everything is explained. More

Oil Change I went in for an oil chg and they also chged filter for cab and it took around 1 1/2 hrs. Which I thought was a little long. It was ready and in the I went in for an oil chg and they also chged filter for cab and it took around 1 1/2 hrs. Which I thought was a little long. It was ready and in the service area, service people was talking and to customers and each other. So I eventually went up and asked the person if it was ready and she said she had paper work on it to do. So I waited and she went to cashier then said it was ready More

Quick service Was the first oil change on a new vehicle and found no appointment needed. Waited less than an hour for the 5K check on the car.. Was the first oil change on a new vehicle and found no appointment needed. Waited less than an hour for the 5K check on the car.. More

Excellent service Another excellent service experience at Ford City. The problem was fixed quickly and to my satisfaction. As always the service personal are profession Another excellent service experience at Ford City. The problem was fixed quickly and to my satisfaction. As always the service personal are professional and polite and make sure to explain the work that was performed. Todd Ballard was my service person and he always does and excellent job along with service mgr. Derek Scroggins. More

Another great experience at Champaign Ford City I took my 2010 Ford F-150 for an oil change on Saturday morning (8/12). Another GREAT experience. In and out in less than 45 minutes...comprehensive o I took my 2010 Ford F-150 for an oil change on Saturday morning (8/12). Another GREAT experience. In and out in less than 45 minutes...comprehensive overview of my truck's mechanical condition....and good coffee and donuts as a "perk". I've NEVER been disappointed with the sales staff nor the service department at Ford City! More