Champaign Ford City

Excellent service as always with one exception I took my 2015 f-150 xlt in for a oil change on 12/13/17. I did not need to make an appointment and they had the service done in about 1.5 hrs. About I took my 2015 f-150 xlt in for a oil change on 12/13/17. I did not need to make an appointment and they had the service done in about 1.5 hrs. About one hour into the service the service rep showed me the old cabin filter which was very dirty and ask if I would like to have a new one installed. I said yes. When I went to pay the bill I found out the cost to have the new filter installed was $49.98. I thought this was a bit excessive. I should have asked what the cost would be to install the new filter. Had I known it would be $49.98 I doubt I would have ok’d it. But that was my mistake. I think I could have installed the filter myself for much less. More

Great service experience!! I had a Ford factory remote start installed and this experience was fantastic! Greeted with smiles, got a ride to work quickly, the work was done, ca I had a Ford factory remote start installed and this experience was fantastic! Greeted with smiles, got a ride to work quickly, the work was done, car was washed and vacuumed, and I got a ride back to the dealership after work. Thanks to all who made this a smooth easy transaction!! I'm so happy to have a remote start for winter! Thank you Matt, the drivers, mechanic and all at Ford City!! More

Usual great service I've been bringing my 2013 Mustang to Ford City ever since I bought it new in 2012 and have always been satisfied with the service. It's easy to make I've been bringing my 2013 Mustang to Ford City ever since I bought it new in 2012 and have always been satisfied with the service. It's easy to make appointments for special service and the walk-in for scheduled maintenance is very convenient. The staff is pleasant and efficient and the waiting area is big, clean, comfortable, and well-lit. Free coffee is provided as is WiFi and there are also vending machines. The worksheet is thorough and everything is explained. More

Oil Change I went in for an oil chg and they also chged filter for cab and it took around 1 1/2 hrs. Which I thought was a little long. It was ready and in the I went in for an oil chg and they also chged filter for cab and it took around 1 1/2 hrs. Which I thought was a little long. It was ready and in the service area, service people was talking and to customers and each other. So I eventually went up and asked the person if it was ready and she said she had paper work on it to do. So I waited and she went to cashier then said it was ready More

Quick service Was the first oil change on a new vehicle and found no appointment needed. Waited less than an hour for the 5K check on the car.. Was the first oil change on a new vehicle and found no appointment needed. Waited less than an hour for the 5K check on the car.. More

Excellent service Another excellent service experience at Ford City. The problem was fixed quickly and to my satisfaction. As always the service personal are profession Another excellent service experience at Ford City. The problem was fixed quickly and to my satisfaction. As always the service personal are professional and polite and make sure to explain the work that was performed. Todd Ballard was my service person and he always does and excellent job along with service mgr. Derek Scroggins. More

Another great experience at Champaign Ford City I took my 2010 Ford F-150 for an oil change on Saturday morning (8/12). Another GREAT experience. In and out in less than 45 minutes...comprehensive o I took my 2010 Ford F-150 for an oil change on Saturday morning (8/12). Another GREAT experience. In and out in less than 45 minutes...comprehensive overview of my truck's mechanical condition....and good coffee and donuts as a "perk". I've NEVER been disappointed with the sales staff nor the service department at Ford City! More

I Guess Some People Rate BetterThan Others for Service I brought my van in to have the oil changed at 11am on Friday and spoke with Todd. He said no problem, we will have you taken care of around 45 minut I brought my van in to have the oil changed at 11am on Friday and spoke with Todd. He said no problem, we will have you taken care of around 45 minutes. Another gentleman walked up after me and wanted an oil change on his new Ford truck that was purchased from Ford City. After waiting 1 hr. I went up to see what was taking so long and they said it would be another 15-20 minutes. When I was at the desk asking the gentleman who came up after me earlier had his truck completely serviced and washed. So, evidently since I did not purchase my vehicle here I am not given the same treatment as someone who does. Finally got my truck after 1 1/2 hrs. and that wasn't even with a wash. There were hand prints on my arm rest from the service technician not having clean hands when he got in my van. More

convenient and dependable service Todd is highly professional and aims to provide the best service. The staff of drivers makes it possible to not miss work when I have to service my Fo Todd is highly professional and aims to provide the best service. The staff of drivers makes it possible to not miss work when I have to service my Focus. So far I'm highly satisfied. More

Dependable and courteous These guys sevice my F150 & MKZ, and typically do it quickly with no hassles. Todd is an excellent representative of the service department, works har These guys sevice my F150 & MKZ, and typically do it quickly with no hassles. Todd is an excellent representative of the service department, works hard to please customers, and very honest. More