Champaign Ford City

Prompt and efficient. No matter that I did not purchase my Mustang from this dealership. I still was treated as if I did. Arrived at appointment time. Mustang taken to ser No matter that I did not purchase my Mustang from this dealership. I still was treated as if I did. Arrived at appointment time. Mustang taken to service area almost immediately. Service writer, Todd, kept me appraised of the progress. Problem with the Mustang was corrected promptly smd efficiently by Service Tech, Zach. Everyone friendly and made me feel as though my problem with the Mustang was their problem too. I shall return to this dealership in the future. More

great experience with service My Ford Fiesta had a recall on it for several years but every dealership I took it to said it was not bad enough to fix. Ford City fixed my transmiss My Ford Fiesta had a recall on it for several years but every dealership I took it to said it was not bad enough to fix. Ford City fixed my transmission and now it's like driving a new car. Everyone in the service department was extremely pleasant to deal with, especially John Hines, who kept me informed every step of the process. Thank you Ford City! More

unwilling to research a problem. if the problem is not present when I bring the car in they say they can't fix it. I am sure that answers could be found if they would check with a Fo if the problem is not present when I bring the car in they say they can't fix it. I am sure that answers could be found if they would check with a Ford database. I had to get rid of my car because they would not cooperate. I am now leasing a car and it had intermittent problems and I got the same run around More

Always a good experience I've been bringing my Mustang to Ford City for regular maintenance since I bought it new in 2013. I like the convenience of not having to make an app I've been bringing my Mustang to Ford City for regular maintenance since I bought it new in 2013. I like the convenience of not having to make an appointment and the wait is never long. The staff is friendly and the waiting area is clean and comfortable and accommodating, although on this last visit the specialty coffee machine was out of order. The items on the checklist are explained clearly. WiFi is also available. And if you're a car guy/gal there is a showroom filled with Ford cars and usually a vintage one also. More

Phenomenal As Always Service at Ford City is always superior! Anytime I need work done on any of my vehicles it’s the only place I go. I always deal with Matt Odom and he Service at Ford City is always superior! Anytime I need work done on any of my vehicles it’s the only place I go. I always deal with Matt Odom and he is excellent at communicating and getting me in and out as fast as possible. Would highly recommend Ford City to anyone. More

Friendly staff Very friendly and helpful staff. I would recommend anyone to go there for their ford needs. Coty the salesman has been very helpful when we purchased Very friendly and helpful staff. I would recommend anyone to go there for their ford needs. Coty the salesman has been very helpful when we purchased both our ford vehicle and the service department has also satisfied my needs for service. More

Simple, fast, and effective! I like this place not because I bought my explorer here. It’s the service and their attitude calls me back every time. I just finished my oil change t I like this place not because I bought my explorer here. It’s the service and their attitude calls me back every time. I just finished my oil change today, I thought i have to my appointment for that but they just took care of it. Champaign ford city is my go to place whenever my car is wrong. More

Service Review Great job on our oil change service. Matt and the rest of the Ford service team were very understanding and did all to make the process easy, fast and Great job on our oil change service. Matt and the rest of the Ford service team were very understanding and did all to make the process easy, fast and painless. Look forward to using them again. More

My Service PARTNER - Champaign Ford City A special thank you to Derek Scroggins (Champaign Ford City Service Manager). Derek was able to take a bad situation that could have turned very ugly A special thank you to Derek Scroggins (Champaign Ford City Service Manager). Derek was able to take a bad situation that could have turned very ugly and turn it into a positive outcome and experience. Derek went the extra mile to assist me in working with Ford Motor Company and Ford Warranty Services, acting as my liaison and being my voice within Ford to ensure service provided met my expectations and the repairs were done right. Definitely my 'Trusted Advisor' - thanks to you and your team at Champaign Ford City. More

Satisfying experince I have always thought that dealer service centers are priced higher then other places. but I have learned that Ford city service is priced sometimes I have always thought that dealer service centers are priced higher then other places. but I have learned that Ford city service is priced sometimes lower than anywhere in town. More