Champaign Ford City

Very fast and great service I felt like a special customer with the speed and service I received. Will go back for all auto services in the future. Very pleased I felt like a special customer with the speed and service I received. Will go back for all auto services in the future. Very pleased More

Oil Change to Brake Pads Initially I went in for "The Works" special at Ford City for a car checkup and oil change. They came back with a report that my brake pads and rotors Initially I went in for "The Works" special at Ford City for a car checkup and oil change. They came back with a report that my brake pads and rotors needed replaced. Todd broke down the report and made sure I understood everything. I comfortably waited in their customer lounge while my vehicle was worked on. I spent more money than I was hoping to but I am satisfied with their thorough check and recommendation on how to proceed with my vehicle. More

Perfered Ford City I previously purchased a Ford Explorer Sport @ Ford City. Went I upgraded to a 2018 Expedition in March, I was unable to make the purchase through For I previously purchased a Ford Explorer Sport @ Ford City. Went I upgraded to a 2018 Expedition in March, I was unable to make the purchase through Ford City but because of the excellent service we have had my husband & I decided Ford City would be our service center. I have always had the most friendly, helpful and courteous representatives. More

Fast, efficient and very, very friendly and patient Can't say enough about the excellent service at Ford City. Even though I bought my car 5 years ago at an out-of-town dealer, with flashy TV ads, I've Can't say enough about the excellent service at Ford City. Even though I bought my car 5 years ago at an out-of-town dealer, with flashy TV ads, I've taken it to Ford City for service, as there is no sense in driving 20 minutes one way, wasting time and gasoline. And they've been great. I needed new brakes after owning the car less than a year, Ford City did a great job on that, and on every other occasion I brought the car in for service. In fact, I should have gone to them when I needed a new car, because the "great deal" I got was not great at all and I would have done just as well, if not better, at Ford City. Everyone, from the employee that checks the car in to the cashier, is courteous, helpful and knowledgeable. More

Service appointment Quick, prompt service and scheduling. Friendly and help staff that pay attention to requests and your time and needs. We appreciate the personal tou Quick, prompt service and scheduling. Friendly and help staff that pay attention to requests and your time and needs. We appreciate the personal touches added to what must be routine activities for the staff. More

Oil and routine service check Todd was super professional and very helpful in explaining the car report when I was in to have my oil changed and regular check on car. I was extrem Todd was super professional and very helpful in explaining the car report when I was in to have my oil changed and regular check on car. I was extremely happy with Todd and the service department. More

Great Service! I dropped my car off for a 5000 mile checkup and oil change. I always receive great service.Todd assisted me with the check in, reviewed the time for I dropped my car off for a 5000 mile checkup and oil change. I always receive great service.Todd assisted me with the check in, reviewed the time for completion of the service. They completed the checkup oil change quickly and when I returned to pickup my car, Todd reviewed the service ticket with me, pulled up my car inside after I paid for my service, and I was on my way! Thank you Todd! More

Very helpful, great service! Service advisors were friendly and knowledgeable. Waiting room was clean and welcoming with plenty of entertainment to keep you busy while you’re wait Service advisors were friendly and knowledgeable. Waiting room was clean and welcoming with plenty of entertainment to keep you busy while you’re waiting for your service to be completed. More

Friendly and Prompt Service Dropped my Explorer of you service and was greet by a friendly attendant. The service manager was familiar with my vehicle and went over services requ Dropped my Explorer of you service and was greet by a friendly attendant. The service manager was familiar with my vehicle and went over services required! The vehicle was ready when I picked it up and the cost was very fair! More

Prompt and efficient. No matter that I did not purchase my Mustang from this dealership. I still was treated as if I did. Arrived at appointment time. Mustang taken to ser No matter that I did not purchase my Mustang from this dealership. I still was treated as if I did. Arrived at appointment time. Mustang taken to service area almost immediately. Service writer, Todd, kept me appraised of the progress. Problem with the Mustang was corrected promptly smd efficiently by Service Tech, Zach. Everyone friendly and made me feel as though my problem with the Mustang was their problem too. I shall return to this dealership in the future. More