Champaign Ford City

Everythjng happens for a reason We came across the dealership just by chance. On a 15 hour road trip we stopped at a gas station on the highway and the expedition would not start. Wi We came across the dealership just by chance. On a 15 hour road trip we stopped at a gas station on the highway and the expedition would not start. With only 30 minutes to closing everyone on the phone was very kind and helpful. John in service sent a courteous shuttle to pick up the wife and kids and take them to a hotel near the dealership while I waited on the tow truck. Tom the shuttle driver was so nice and made the wife and kids feel safe and helped them get checked in. The next morning Tom was so great to keep us informed and helped out to get us back on the road. The device was great the prices was reasonable especially for a dealership. We will never know if another dealer would have been as nice and fair with out of state people but this dealership definitely earns recognition for going above and beyond. More

Very fast and great service I felt like a special customer with the speed and service I received. Will go back for all auto services in the future. Very pleased I felt like a special customer with the speed and service I received. Will go back for all auto services in the future. Very pleased More

Oil Change to Brake Pads Initially I went in for "The Works" special at Ford City for a car checkup and oil change. They came back with a report that my brake pads and rotors Initially I went in for "The Works" special at Ford City for a car checkup and oil change. They came back with a report that my brake pads and rotors needed replaced. Todd broke down the report and made sure I understood everything. I comfortably waited in their customer lounge while my vehicle was worked on. I spent more money than I was hoping to but I am satisfied with their thorough check and recommendation on how to proceed with my vehicle. More

Perfered Ford City I previously purchased a Ford Explorer Sport @ Ford City. Went I upgraded to a 2018 Expedition in March, I was unable to make the purchase through For I previously purchased a Ford Explorer Sport @ Ford City. Went I upgraded to a 2018 Expedition in March, I was unable to make the purchase through Ford City but because of the excellent service we have had my husband & I decided Ford City would be our service center. I have always had the most friendly, helpful and courteous representatives. More

Fast, efficient and very, very friendly and patient Can't say enough about the excellent service at Ford City. Even though I bought my car 5 years ago at an out-of-town dealer, with flashy TV ads, I've Can't say enough about the excellent service at Ford City. Even though I bought my car 5 years ago at an out-of-town dealer, with flashy TV ads, I've taken it to Ford City for service, as there is no sense in driving 20 minutes one way, wasting time and gasoline. And they've been great. I needed new brakes after owning the car less than a year, Ford City did a great job on that, and on every other occasion I brought the car in for service. In fact, I should have gone to them when I needed a new car, because the "great deal" I got was not great at all and I would have done just as well, if not better, at Ford City. Everyone, from the employee that checks the car in to the cashier, is courteous, helpful and knowledgeable. More

Service appointment Quick, prompt service and scheduling. Friendly and help staff that pay attention to requests and your time and needs. We appreciate the personal tou Quick, prompt service and scheduling. Friendly and help staff that pay attention to requests and your time and needs. We appreciate the personal touches added to what must be routine activities for the staff. More

Oil and routine service check Todd was super professional and very helpful in explaining the car report when I was in to have my oil changed and regular check on car. I was extrem Todd was super professional and very helpful in explaining the car report when I was in to have my oil changed and regular check on car. I was extremely happy with Todd and the service department. More

Great Service! I dropped my car off for a 5000 mile checkup and oil change. I always receive great service.Todd assisted me with the check in, reviewed the time for I dropped my car off for a 5000 mile checkup and oil change. I always receive great service.Todd assisted me with the check in, reviewed the time for completion of the service. They completed the checkup oil change quickly and when I returned to pickup my car, Todd reviewed the service ticket with me, pulled up my car inside after I paid for my service, and I was on my way! Thank you Todd! More

Very helpful, great service! Service advisors were friendly and knowledgeable. Waiting room was clean and welcoming with plenty of entertainment to keep you busy while you’re wait Service advisors were friendly and knowledgeable. Waiting room was clean and welcoming with plenty of entertainment to keep you busy while you’re waiting for your service to be completed. More

Friendly and Prompt Service Dropped my Explorer of you service and was greet by a friendly attendant. The service manager was familiar with my vehicle and went over services requ Dropped my Explorer of you service and was greet by a friendly attendant. The service manager was familiar with my vehicle and went over services required! The vehicle was ready when I picked it up and the cost was very fair! More