Champaign Ford City

Why you should get oil changes at your dealer I took my car in for a routine oil change and to check on the reason my transmission light kept going on and off. I had a faulty clutch, which was rep I took my car in for a routine oil change and to check on the reason my transmission light kept going on and off. I had a faulty clutch, which was repaired under warranty and the techs installed a new starter motor, which was under recall that I was totally unaware of. Had I taken the car to an oil change franchise, these problems wouldn't have been found. In addition, the service at FordCity is excellent, the staff is efficient, professional and very friendly. I've always, I got excellent service. More

Great service From the guys that greet you when you pull into the bay to the cashier you pay when you leave - what a great crew. I have never had a bad service exp From the guys that greet you when you pull into the bay to the cashier you pay when you leave - what a great crew. I have never had a bad service experience with Ford City. More

15Explorer Wonderful service and GREAT customer service from Sales Staff to Service Center! Matt in service goes above and beyond helping me and my wife! Thank Wonderful service and GREAT customer service from Sales Staff to Service Center! Matt in service goes above and beyond helping me and my wife! Thank you Champaign Ford City! More

Excellent! Great Customer Service Highly recommend Ford City. Everyone very friendly, professional. We trust completely taking our son's car to Ford City. Don Beckler is fantastic. Highly recommend Ford City. Everyone very friendly, professional. We trust completely taking our son's car to Ford City. Don Beckler is fantastic. Very professional, friendly and knowledgeable. GREAT place. Thank you. More

Amazing Service I can’t say enough wonderful things about how well we were treated by John (in service) and everybody else at Ford City Champaign. They earned our bu I can’t say enough wonderful things about how well we were treated by John (in service) and everybody else at Ford City Champaign. They earned our business for a very long time. More

Service Writer Matt Odom I can not say enough GREAT things about our service writer, Matt Odom. Matt has always been very involved in listening to our concerns as well as cre I can not say enough GREAT things about our service writer, Matt Odom. Matt has always been very involved in listening to our concerns as well as creating a positive service experience for both my wife and me. Matt's dedication for providing us with outstanding customer service strengthens our pledge in doing business with Ford City Service. Many thanks again to Matt and his team of technicians. Sincerely, More

Great Experience I absolutely could NOT be more delighted with the service I received at Ford City. Service Advisor John Hines provided world class service and attent I absolutely could NOT be more delighted with the service I received at Ford City. Service Advisor John Hines provided world class service and attention to details. Moved mountains going to bat for me on warranty issues and to make sure I was kept informed and satisfied with all that was done. GREAT JOB AND THANKS John Hines! More

Highly pleased with every phase of each appointment visit I purchased my car in 2008 from Worden Martin and have never taken the car elsewhere, though I do not reside in C/U. The total experience, door in to I purchased my car in 2008 from Worden Martin and have never taken the car elsewhere, though I do not reside in C/U. The total experience, door in to door out is always very satisfying! More

Excellent service but, I have been to ford city several times for service work (oil changes,recall repairs etc.) the staff is always friendly and professional and the work h I have been to ford city several times for service work (oil changes,recall repairs etc.) the staff is always friendly and professional and the work has always been completed in a reasonable amount of time and to my satisfaction. One of the perks at ford city is that they will give you the option of washing and vacuuming out your vehicle after the service is completed. On my last visit 12/26/18 the service was performed satisfactorily as usual however the wash was not. When I received the car after washing, the tires were still caked in mud and it was obvious the inside had not been vacuumed. I appreciate this extra service ford city offers there customers. I hope next time they do a better job of this particular service. More

Efficient friendly service Todd was very good to deal with. I had a warranty issue and recall issue with my F150 and both were handled promptly. The follow-up on getting my ve Todd was very good to deal with. I had a warranty issue and recall issue with my F150 and both were handled promptly. The follow-up on getting my vehicle back in after parts arrived was great. More