Champaign Ford City

Well done from start to finish I've been taking my 2013 Mustang to Ford City since I bought it new in 2012. Have always been satisfied. This was the first time I've bought tires h I've been taking my 2013 Mustang to Ford City since I bought it new in 2012. Have always been satisfied. This was the first time I've bought tires here. I researched tires and found what I wanted. Called Ford City and was told they didn't have in house but could by the next day. Made an appointment. Everyone is always courteous and professional. Checked in and provided a special tool. My rims are aftermarket and have a special tool for the cover that secures the lug nuts. No problem. I always choose to wait. The waiting area is clean and comfortable, well lit. There are armchairs and tables and chairs. WiFi is available. A coffee machine is available for free coffee, lattes, etc. Restrooms are clean. There's a 1956 Ford Crown Vic in the showroom for you to drool over. An advisor who I assume was Matt Odom (sorry, I'd neglected to ask), explained my bill. I asked an unrelated question and he checked and provided an answer within minutes. All done very pleasantly. I passed on the complimentary wash and vac this time. More

I was early for my appointment but they worked me in early anyway. I was finished within an hour. Very happy with the service department!! early anyway. I was finished within an hour. Very happy with the service department!! More

Professional service and rapid turn-around Drove in at 11:30 AM thinking it might take a while to get an oil change, inspection and tire rotation. Not at all, about an hour and a half. Drove in at 11:30 AM thinking it might take a while to get an oil change, inspection and tire rotation. Not at all, about an hour and a half. More

Great service I had my oil changed and everyone that helped me was very pleasant and helpful. The facility was very clean and inviting. I highly recommend this de I had my oil changed and everyone that helped me was very pleasant and helpful. The facility was very clean and inviting. I highly recommend this dealer. More

Great Service Department I changed from another Ford Dealer in Monticello because of very poor service department. Champaign Ford City is light years ahead of the surrounding I changed from another Ford Dealer in Monticello because of very poor service department. Champaign Ford City is light years ahead of the surrounding dealers. More

Awesome experience! Today went and bought a 2019 Ford Edge. Mike is the best salesman around! He listens to what you want and finds it for you. Levi was a great finance g Today went and bought a 2019 Ford Edge. Mike is the best salesman around! He listens to what you want and finds it for you. Levi was a great finance guy! Recommend this dealership 100%. Thanks Mike! More

Great experience Fast friendly service in a clean pleasant facility . Very professional environment . Parts person was very knowledgeable . Answered my questions, serv Fast friendly service in a clean pleasant facility . Very professional environment . Parts person was very knowledgeable . Answered my questions, service person was very professional. Overall great experience More

Well done as always I've been taking my Mustang here since I bought it new in Sept of 2012. For oil changes and regularly scheduled maintenance there's no need to make a I've been taking my Mustang here since I bought it new in Sept of 2012. For oil changes and regularly scheduled maintenance there's no need to make an appointment, just drop by. The personnel are courteous and professional. The large waiting area has ample seating on easy chairs or at tables. WiFi is provided and there is an espresso machine for free coffee. Also an enclosed play area for children. All is impeccably clean. Shuttle service is available if needed. A thorough checklist of the work done is provided and explained and there is the option for a free wash and vac. More

Service & Sales I moved to Champaign about one year ago from upstate NY. I have owned several Explorers over the years beginning with the only dog of the bunch in 19 I moved to Champaign about one year ago from upstate NY. I have owned several Explorers over the years beginning with the only dog of the bunch in 1993 when truck frames were introduced to leather interiors and the result was called an SUV. Since then I have owned a 2002, a 2008 and a 2015. I bought the 2015 limited from the Kingston, NY dealership and despite the fact I still love the vehicle, the purchase experience sucked as did the service. In Champaign I leased a Lincoln MKC for my wife. The purchase experience in Champaign could not have been better, top to bottom. Since then the service experience for both the Ford and the Lincoln have been superb. One of these days I will track the GM down and tell him/her that. I look forward to replacing my 2015 Explorer at Champaign Ford when the time is right. This is a legit 5-start rating. JWH More

Great Customer Service Experience! I recently had a GREAT customer service experience at Champaign Ford City! My son's vehicle was having an on-going problem. He had it in the shop up I recently had a GREAT customer service experience at Champaign Ford City! My son's vehicle was having an on-going problem. He had it in the shop up north 3 times, but the problem persisted. The car broke down in my driveway in Champaign, and we had it towed to Champaign Ford City. Service Manager Derek Scroggins took it upon himself to make certain my son's vehicle was fixed, and service advisor John Hines kept us informed along the way. The problem was a tricky one, but they didn't give up! They kept working with the issue until it was ultimately resolved. Thank you Champaign Ford City for your great customer service!! More