Champaign Ford City

A bit of a wait but paying with Ford Pass points was great. The wait time, although almost two hours, was what was told to me ahead of time so I had plenty of items to make the time productive. The best part o The wait time, although almost two hours, was what was told to me ahead of time so I had plenty of items to make the time productive. The best part of this trip, though, was that the lady who takes care of the payments had worked diligently to make sure my Ford Pass points worked correctly. I think she went above and beyond the call of duty. More

The customer service is always above and beyond and the trust I have with the staff provides for a stress free experience! Would highly recommend Ford City for any of your service needs. trust I have with the staff provides for a stress free experience! Would highly recommend Ford City for any of your service needs. More

I have no complaints, the process was a little confusing because it was m first service visit. But it was pretty easy to just ask questions. All went well! because it was m first service visit. But it was pretty easy to just ask questions. All went well! More

GREAT FRIENDLY SERVICE, BEAUTIFUL FACILITY, A CAR BREAKDOWN TURNED INTO A PLEASANT EXPERIENCE. CANT GET BETTER THAN THIS. NEW CAR SHOWROOM WAS A GREAT PLACE TO PASS THE WAIT TIME. BREAKDOWN TURNED INTO A PLEASANT EXPERIENCE. CANT GET BETTER THAN THIS. NEW CAR SHOWROOM WAS A GREAT PLACE TO PASS THE WAIT TIME. More

Service The service department was well run—on time, efficient, honest (didn’t try to sell me something I didn’t need) and my final bill was actually less tha The service department was well run—on time, efficient, honest (didn’t try to sell me something I didn’t need) and my final bill was actually less than quoted. Will use again for future service needs. More

Emergency "appointment" Excellent service! Service was able to get me in without an appointment because of emergency. Fixed it fast and perfect! They provided excellent an Excellent service! Service was able to get me in without an appointment because of emergency. Fixed it fast and perfect! They provided excellent and efficient service More

Very good My car was in for a recall. I also had it serviced. The service was very good. Also very good was the ride to and from my home while my car was being My car was in for a recall. I also had it serviced. The service was very good. Also very good was the ride to and from my home while my car was being worked on. More

Why you should get oil changes at your dealer Excellent service, complete check list and expert advise. At my last oil change, a serious problem with transmission was found and promptly fixed, and Excellent service, complete check list and expert advise. At my last oil change, a serious problem with transmission was found and promptly fixed, and since it was under warranty, at no cost. Wouldn't have been found at a QuickLube place. More

Service Department Open early, quick intake, counter check in fast/friendly, estimated time met, well documented services, alert noted, great car wash, made my day and Open early, quick intake, counter check in fast/friendly, estimated time met, well documented services, alert noted, great car wash, made my day and kept wife happy! More

Well done from start to finish I've been taking my 2013 Mustang to Ford City since I bought it new in 2012. Have always been satisfied. This was the first time I've bought tires h I've been taking my 2013 Mustang to Ford City since I bought it new in 2012. Have always been satisfied. This was the first time I've bought tires here. I researched tires and found what I wanted. Called Ford City and was told they didn't have in house but could by the next day. Made an appointment. Everyone is always courteous and professional. Checked in and provided a special tool. My rims are aftermarket and have a special tool for the cover that secures the lug nuts. No problem. I always choose to wait. The waiting area is clean and comfortable, well lit. There are armchairs and tables and chairs. WiFi is available. A coffee machine is available for free coffee, lattes, etc. Restrooms are clean. There's a 1956 Ford Crown Vic in the showroom for you to drool over. An advisor who I assume was Matt Odom (sorry, I'd neglected to ask), explained my bill. I asked an unrelated question and he checked and provided an answer within minutes. All done very pleasantly. I passed on the complimentary wash and vac this time. More