Champaign Ford City

Service experience Nothing but positive experience with Matt Odom and service on my F150 for many years. Matt knows his stuff and I've never felt anything but trust and Nothing but positive experience with Matt Odom and service on my F150 for many years. Matt knows his stuff and I've never felt anything but trust and respect for him. More

Great service. First Ford I have purchased. Great communication. First time in service department. Friendly. I would recommend Ford City to anyone. I'm familiar with some of the staff. Good people. communication. First time in service department. Friendly. I would recommend Ford City to anyone. I'm familiar with some of the staff. Good people. More

Awesome and friendly service. They are going the extra mile. Thoroughly impressed. I would reccomend both the sales and service departments to all interested parties. mile. Thoroughly impressed. I would reccomend both the sales and service departments to all interested parties. More

Quick friendly professional service I took my vehicle in for an oil change and 35,000 service. Everything was done in less than 90 minutes and the service rep took the time to review ev I took my vehicle in for an oil change and 35,000 service. Everything was done in less than 90 minutes and the service rep took the time to review everything on the service sheet. Reasonable price and good service. More

First service for my new 2019 F150. I’ve been using Champaign Ford for a while. Traded my 2018 F150 in on a new 2019 last month. Brought it in for its first service for my new 2019 F150. I’ve been using Champaign Ford for a while. Traded my 2018 F150 in on a new 2019 last month. Brought it in for its first service. Quick service with no problems. More

10 stars for John Hines and 10 stars for Melody in the cashier’s office. Both made my first visit a great one. Keep up the great work! cashier’s office. Both made my first visit a great one. Keep up the great work! More

Great service! Bought my first Ford at Ford City, it was an easy, no hassle deal. I just had my first service appointment. I made it online, ✔️, got to my appointment on time and was out the door in an hour an easy, no hassle deal. I just had my first service appointment. I made it online, ✔️, got to my appointment on time and was out the door in an hour or less. Clean place, comfortable waiting area and free WiFi. More

Awesome Stopped in w/no appointment on MLK day to see if I could get my oil changed and tires rotated. Todd said they could but it would be a while, they dro Stopped in w/no appointment on MLK day to see if I could get my oil changed and tires rotated. Todd said they could but it would be a while, they dropped me off at home completed the work and picked me a few hours later. They are always friendly, helpful and accommodating More

A bit of a wait but paying with Ford Pass points was great. The wait time, although almost two hours, was what was told to me ahead of time so I had plenty of items to make the time productive. The best part o The wait time, although almost two hours, was what was told to me ahead of time so I had plenty of items to make the time productive. The best part of this trip, though, was that the lady who takes care of the payments had worked diligently to make sure my Ford Pass points worked correctly. I think she went above and beyond the call of duty. More

The customer service is always above and beyond and the trust I have with the staff provides for a stress free experience! Would highly recommend Ford City for any of your service needs. trust I have with the staff provides for a stress free experience! Would highly recommend Ford City for any of your service needs. More