Certified Benz & Beemer - Service Center

Very friendly, was welcoming first visit. For an first experience I’ll say this went well. For an first experience I’ll say this went well. More

The scheduler I communicated with via text was helpful and kind. Bryan, the service advisor, was very friendly, knowledgeable, and professional. He was happy to answer any questions I had which was apprec and kind. Bryan, the service advisor, was very friendly, knowledgeable, and professional. He was happy to answer any questions I had which was appreciated. More

Choosing this establishment to repair my Mercedes has proven to be a major mistake. I provided all information, including the VIN# and was given a quote. I had my car towed here, and was told it would proven to be a major mistake. I provided all information, including the VIN# and was given a quote. I had my car towed here, and was told it would be 3000 more than the quoted price. I had my car towed back to my home and found the back seat was not installed, the battery was dead, and covered in bird droppings. I can't even get a call from the manager to address this. Mind you my car was immaculate when I sent it to this place. As a single father working two jobs, I am extremely dissatisfied, to put it modestly. Do not risk the welfare of you vehicle with this service department. They butchered my baby. More

Dale Chavez at the Scottsdale location service department was a true delight to work with. His customer service far exceeded our expectations. He spent time with us and answered all our questions regarding was a true delight to work with. His customer service far exceeded our expectations. He spent time with us and answered all our questions regarding services that were needed for our vehicle. At no time did we feel rushed or feel he was in a rush. He was patient, informative and nothing but positive energy. We will highly recommend your location for service on others German vehicles. More

Marc and the service department were awesome to work with. The repair was done and the car was returned perfectly and cleaned and detailed! Couldn’t have asked for more. Great job. with. The repair was done and the car was returned perfectly and cleaned and detailed! Couldn’t have asked for more. Great job. More

The process for buying a car was great and getting it serviced was fast and easy serviced was fast and easy More

Andy was amazing with the sale of the car. I had a door ding a few months down the road and gave Andy a ring. He was quick to offer help. Andy made sure the car was taken care of quickly and e I had a door ding a few months down the road and gave Andy a ring. He was quick to offer help. Andy made sure the car was taken care of quickly and effectively. We are happy we chose Andy and CBB for the purchase of our car. The little things is what makes the difference. More

Difficult issue to resolve this time but the guys came through as usual Thanks to all through as usual Thanks to all More

The dealership has amazing vehicles . ... but unfortunately, that is where my positive experience ended. I found a vehicle that I loved online.....and it was just as nice in person. I got ... but unfortunately, that is where my positive experience ended. I found a vehicle that I loved online.....and it was just as nice in person. I got pre-approved and came in ready to roll. Fast forward through the initial purchase (which I made because I liked the vehicle more than I disliked their customer service.) and less than 90 days later, I have a mechanical issue arise. I had a short term warranty on the vehicle so I had it brought in immediately. Initially they told me my issue wasn't covered under the warranty but said they would look into it further to confirm. Two weeks later I hadn't heard anything, so I reached out. The mechanic working on my vehicle was out so no one had answers for me. This was majorly confusing because I was told by them later that no work had been done on my vehicle for the first 3 months of it being in their possession. Yes, it took them 3 MONTHS to do any work on my vehicle. You heard right. After the initial diagnostic, nothing was done. During those 3 months, I was calling and emailing and receiving little to no information. Just a lot of "call back later" and "we'll get back to you on that". My wife even drove in and was told that she could not get info because the mechanic was out and they didn't know what was happening. What initiated them to do any work and have the New Service Manager contact me was that I sent a letter to the owner explaining the situation. I would message and call at least once a week and rarely get a response. Had the repairs not been upwards of 4k, I wouldn't have even bothered. But I wanted the warranty, that I paid for, to cover what it could. After speaking to the "New" Service Manager, he assured me that they would get on it and apologized for the mix up. He was new to the position there and was not aware of my situation. A week later, to his and my surprise, no one had done anything (not sure if someone took responsibility for how that happened). After Dale gets the ball rolling, they had to replace the same part twice ..... so even after that, I still don't have my family vehicle and it is now holiday season. Finally, I get the call that my vehicle is ready. I am excited to have my car back so I make the 45 minute drive (again) to them to pick it up. I leave the lot in my car and can tell immediately that my vehicle is not right. I take it back and they tell me that the part that they fixed is not working ..... AGAIN!! But, this time, they find out that something else is causing the failure. For the first time, they offer a dealer loaner. Mainly because another complaint of mine was that I spent the holidays without my family car so I had to do a "multicar shuffle" to get my kids around. It was aggravating. All I got from them was another apology and a discount on the price of the part (that was NOT a warranty item). Let's not talk about the loaner vehicle that was given to me with 3 month old expired tags. Just a nightmare, so far. I know that they have new people in there to right the ship......but there is no way that dealership should be run that way. That is awful service from a service department. I will add that the limited interactions that i have had with Jack and Dino has been pleasant and professional. Dale (the new manager) has also been very apologetic and helpful ..... but I don't think I should have to go to the top before someone takes care of something simple like this?? Maybe I am wrong. This experience has been frustrating, to say the least. My vehicle has been in their service department longer than it has been in my possession. And this dealership comes highly recommended by family and friends. Even they are shocked about this situation. Maybe this was just a one time thing ..... 5 stars for the dealership and the vehicles on the lot. One star for the service and finance department. That's just my honest opinion based on my experience. More

Had a minor issue with the car leaking coolant. CBB was able to get it quickly for the repair. Collin in service treated me right. Car was returned washed. CBB was able to get it quickly for the repair. Collin in service treated me right. Car was returned washed. More