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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,564 Reviews

1,564 Reviews of Certified Benz & Beemer - Service Center

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July 14, 2024

Great and timely communication about what was wrong with my car and options to have it fixed. More

by Brenten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Certified Benz & Beemer responded

Dear Brenten: Thanks for sharing your positive feedback regarding our Service Department. We really appreciate your business as well as your 5 Star rating too. Please let us know when we can ever assist you again in the future.

July 13, 2024

Really honest and helpful service department. We live 3 hours away from our daughter and it’s nice to know we can depend on good people to take care of her car. Thank you. More

by delecoxworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woman.
Jul 14, 2024 -

Certified Benz & Beemer responded

Dear delecoxworth: You are welcome! Thanks for sharing how well Heather treated you with your recent service of your Mini. We really appreciate your support and look forward to serving you again.

July 12, 2024

Marcus in service department is a great guy and reliable service advocate, goes above and beyond assisting with service issues. More

by Jseeichholz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
Jul 14, 2024 -

Certified Benz & Beemer responded

Dear Jseeichholz: Thanks so much for sharing your compliments of Marcus' customer service that went above and beyond in assisting you. We are grateful for your kind words and support. Please let us know when we can have the pleasure of serving you again.

July 11, 2024

I appreciate the knowledge and hands on Brian delivers. I especially liked the show and tell regarding the part that will need replacement. And what will occur. It was great innovation for the temporary fi More

by Kmotoole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2024 -

Certified Benz & Beemer responded

Dear Kmotoole: You are very welcome and thank you for taking the time to compliment Bryan's outstanding customer service and expertise. We are grateful for your business and look forward to being there for you in the future.

July 11, 2024

Great dealership and service center! The Service Advisors, Bryan and Marcus were so helpful, plus Steve, and Dale are so knowledgeable about everything on my car. I cannot recommend the More

by James III
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ede
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2024 -

Certified Benz & Beemer responded

Dear James III: It's so nice to hear how well our Service Department have taken care of your vehicles. We are glad that Bryan, Marcus, Steve and Dale have been so friendly and helpful. Your kind words and support are greatly appreciated. We look forward to being there for you for all of your future automotive needs.

July 04, 2024

Marcus is my service rep and he is always so kind to me and very transparent. All the service guys here are great and I highly recommend. Quick in and out and as a woman it’s not intimidating getting my ca More

by Brianna.hoffman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
Jul 06, 2024 -

Certified Benz & Beemer responded

Dear Brianna.hoffman1: We cannot thank you enough for taking the time to let our customers know about Marcus and the 5 Star customer service that you received from our Service Department. Your kind words and support are greatly appreciated. We also are grateful for your strong recommendation of CBB to others. Please let us know when we can ever assist you again in the future.

June 27, 2024

No issues since all went well, very good service and will definitely use again in future. More

by vblais1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ede
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Sullivan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Certified Benz & Beemer responded

Dear vblais1: Thanks so much for sharing your positive feedback on our Service Department. We are glad that you were very happy with your experience and that you will be returning in the future. We are grateful for your kind words and support. Please let us know when we can assist you again in the future.

June 27, 2024

Bryan was great! Very knowledgeable and informative. He prioritized the repairs I needed and what could wait. He explained everything to me and then repeated it to my More

by Renee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor - tech
Jun 27, 2024 -

Certified Benz & Beemer responded

Dear Renee: Thanks so much for letting our customers know how well you were treated by Bryan and Connor in our Service Department. We really appreciate your very kind words and support. Please let us know when we can ever assist you again in the future.

June 26, 2024

Excellent customer service. I am very pleased how the process was fast and thorough. Will most likely to return! More

by phx1326rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naimul "Que" Sadeque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Certified Benz & Beemer responded

Dear phx1326rose: We strive to provide our customers with outstanding service and are glad that you appreciated that from Que and the CBB team. Your kind words and support are greatly appreciated. Please let us know when we can have the pleasure of serving you again.

June 24, 2024

Heather is a new service advisor for me, she is very nice and helpful, also Bryan is always friendly to me and helpful, I would highly recommend this as a place to buy and service a vehicle! The best experie More

by Valentine
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Certified Benz & Beemer responded

Dear Valentine: We really appreciate you taking the time to share your wonderful feedback regarding our Sales and Service Departments. We are grateful for your kind words and support. Please let us know when we can ever serve you again in the future.

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