Certified Benz & Beemer - Service Center

Service is always great with no issues - even in my classic BMW cars. Collin (Service Manager) is very helpful and quick with statuses and information. Thanks. classic BMW cars. Collin (Service Manager) is very helpful and quick with statuses and information. Thanks. More

Although I bought my car at Benz and Beemer 3 years ago this was the first time I used their service department. I would highly recommend it to anyone. My experience was top rate and my service consultant this was the first time I used their service department. I would highly recommend it to anyone. My experience was top rate and my service consultant Morgan made the experience especially easy. He was honest and very professional answered all my questions about what was done to car. Although I live in Sedona I will definitely make the 2 hr ride for any further maintenance More

Working with Collin was such a pleasure. He was extremely professional by answering all of my questions and providing me with exceptional work on my vehicle. professional by answering all of my questions and providing me with exceptional work on my vehicle. More

Visited for routine oil change and vehicle inspection service at 24K miles on BMW X3. All personnel courteous and attentive. They predicted 1.5 hours to complete the service along with a car wash so I de service at 24K miles on BMW X3. All personnel courteous and attentive. They predicted 1.5 hours to complete the service along with a car wash so I decided to wait in their comfortable lounge. 2.5 hours later I went to inquire status. I saw my car parked in their post-service lot. The service rep apologized stating that he was "waiting for some paperwork" from the tech. 10 minutes later he found me in the lounge and asked me to review the service notes. I thank them for going the extra mile: I lost my sunglasses somewhere in their store. After I left they found them and contacted me. Janet saved them. I picked them up the next day. Much appreciated! More

Great company overall. When there were issues we worked it out perfectly. I definitely recommend to others. They have the best prices for foreign cars, and the best prices to service them. it out perfectly. I definitely recommend to others. They have the best prices for foreign cars, and the best prices to service them. More

Fast, efficient, and friendly. Only thing was the courtesy rental was not equivalent to my vehicle. The rental was a car one would give to the kids/teenagers to drive. Not everything worked, and insi courtesy rental was not equivalent to my vehicle. The rental was a car one would give to the kids/teenagers to drive. Not everything worked, and inside was slightly worn. Otherwise, good service. More

As always my service advisor Collin Moore was great! I also have to send a shout out to my shuttle driver Tom, he is fantastic!!! I have had a great experience here since the day I bought my vehicle. Th also have to send a shout out to my shuttle driver Tom, he is fantastic!!! I have had a great experience here since the day I bought my vehicle. Thank you!!!! Nella Best More

I really appreciate what Colon has to offer especially during these times, I know i can count on Colin to provide what i need and more. Thank you! during these times, I know i can count on Colin to provide what i need and more. Thank you! More

Best Service Team in the Valley! I want to preface this review by stating that I have had experiences with several other vehicle dealerships in the Phoenix Metropolitan area and locat I want to preface this review by stating that I have had experiences with several other vehicle dealerships in the Phoenix Metropolitan area and locations in other areas within the country and none have ever surpassed the professionalism, kindness, wealth of information, and collective capacity of customer service that I received at Certified Benz and Beemer. My particular contact with Jack Schneider (the owner) and all of the other wonderful employees at Certified Benz and Beemer was definitely not for a 'normal' car buying experience, but I want to solidify why you shouldn't go anywhere else for your purchase of a luxury vehicle (or any vehicle they have for sale on their lot). When you first drive onto the property - whether its to park and survey their impressive inventory of new and used vehicles, or you're driving into the service lanes where you'll be greeted by a friendly and knowledgeable service advisor to assist you with service and repairs - you immediately receive the impression you've entered a family environment and are surrounded by people who are there to help you; not pressure you into an uncomfortable car buying experience, but arm you with the knowledge you need to make an informed decision you can feel great about. Steve Ede, the shop foreman who oversees the CB&B Service Department, is a wonderfully knowledgeable and amiable man. Luxury vehicles such as BMW, Audi, and Mercedes Benz, are great vehicles to own and drive, however they require a very specific and experienced hand in maintenance. The team at CB&B (and Steve especially) have an abundance of the necessary experience to take great care of your luxury and/or German-made vehicle. After having my vehicle serviced at CB&B I can assure you that your service experience will be a positive one. The owner of the dealership, Jack Schneider, is a friendly and kind individual who you can immediately recognize as an honest businessman. Its reasonable to be wary of any sales atmosphere you may encounter as a consumer, but Jack's genuine demeanor and straightforward approach confirms that you're in good hands. And please take my word for it: my specific experience with Jack and the family at Certified Benz and Beemer has given me a unique perspective on just how incredible these people truly are. They are more than deserving of your business and patronage and you would definitely do well to seek them out if you're looking for a new car. I'm not usually the type of person to write such an expansive review, but its important to me to share the experience I had with all of the great people at Certified Benz and Beemer so that anyone searching for feedback on their business can be sure they're going to receive the absolute BEST customer service possible in this industry. Go give them your business; you'll be happy you did. More

Collin was really helpful. Gave text updates on progress Collin was really helpful. Gave text updates on progress of my car repair. Super friendly, honest and detailed about what my car needed and how to do Collin was really helpful. Gave text updates on progress of my car repair. Super friendly, honest and detailed about what my car needed and how to do it cost effectively. Continually happy that I bought my car and have it serviced at Certified Benz & Beemer. More