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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,619 Reviews

1,619 Reviews of Certified Benz & Beemer - Service Center

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November 04, 2021

Colin was awesome, very nice and very professional. Got me checked in very quickly and set up a shuttle to give me a ride home. He always make sure my care looks better than when I brought it in More

by Alan M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Nov 07, 2021 -

Certified Benz & Beemer responded

Dear Alan M: Thanks for sharing your compliments of Collin's awesome customer service. We are glad that he helped make your recent visit to our Service Department such a good one. We really appreciate your business and look forward to providing you with a similar high quality experience on your next visit.

October 30, 2021

Hector was excellent in his service and then follow up along with the service department was very good to work with dealing with issues or I should say one issue. I would go back and deal with those folks More

by 4uranch0001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ede
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Quintana
Oct 31, 2021 -

Certified Benz & Beemer responded

Dear 4uranch0001: You are very welcome and thanks so much for your kind words and support. We are glad that Hector was able to provide you with excellent customer service both during and after your purchase. We look forward to the opportunity to assist you again in the future.

October 26, 2021

Purchased my truck from CBB. Collin has been very good with communicating any time I’ve had a question or problem. 👍 More

by Jose ponce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Oct 27, 2021 -

Certified Benz & Beemer responded

Dear Jose: We really appreciate your 5 Star review! Thanks for sharing how well Collin has communicated with you when you bring your truck in for service. We are grateful for your business and look forward to helping you again in the future.

October 20, 2021

Great customer service, very friendly, and efficient. Best dealership and service combo in the valley. More

by aprilborum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Manahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Sullivan, Collin Moore, Morgan McLeod
Oct 21, 2021 -

Certified Benz & Beemer responded

Dear aprilborum: We really love your 5 Star review! Thanks for sharing with our customers about our great customer service. We are grateful for your business and look forward to the pleasure of helping you again.

October 15, 2021

Rich Robert's from service is very detail oriented and follows up promptly. I enjoy bringing my car in for service with him every time. Rich service explained the oil change process of changing the dif More

by Kohliz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Oct 15, 2021 -

Kohliz responded

I recommend Richard Roberts to anyone needing a BMW Mercedes or Audi repair

Oct 17, 2021 -

Certified Benz & Beemer responded

Dear Kohliz: We really appreciate you sharing your detailed feedback with us regarding how well you were treated by Rich in our Service Department. Thanks so much for your business and we look forward to the pleasure of helping you again in the future.

October 15, 2021

Great service and good communication from the team. I recommend them for any needs for a BMW or Mercedes. More

by pacemanjdv2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Oct 17, 2021 -

Certified Benz & Beemer responded

Dear pacemanjdv2015: Thanks so much for the 5 Star review! We are glad that you appreciated the level of communication you received and that you would recommend the CBB Service Department to others. We are grateful for your business and look forward to being there for you in the future.

October 13, 2021

Morgan great to work with! Although always expensive to repair a Rover, he made it less painful! We had to wait an extra day for a part but we managed. Overall good experience. More

by Dddmax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Oct 14, 2021 -

Certified Benz & Beemer responded

Dear Dddmax: Thanks so much for sharing about your good experience working with Morgan in our Service Department. We really appreciate your kind words and support. Please let us know when we can ever assist you again in the future.

October 11, 2021

Alex Smith was very helpful and went beyond what I expected to help me solve the problem More

by Mdemichele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Smith , Michael Brodersen
Oct 13, 2021 -

Certified Benz & Beemer responded

Dear Mdemichele: Thanks for letting us know how well Alex treated you. We appreciate your kind words and support. Please let us know when we can ever assist you again in the future.

October 06, 2021

I have bought 5 cars from this dealer and have all great experiences. Thank you for being good to your customers. More

by Jodyraeshumway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Oct 07, 2021 -

Certified Benz & Beemer responded

Dear Jodyraeshumway: You are certainly welcome and we are most grateful for your faith and confidence in Certified Benz & Beemer. We really appreciate your continued patronage and look forward to being there to assist you with your future automotive needs.

September 10, 2021

Everybody at CBB is rowing the same boat. The entire team is dedicated to outstanding customer service. Although they offer shuttle service, I always choose to stay and work while my car is being serviced. W More

by LindaR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janet , Collin Moore
Sep 13, 2021 -

Certified Benz & Beemer responded

Dear LinaR: What a wonderful review! We really appreciate you sharing about our outstanding customer service as well as our comfortable lounge area that has private work stations as well as awesome cookies! Thanks so much for your very kind words and support. Please let us know when we can ever assist you again in the future.

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