Certified Benz & Beemer - Service Center

I had a two hour window to get my car serviced, it was done within the promised time and called to notify me the car was being washed and ready for pickup. Amazing customer service! done within the promised time and called to notify me the car was being washed and ready for pickup. Amazing customer service! More

Although Tyson is a good service rep, I had to return my car to the shop 5 times before it was fixed. And I always felt it was not cleaned on each return and I had to ask for it to be done. That has not alw car to the shop 5 times before it was fixed. And I always felt it was not cleaned on each return and I had to ask for it to be done. That has not always been my experience just the last time I was there. Over all CBB is a great company and I would purchase from them again. More

From the initial phone call to the pickup Maurice was on top of my car's repair and even waited after hours so I could it up. If you need your Benz or Beemer serviced this is the place to go! top of my car's repair and even waited after hours so I could it up. If you need your Benz or Beemer serviced this is the place to go! More

By far the best and easiest vehicle service we have ever experienced. Every one at CBB has a great attitude and works very hard to make this the place to buy and service your vehicle. experienced. Every one at CBB has a great attitude and works very hard to make this the place to buy and service your vehicle. More

While waiting for service Maggiw brought me a lunch which was very nice.the service was great with the service writer & mechanic talking and showing me everything needed. After dealing with BMW North Scottsd was very nice.the service was great with the service writer & mechanic talking and showing me everything needed. After dealing with BMW North Scottsdale where a conceirage made dealing with them like having 10-cooks make you a biwl of soup...nightmare. its refreshing dealing with Certified Benz & Beemer! More

Tyler has very helpful in providing insight to the service issues with my vehicle. He went out of his way to arrange a ride for me from my office back to the dealership (20+ miles). His professionalis service issues with my vehicle. He went out of his way to arrange a ride for me from my office back to the dealership (20+ miles). His professionalism and diligence did not go unnoticed. Certified Benz and Beemer is always 20% to 30% less than the dealer, has me in and out within the quoted time, and always does a great job. This is my third vehicle that they have worked on, I keep coming back and would highly recommend them to anyone in the Scottsdale/Phoenix/Mesa/Tempe/Chandler area. More

Please allow me state the quality of your Customer Service Group at Certified Benz and Beemer of Scottsdale AZ was outstanding, and why I believe so. First my initial experience with Certified Benz Service Group at Certified Benz and Beemer of Scottsdale AZ was outstanding, and why I believe so. First my initial experience with Certified Benz and Beemer started on an 101 degree day with my frantic phone call I made to Certified Benz and Beemer when I Mercedes Benz stopped working in the middle of a busy intersection, and Mr.Tyson Muse one of your Service Manager was the one that answered my call and talk me thru what I needed to do to get my vehicle started long enough to get me out of the intersection and into a safe place until I was able to get the car towed to Certified Benz and Beemer. My Second experience was the time when I met Mr.Tyson Muse that same day, he was very friendly, and he stated that he will have his Mechanic to began looking into the problems that I was having with my car, Mr.Tyson Muse was nice to offer to drop me off at my office, but I explain I had someone coming to pick me up. My next experience with Certified Benz and Beemer, was when Mr. Tyson Muse, call me the same day with a list of items that his Mechanic had found the problems, and Mr. Muse explained the pricing of each item that needed to be works on, and offered his time to explain to me what will need to done by his mechanic's and how long to complete the work. He stated he would have the vehicle done in a few days, however, Mr. Muse called me back and said he will have his Mechanic start on the work that same day and try to improve the date of getting the vehicle back to me sooner, He made me fill that his Mechanic will proved outstanding quality of work and at a very fare price for all the work that needed to done. Note: Mr Muse call me the next day to inform me that my vehicle was ready , and he offered to pick me up from my office. Note: it is easy for a person to complain about the Service they received, but allow me to say : 'My overall experience with Certified Benz and Beemer has been "outstanding", and thanks to Mr. Tyson Muse. But I am sure the Management of Certified Benz and Beemer are very proud to have a true professional like Mr. Tyson Muse and his Mechanic's on your Team…" You, now have me as a real customer of all my work to my vehicle. Regards Howard Porche, Jr. More

Scott is friendly, knowledgeable and explained the work done on my car in a way I could understand it. I'll be back for more service. done on my car in a way I could understand it. I'll be back for more service. More

From the moment we drove up in my daughter's mini cooper, Scott came out to greet us and listened while I explained the reason for our service. (engine light was coming on). He called me later in t cooper, Scott came out to greet us and listened while I explained the reason for our service. (engine light was coming on). He called me later in the day to tell me what the problem was (water pump and thermostat, both warranty repairs). I remembered then that the door handle on the mini broke off a few months ago. I asked him if he could price that out for me. He called me back again to tell me the price for the new door handle and also to let me know the mini was due for an oil change. Scott was very helpful and took care of everything related to my problems. He also found some other things that needed to be fixed which is always nice! Car problems are never fun, but all in all it was a pleasant experience dealing with Scott and with Benz and Beemer!! More

Our 2005 C-Class Mercedes had a number of repairs required. We dropped the car off at 9:30 Monday morning with Scott Paich for front brakes, motor mounts, adjustable steering wheel "bone gear", a tr required. We dropped the car off at 9:30 Monday morning with Scott Paich for front brakes, motor mounts, adjustable steering wheel "bone gear", a transmission data plug and seal replacement, and oil change. I've dealt with Scott several times now and he delivered on his promise to keep our costs as low as possible. The work was completed in less than two days. More