Certified Benz & Beemer - Service Center

Check engine light Went in due that my check enginelight was on, was advised that it was just the gas cap needed to be repleaced and that my engine motor mounts were cra Went in due that my check enginelight was on, was advised that it was just the gas cap needed to be repleaced and that my engine motor mounts were cracked. All fixed within 24 hours. Always Great Service. More

Mercedes E320 Tyson, my contact person in the service department is excellent. Thanks for all the help, great service, great price, super easy to work with and grea Tyson, my contact person in the service department is excellent. Thanks for all the help, great service, great price, super easy to work with and great communication More

Awesome Customer Service I took my vehicle in three days ago so they could fix a problem with it that was present when I bought it. After a few times bringing it in they fina I took my vehicle in three days ago so they could fix a problem with it that was present when I bought it. After a few times bringing it in they finally diagnosed the problem. I was given a loaner car (but I brought in an SUV) Maurice in the service department would not give up until he found the problem. After several tries and still not fixing it....I contacted the General Sales Manager, Trevor, who had emailed me after purchasing my H3 and told me if I needed anything to contact him. So I did and advised him of what was going on and they could not fix the issue. Trevor came out the to service area and personally talked to me and ensured me the issue would be fixed. The next day I was introduced over the phone to Danny, the service shop foreman. Danny told me he would need the car an extra day to fix the problem properly. I was not happy but I understood. The next day Danny called me and informed me that he had found the issue and would have my car back to me that day. He also told me that since they had the car for so long that he was going to waive an $89 fee that I was going to be charged (which I had no problem with) for them programming two keyless remote controls I had purchased as backups for my original one. I did not ask him to do that....he just felt bad because I was without my vehicle for two days....true to his word he called me that afternoon (yesterday) and told me my car was ready. When I got there to pick it up it was washed and the problem was fixed. My service experience there was outstanding. Everyone I dealt with, Maurice, Danny, Trevor, and Tony (I believe the service dept manager) were very professional and caring. I cannot say enough about this fine group of individuals. One suggestion I have though. When someone is given a loaner while the dealership keeps theirs it should be a comparable model. I was given a sports car, I have been driving a Hummer H3 for the last 7 years and that is why I bought another one....I like the ease of getting in and out of the vehicle. I was in the Marine Corps for 21 years and my knees are shot...I just had surgery on them and it was very painful getting in and out of that small car...I even banged my knee I had the surgery on most recently twice getting out. So, the loaner should be something close to what you are having fixed. Other than that like I said...great experience. More

Trust This is known as a high end auto dealership; however that shouldn't stop you from having basic maintenance and work done on your *average* vehicle. This is known as a high end auto dealership; however that shouldn't stop you from having basic maintenance and work done on your *average* vehicle. I purchased my 2006 vehicle from C B&B in February and brought it in for basic maintenance 9/6/14. They checked everything I requested, didn't up sell me anything I didn't need, and I'm quite satisfied with the price. With tax, $97.88 for an oil change; however, understand that with today's synthetics, the car can go 10 or 12,000 miles between oil changes. The $97 comes out to be less expensive in the long run as opposed to having had done 4 oil changes at $30 (or more) every 3,000 miles. I would buy another car from them, AND, equally important, my days of heading to chain lubritoriums is over. My vehicle will be always be serviced at Certified Benz and Beemer henceforth. More

Excellent experience! Thanks to Tyson in the service department of Certified Benz and Beemer for an easy, stress free experience when having work done on my 2008 Cadillac E Thanks to Tyson in the service department of Certified Benz and Beemer for an easy, stress free experience when having work done on my 2008 Cadillac Escalade. Prompt call-backs, name recognition, a clean loaner car and a quick turnaround on a covered repair were just a few highlights of my most recent experience with this dealership. More

Happy Customer Travis Woodyard was my Service Advisory and was excellent and helpful in every way. I was a first time customer and the service was everything I woul Travis Woodyard was my Service Advisory and was excellent and helpful in every way. I was a first time customer and the service was everything I would expect at a Mercedes Benz dealership. Having just moved to Phoenix area I was looking for a dealership to service my Mercedes and I have found a home I can depend on. More

A/c and air bag problem Travis explained what he was going to do and price. Very satisfied with his service. I will continue to return for service in the future Travis explained what he was going to do and price. Very satisfied with his service. I will continue to return for service in the future More

xzilon protection package Went in to the dealership to get this xzilon package on my corvette, looks better than the show room shine. Customer service is exceptional and Andy Went in to the dealership to get this xzilon package on my corvette, looks better than the show room shine. Customer service is exceptional and Andy Manahl was fantastic professional helping me get what I need. I have full confidence that they will get the year and color of the dodge viper that I will be looking to purchase in 6 months from now. Thank you again Benz and Beemer More

Travis is Amazing!!! It is frustrating when your car breaks down in the hot Arizona sun. It's worst when you make several calls and receive horrible customer service. I ca It is frustrating when your car breaks down in the hot Arizona sun. It's worst when you make several calls and receive horrible customer service. I can honestly say you will not recieve that dis service at Certified Benz and Beemer. I made one call and Travis gave exceptional customer service! He provided a postive response everytime I explained my concern. I truly appreciate how Travis never dropped the ball, he guided me from the beginning of my repair to the end. I was so amazed, I have passed out business cards to my clients and family. Travis, Thank You for Professional,caring customer service five stars is not enough!!! You go above and beyond and Im grateful. I would also like to add: no matter when I come in, even days Travis is gone the Great service doesn't stop there. I want to also say Thank You to Maurice and Tyson for always assisting me with a smile !!! I Love Certified Benz and Beemer!! Kay Walker More

Trustworthy! I took my Mercedes in for a scheduled service and paid about half of what other Mercedes dealerships quoted me. I also had them do a transmission flus I took my Mercedes in for a scheduled service and paid about half of what other Mercedes dealerships quoted me. I also had them do a transmission flush and front/rear differential service. I was told I didn't need to do those for another 10,000 miles but I did them anyways. Being a female bringing my car in for service I felt very comfortable here and felt that I could really trust these guys. I was never hit with any additional services that I did not need. Tyson was very friendly and patiently answered all of my questions. I was also offered a loaner for the day and was able to run my errands while my car was being serviced. More