Certified Benz & Beemer - Service Center

Fixed the issues my car had The issues my car had were fixed after speaking with the staff. I would recommend this service department in the future for Mercedes needs.. I am glad The issues my car had were fixed after speaking with the staff. I would recommend this service department in the future for Mercedes needs.. I am glad my car is back to running. More

Very pleasant and no pressure Found the car i want online, went in the same day to see it. The sales man, Alex Kankus was very helpful to me. I'm so happy that i bought my Lexus 20 Found the car i want online, went in the same day to see it. The sales man, Alex Kankus was very helpful to me. I'm so happy that i bought my Lexus 2014, it was a great SUV. I want to say thank you for your great service. I highly recommend the company to anyone considering the purchase of luxury automobile. More

An Easy, No Pressured Experience The customer service was very friendly and informative, without wasting much of my time. I had a pleasant experience working with this dealership, wh The customer service was very friendly and informative, without wasting much of my time. I had a pleasant experience working with this dealership, which makes driving my new car even more exciting! More

Service Tyson is amazing! He always goes above and beyond for me and my wife! If he ever leaves I don't know if he could ever be replaced.. Tyson is amazing! He always goes above and beyond for me and my wife! If he ever leaves I don't know if he could ever be replaced.. More

Check engine light Went in due that my check enginelight was on, was advised that it was just the gas cap needed to be repleaced and that my engine motor mounts were cra Went in due that my check enginelight was on, was advised that it was just the gas cap needed to be repleaced and that my engine motor mounts were cracked. All fixed within 24 hours. Always Great Service. More

Mercedes E320 Tyson, my contact person in the service department is excellent. Thanks for all the help, great service, great price, super easy to work with and grea Tyson, my contact person in the service department is excellent. Thanks for all the help, great service, great price, super easy to work with and great communication More

Awesome Customer Service I took my vehicle in three days ago so they could fix a problem with it that was present when I bought it. After a few times bringing it in they fina I took my vehicle in three days ago so they could fix a problem with it that was present when I bought it. After a few times bringing it in they finally diagnosed the problem. I was given a loaner car (but I brought in an SUV) Maurice in the service department would not give up until he found the problem. After several tries and still not fixing it....I contacted the General Sales Manager, Trevor, who had emailed me after purchasing my H3 and told me if I needed anything to contact him. So I did and advised him of what was going on and they could not fix the issue. Trevor came out the to service area and personally talked to me and ensured me the issue would be fixed. The next day I was introduced over the phone to Danny, the service shop foreman. Danny told me he would need the car an extra day to fix the problem properly. I was not happy but I understood. The next day Danny called me and informed me that he had found the issue and would have my car back to me that day. He also told me that since they had the car for so long that he was going to waive an $89 fee that I was going to be charged (which I had no problem with) for them programming two keyless remote controls I had purchased as backups for my original one. I did not ask him to do that....he just felt bad because I was without my vehicle for two days....true to his word he called me that afternoon (yesterday) and told me my car was ready. When I got there to pick it up it was washed and the problem was fixed. My service experience there was outstanding. Everyone I dealt with, Maurice, Danny, Trevor, and Tony (I believe the service dept manager) were very professional and caring. I cannot say enough about this fine group of individuals. One suggestion I have though. When someone is given a loaner while the dealership keeps theirs it should be a comparable model. I was given a sports car, I have been driving a Hummer H3 for the last 7 years and that is why I bought another one....I like the ease of getting in and out of the vehicle. I was in the Marine Corps for 21 years and my knees are shot...I just had surgery on them and it was very painful getting in and out of that small car...I even banged my knee I had the surgery on most recently twice getting out. So, the loaner should be something close to what you are having fixed. Other than that like I said...great experience. More

Trust This is known as a high end auto dealership; however that shouldn't stop you from having basic maintenance and work done on your *average* vehicle. This is known as a high end auto dealership; however that shouldn't stop you from having basic maintenance and work done on your *average* vehicle. I purchased my 2006 vehicle from C B&B in February and brought it in for basic maintenance 9/6/14. They checked everything I requested, didn't up sell me anything I didn't need, and I'm quite satisfied with the price. With tax, $97.88 for an oil change; however, understand that with today's synthetics, the car can go 10 or 12,000 miles between oil changes. The $97 comes out to be less expensive in the long run as opposed to having had done 4 oil changes at $30 (or more) every 3,000 miles. I would buy another car from them, AND, equally important, my days of heading to chain lubritoriums is over. My vehicle will be always be serviced at Certified Benz and Beemer henceforth. More

Excellent experience! Thanks to Tyson in the service department of Certified Benz and Beemer for an easy, stress free experience when having work done on my 2008 Cadillac E Thanks to Tyson in the service department of Certified Benz and Beemer for an easy, stress free experience when having work done on my 2008 Cadillac Escalade. Prompt call-backs, name recognition, a clean loaner car and a quick turnaround on a covered repair were just a few highlights of my most recent experience with this dealership. More

Happy Customer Travis Woodyard was my Service Advisory and was excellent and helpful in every way. I was a first time customer and the service was everything I woul Travis Woodyard was my Service Advisory and was excellent and helpful in every way. I was a first time customer and the service was everything I would expect at a Mercedes Benz dealership. Having just moved to Phoenix area I was looking for a dealership to service my Mercedes and I have found a home I can depend on. More