Certified Benz & Beemer - Service Center

First Service Visit We recently bought our car from CBB and needed some warranty work performed. Bryan was very helpful. He understands what customer service is and tru We recently bought our car from CBB and needed some warranty work performed. Bryan was very helpful. He understands what customer service is and truly cared about delivering quality service. More

Great Experience The service department has helped a lot after we purchased an older vehicle here. They helped make the best of a bad situation, and we plan on rewardi The service department has helped a lot after we purchased an older vehicle here. They helped make the best of a bad situation, and we plan on rewarding them with our loyalty. Great customer service in the entire establishment and Tyson has always been a pleasure to work with. They do their best to take care of their customers. More

Jaguar service I had a very satisfying experience at Certified Benz and Beemer. My service advisor, Tyson Muse, went out of his way to make my experience as hassle f I had a very satisfying experience at Certified Benz and Beemer. My service advisor, Tyson Muse, went out of his way to make my experience as hassle free as possible. I'll be back. More

Tyson gave me great service! I've owned 7 BMWs' during my life and have most of them serviced at the BMW dealerships. The last couple of times they gave me firm bids, only to cal I've owned 7 BMWs' during my life and have most of them serviced at the BMW dealerships. The last couple of times they gave me firm bids, only to call with additional work that they said was needed. Not a problem the first time it happened, but it bothered me when it became a trend...this was after they had looked at the car and gave me a firm quote, I wasn't happy. I started looking for alternative service for my car and there were good reviews for Certified Benz and Beemer, so I dropped by their Service Department and talked with Tyson Muse. I explained my position and he agreed. Tyson had the car analyzed and gave me a quote, which included some work that might be needed once they had it apart. I agreed, and left the car with them. Making a short story long...when I picked up the car...it ran like new...and Tyson got it back to me...Under the bid by $480...as some of the work was NOT needed once they got it apart. Needless to say, I will be a return customer...I give them five stars out of five stars for service, quality of workmanship, and prompt execution...and six stars for honesty. If I were the owner of Certified Benz...I'd remember Tyson around Christmas...cause he knows how to treat customers!!! More

Service on my car Tyson Muse was my Service Manager that provided excellent customer service. I waited a bit, which I had expected to do this, but then Tyson realized Tyson Muse was my Service Manager that provided excellent customer service. I waited a bit, which I had expected to do this, but then Tyson realized it was going to take a bit longer to service my car, as they detected more then what I was anticipating. He quickly had a rental car for me to use to get back to work, and although it took a few days, my car had the service it needed and the rental car was a breeze. More

Service on my 2008 BMW X5 was handled quickly, efficiently. The service manager, Tyson, was readily able to diagnose the problem, and, not only did he complete the estimated work in the timeframe quoted, but he The service manager, Tyson, was readily able to diagnose the problem, and, not only did he complete the estimated work in the timeframe quoted, but he also was able to troubleshoot a problem I did not know existed and was able to rectify that one as well. A superior experience with a well-reputed organization. I highly recommend this company to anyone searching for a hi=end automobile and experience. More

Above and beyond I was visiting from out of town when the rear window of my BMW X5 had an unfortunate encounter with a gas pipe in the hotel parking garage. Bryan Sull I was visiting from out of town when the rear window of my BMW X5 had an unfortunate encounter with a gas pipe in the hotel parking garage. Bryan Sullivan in the service department allowed me to bring my vehicle straight in, despite the fact that the dealer simply contracts out the glass service. He not only kept my car secure until I could contact my insurance company, but he located a glass company which could get the glass installed while I was in town. He kept in touch with me throughout the process and notified me when the car was ready for pickup. Bryan went way above and beyond to help make a frustrating situation as pleasant and painless as possible, and made me so very grateful to be a new BMW owner. I knew BMW service was outstanding; however, I was amazed at the care and attention I received at Certified Benz and Beemer of Scottsdale, and Bryan in particular, for a service provided by an outside company, through an insurance claim, for a non-local. I highly recommend giving them your business. More

No problems at all! I took my car in for a touch up and asked Tyson to check a few things for me if he had time. Not only did he look into it but he fixed it really quick I took my car in for a touch up and asked Tyson to check a few things for me if he had time. Not only did he look into it but he fixed it really quickly. Great customer service. More

Outstanding Cust. Service by Service Writer Bryan Sullivan From the moment I met with Service Writer Bryan Sullivan on Thursday until the time I picked up my vehicle earlier this evening, Bryan provided outsta From the moment I met with Service Writer Bryan Sullivan on Thursday until the time I picked up my vehicle earlier this evening, Bryan provided outstanding customer service. For anyone who brings their vehicle to Certified Benz & Beemer for service/repair, I would highly recommend you deal with Bryan. By far this was the best experience I have ever had with a car dealer needed I needed repair to my vehicle. More

Wonderful Service Alex was great to work with. He didn't rush me into making a decision. He kept on showing me cars to make sure I was buying what I wanted. I kept goi Alex was great to work with. He didn't rush me into making a decision. He kept on showing me cars to make sure I was buying what I wanted. I kept going back to see the same cars over and over and he encouraged it. The next day he was ready for my to test drive several cars. By far is the best customer service at a dealership I have ever had. As a matter of fact two different Mercedes dealerships in Denver would not give me the time of the day. At that point I figured Arizona would be a good choice to buy a car. Thank you Alex. More