Certified Benz & Beemer - Service Center

Tyson Muse was assigned as my service advisor soon after buying my vehicle in order to fix some minor issues the dealer had agreeded to address at the sale. Unfortunately the minor issues were a bit more d buying my vehicle in order to fix some minor issues the dealer had agreeded to address at the sale. Unfortunately the minor issues were a bit more difficult to fix than initially thought. Tyson not once questioned me and simply would let me not to worry, all would be resolved. I am happy to say the dealership stepped up and eventually fixed all the issues with the vehicle. All of the service department were great to deal with as well, all freindly and very open in everything they were doing, often showing me the work in progress. I would not hesitate recomending this service department to anyone in need of routine service to their vehicle. More

Scott has a very high level of integrity, and passion for his work. I would recommend working with Scott, anytime you need great service at a great price. his work. I would recommend working with Scott, anytime you need great service at a great price. More

Scott is a great addition to the team at CB&B!!! Works very hard for the clients! Much appreciated! The quality of work done is second to none. It makes no difference how busy CB&B is, a person Works very hard for the clients! Much appreciated! The quality of work done is second to none. It makes no difference how busy CB&B is, a person is always treated great!!!! Doug Payne More

Travis efficiently facilitated some body work on my newly purchased surburban as well as fixing the nail in one of my tires. He successfully turned it all around within two days time as to minimize the leng purchased surburban as well as fixing the nail in one of my tires. He successfully turned it all around within two days time as to minimize the length of time without the new car. Thank you! More

This story begins November of this past year, and was completed in the beginning of this Feburary, 2013. Starting out I would like to thank all Certified Benz and Beemer employee's. Back on the 29th of completed in the beginning of this Feburary, 2013. Starting out I would like to thank all Certified Benz and Beemer employee's. Back on the 29th of November 2012, I was driving back up to my house in Payson, AZ. while driving I had the unfortunet accident with a large Pit Bull. The dog was dispanded by the Officer which was not an experience that I wanted. The car had body and engine damage. Parts of the under wheel well riped out as well the beginning of a Coolent system nightmare. My BMW 325i was towed from Payson to Certified Benz and Beemer. There the car was assest correctly but My insurance ajustor was strongly advising me from having the car worked on at Certified Benz and Beemer, because he said their cost was to high. The adjustor requested that the Viehicle be taken to the shop of his choice which was Chapmen BMW collision center. I informed the adjustor that I was against this due to prior problems with Chapmen auto group. Unfortunatly the car was taken to be worked on at Chapmen. Apon recieving the car back at Chapmen, I drove home to Payson to get my bags and to head out to meet my Biological Mother and Brothers and Sisters for the first time in 27 Years sense I was adopted in 1985. When I pulled in to the complex, the I heard a loud BANG like a gun shot sound. All of assuden the engine overheated the ratiator was not fixed correctly and the coolent system failed and the reservor exploded like a BOMB. So now I had no car, no way to get to the first time arrival of a family reuniting, and a beginning of a major stressor that triggered my PTSD from the Millitary. I was hospitalied twice for this PTSD trigger episode from the beginning of the Bang in the engine to the squable with the Chapmen and Insurance. Finally after a combined 8 days in the Va Hospital I listened to my family and Attorney advisor, to have the car pulled from Chapmen and Retowed Back To Certified Benz and Beemer. There I was asst. by Scott Paisch and Charles the Mechanic. I payed out of pocket what my insurance was to pay of $442 dollars for a ratiator part at Chapmen that should have been covered by my Insurance DUE TO THEY REPLACED THE RATIATOR! Plus $500 for my reasonable deductible Plus then $1,658.58 to Certified Benz and Beemer to fix my car to its coolents original condition before for the accident. Certified Benz and Beemer is great and highly recommended in my book. They go above and beyond and they're Price turned out to be cheaper then the price at Chapmen BMW collision which was in the $6,000 Range and payed by my Gieco. I do not Trust the integity or Buisness Ethics fo Chapmen Nor Gieco. Thank you to all your employee's for fixing my car and getting me back on the road and being there for me to help with the conclusion of such unnessisary stress. More

We just had a new navigational system installed in our Mercedes SLK 350. Chris Reyes and Scott Paich are the two gentlemen that worked with us. We cannot even begin to shower enough praise on Chris an Mercedes SLK 350. Chris Reyes and Scott Paich are the two gentlemen that worked with us. We cannot even begin to shower enough praise on Chris and Scott. They, once again, were incredible! Chris has to be one of the most knowledgeable, diplomatic, charming members of any management team we have ever met. All you have to do is ask and he will deliver, a true man of his word. He is also excellent at following up and keeping in touch with his customers. He should be considered a model of superior customer service. Scott is also very impressive! His knowledge and dedication, as well as professionalism and honesty are always greatly appreciated by us. He also makes sure that anything you need assistance or have a problem with, he is there to handle it, rest assured. He anticipates the needs of his customers and accommodates them, quickly and painlessly. Once again, Chris Reyes and Scott Paich have amazed us with their attentiveness and professionalism. Both are a tremendous asset to Certified Benz and Beemer. We would highly recommend this dealership to anyone in search of an integrity filled, truly client focused team of professionals, to assist them in their quest for the perfect automobile! More

We recently brought our vehicle to be serviced. Travis We recently brought our vehicle to be serviced. Travis Woodyard was our Service Advisor and he was professional and friendly. He made sure the 2 is We recently brought our vehicle to be serviced. Travis Woodyard was our Service Advisor and he was professional and friendly. He made sure the 2 issues with our vehicle were taken care of and even provided a loaner vehicle for us when a part wasn't delivered on time and our vehicle needed to be kept overnight. The vehicle was ready when promised the next morning, and both issues were fixed correctly with no problems since then. It was everything a service visit should be: efficient, good work, and courteous. We are very happy customers! Thanks CBB Service Department--you guys are the best! More

Tyson was always willing to do what is needed to make the service right and make it easy for the customer to return for any kind of service. service right and make it easy for the customer to return for any kind of service. More

Tyson went well beyond to provide excellent service to me on my MB S550. He and his company provide the BEST service and repair I have ever received. I recommend this company to all who care about who and on my MB S550. He and his company provide the BEST service and repair I have ever received. I recommend this company to all who care about who and how they do business with. They were the Best, I am a customer for life!!! More

I acquired an older car that needed repairs. Prior to purchase, I had a mechanic look at it and he was very negative about the car and made me feel foolish for considering it. For my reasons, I purchase purchase, I had a mechanic look at it and he was very negative about the car and made me feel foolish for considering it. For my reasons, I purchased the car and called around for prices on repairs. The reason I came into certified benz and beemer was because when i spoke with Tyson, he gave me very competitive pricing, was very polite and when I explained about the condition of the car, he stated "I've seen worse". I felt renewed and positive. I was given a loaner car, he always returned my calls in a timely manner, he talked in a supportive and informative way. Throughout the entire experience, I felt he had a genuine interest in helping me achieve my goals with the vehicle and keep the price reasonable. I must say too, being able to sit in the lounge, have a cup of coffee and not have to deal with looking at the car, looking at what needs to be done, and all those things under the hood was a pleasure. I am so happy I came here because I KNOW I could never have gotten this done without you. Thank You Tyson and thank you Certified Benz and Beemer. More