Certified Benz & Beemer - Service Center

Dealership Honored Their Commitment To Customer Service I purchased at 2009 BMW 535I in October 2014. I have had a few issues with the vehicle, and almost a year later the dealership has repaired the vehic I purchased at 2009 BMW 535I in October 2014. I have had a few issues with the vehicle, and almost a year later the dealership has repaired the vehicle. More

Great I was surprised and pleased at how efficient and thorough they were in taking care of my car. They communicated with me throughout the long process. I was surprised and pleased at how efficient and thorough they were in taking care of my car. They communicated with me throughout the long process. Great experience. More

Excellent customer support After purchasing my Chevy pickup at CBB, I had my mechanic give it a thorough inspection. There were a few minor items noted, so I sent the inspection After purchasing my Chevy pickup at CBB, I had my mechanic give it a thorough inspection. There were a few minor items noted, so I sent the inspection report to Bryan and asked him they could be taken care of. He had everything fixed in a short amount of time. Great customer support! More

service was prompt and under estimtate Tyson my service Manager was friendly, knowledgable and understood my needs. Service was done promptly, within the time frame I was informed of and e Tyson my service Manager was friendly, knowledgable and understood my needs. Service was done promptly, within the time frame I was informed of and even came in under budget. More

Average I wasn't offered a rental car when my car was at the shop having warranty work repaired. I was told they were "out of rentals" and that was the end of I wasn't offered a rental car when my car was at the shop having warranty work repaired. I was told they were "out of rentals" and that was the end of it. No other options offered. Very inconvenient. If you want your customers happy, you need to make sure you can provide them either a shuttle or reliable transportation such as a rental. More

Additional work I had some additional work done on one of the two vehicles that I purchased last month. Andy went above and beyond to make sure everything was take I had some additional work done on one of the two vehicles that I purchased last month. Andy went above and beyond to make sure everything was taken care of and all my questions and concerns were addressed. More

Great communication I haven't always been pleased with the level of service I have received at B&B, but Val was great. She helped me through the warranty process when th I haven't always been pleased with the level of service I have received at B&B, but Val was great. She helped me through the warranty process when the transmission went out in my vehicle and kept me in the loop throughout the process. Unfortunately parts aren't always easy to come by for my 2008 Land Rover so it took a while for my car to be returned, but she arranged for a loaner vehicle right away and let me know whenever the timing changed. Her level of service has changed my mind about bringing my car into B&B when needed. More

service Service was timely, thorough and fair. The Acura was an older model where the cruise control was inoperable. It wasn't repaired because the required Service was timely, thorough and fair. The Acura was an older model where the cruise control was inoperable. It wasn't repaired because the required parts were no longer available. More

Engine light on dash came on unexpectiedly I went to the Service Department of Certified Benz & Beemers and was promptly met by Tyson. I explained what had happened and he said that he would g I went to the Service Department of Certified Benz & Beemers and was promptly met by Tyson. I explained what had happened and he said that he would get someone on it right away. Within 30 minutes he came to me and said that the light came on because I needed an oil change. He also discovered that a tire sensor was not giving a proper reading so he had that fixed as well. Tyson handled everything in a very professional manner and I was back on the road in a very short time. I highly recommend Certified Benz & Beemer's Service. More

They fixed an earlier mistake and have earned my trust. I bought a 2014 Ranger Rover sport here four months ago. I had an initial problem with worn brakes on the car when I brought it in for its first ser I bought a 2014 Ranger Rover sport here four months ago. I had an initial problem with worn brakes on the car when I brought it in for its first service but the team at certified B&B went out of their way to handle the issue for me. They even covered the expense. This is a strong team of management and ownership that clearly care about how their brand is perceived by customers. i recommend them highly. More