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Certified Benz & Beemer - Service Center
Scottsdale, AZ
1,582 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,582 Reviews of Certified Benz & Beemer - Service Center
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November 15, 2015
Great Service I needed to bring my Porsche Cayenne in for service due to an intermittent drive train clunk. Tyson set me up with a nice BMW loaner car while they di I needed to bring my Porsche Cayenne in for service due to an intermittent drive train clunk. Tyson set me up with a nice BMW loaner car while they diagnosed the problem. Initially they were unable to replicate the drive train clunk I was hearing. I even came in and and drove around the neighborhood with the mechanic trying to make it happen again. Of course it did not, as is the case when you want to show somebody something is wrong. Fortunately, Tyson remembered from his previous experience at a VW dealer that the Touareg and the Porsche Cayenne share the same drive train components and that the center drive shaft bearing support frequently failed on the Touareg causing a clunking noise. Sure enough, the mechanic was able to confirm this was the culprit. I was happy that the clunking mystery was solved and the mechanic was able to fix the problem. Tyson also gave me a discount on their "Royal Flush" fluid change and transmission service. Thanks Tyson! More
by rpgarner
Verified CustomerEmployees Worked With
Tyson Muse
November 11, 2015
Excellent Good cars and suv thi the second time I buy a car here in CBB and I am very proud for the service and efficiency Good cars and suv thi the second time I buy a car here in CBB and I am very proud for the service and efficiency More
by jsepulveda20
November 04, 2015
Edited 1/12/16 .....overall satisfied We've bought our last 2 cars here. Very nice dealership to deal with when buying a car. I was VERY disappointed with the service department because We've bought our last 2 cars here. Very nice dealership to deal with when buying a car. I was VERY disappointed with the service department because for one, nothing was communicated to me that my vehicle was going to be there for 2 days. Dropped it off at 8am, didn't get a call until 3pm to let me know that part were just being ordered and they would need the vehicle the entire following day as well. They did give me a rental but I had to drive from south gilbert to Scottsdale at high traffic time, what a big pain, to pick up the rental so I could get to work in the morning. As part of the "extra warranty" we purchased, we were to get a nice "premium wash" with the service, but never happened. Picked up my car and it was dirty and they said sorry they forgot but if I wanted it washed I would have to wait 2hrs. I also had let them know I wouldn't be able to return the rental to them on the next day because I worked until 5 and had to get to my son's game right afterwards. It just seemed like it was an issue and I was inconveniencing them. If they had given me a heads up this type of repair would take that long, I would've scheduled another time and been more prepared. Also, the warranty we had purchased ended up not even covering the repair after all. Just very poor communication and expectations. Also, I had asked Tyson to have Brian call me regarding my car and because I was unhappy but he never did call me. Very surprising to get this poor of service from this dealership because we had nothing but the best experience buying our last 2 cars there. The owner Jack contacted me to apologize and gave us a great awesome detail on our vehicle, service was great on return visit. He took the time to contact me to rectify this issue and we greatly appreciated it. More
by Jager12252000
November 03, 2015
Great service department I was driving home from work and my 2007 X3 was showing high tempeture on the gauge. I drove straight to the service department where I was met by Bri I was driving home from work and my 2007 X3 was showing high tempeture on the gauge. I drove straight to the service department where I was met by Brian. He was very sympathetic to my needs even though this was not a scheduled appointment. I picked the car up 2 days later and it had a new water pump and has been working great. I'm glad Richard Kirch recommend getting the extended warranty because this saved me over $1200. Joe More
by qrtlow
Employees Worked With
Rich Kirch, Bryan Sullivan
November 03, 2015
My Time is Important Also I Scheduled a service with Tyson for a 10:00am oil change appointment on my new Porsche. I arrived arrived on time for my appointment, met with Val I Scheduled a service with Tyson for a 10:00am oil change appointment on my new Porsche. I arrived arrived on time for my appointment, met with Val as Tyson wasn't available. Asked her to also wash the car as part of my "Warranty Protection & Maintenance Program" they sold me at time of purchase, and to also repair the mini armrest on the drivers side which was a "To Fix" item at time of purchase last March. I waited in the lounge as service was to take about an hour. I went to check on status at about 10:50 am and car was still at service counter (no work done). I talked to Tyson and he said it would go in shop upon completion of car already in shop. At 12:00 Tyson notified me of completion of work. I went to get car and it had not been washed. I asked why and Tyson said he didn't know it was supposed to be washed. So car went back in for a wash. At 12:35 Tyson notified me car was finished. Getting into car I noticed that armrest wasn't repaired. Tyson said the armrest was a warranty item and I needed to take care to Certified Porsche Dealer for repair. This is the same repair that they attempted to fix at time of purchase and failed. I was hoping they would do it right this time. I expected my appointment to be completed in a timely manner, consequently I was late for my 1:00pm meeting. I didn't experience CBB's "commitment to providing our customers the greatest value when it comes to your vehicle needs and desires." More
by doug8
Employees Worked With
Tyson Muse, Val Atwood
November 02, 2015
First at CBB Meyer's European, a valued vendor in Tempe, recently closed. Always skeptical about a new Mercedes mechanic having been burned a couple times. Only ne Meyer's European, a valued vendor in Tempe, recently closed. Always skeptical about a new Mercedes mechanic having been burned a couple times. Only needed a new starter battery in my '03 SL500. Felt Tyson in the service dept was prompt, cordial, and helpful. After obtaining a bid/estimate I was back on the road in a hour. While waiting, visit with Frank in sales...very knowledgeable, fun, and honest. Superb collection of Benz & Beemers, all in 5* condition. RT in AZ More
by RTinAZ
Employees Worked With
Tyson Muse
November 01, 2015
Always a pleasant experience Came in to get my normal service done. My salesman Andy met me in the drive and introduced me to Brian. Great group of guys. In and out in a littl Came in to get my normal service done. My salesman Andy met me in the drive and introduced me to Brian. Great group of guys. In and out in a little over an hour. Glad I purchased the advantage plan!!!! More
by Bmw service
October 28, 2015
Service Brian is easy to work with, helpful and takes good care of my beemer. I am glad that Brian is there and I will continue to go to him for any service I Brian is easy to work with, helpful and takes good care of my beemer. I am glad that Brian is there and I will continue to go to him for any service I may need in the future. More
by abdullevon11
Employees Worked With
Bryan Sullivan
October 22, 2015
Courtesy Service Visit Bryan Sullivan expertly reviewed the "bells and whistles" on my car. Had car inspected and deluxe car wash. Bryan is a treasurer. Best Service Ever! Bryan Sullivan expertly reviewed the "bells and whistles" on my car. Had car inspected and deluxe car wash. Bryan is a treasurer. Best Service Ever! More
by BuddyBooy
Employees Worked With
Bryan Sullivan
October 02, 2015
More then a car dealership ! We were able to experience the overall contribution this dealership makes to service. They build relationships with individuals. From top to bottom we We were able to experience the overall contribution this dealership makes to service. They build relationships with individuals. From top to bottom we received first class treatment from everyone we came in contact with. We were stranded out of town, and at the mercy of a local service provider. Upon considering an outside opinion, we contacted Mr. Grubbs & Mr. Lombardo, who not only directed us in what steps to take, but enveloped the problem themselves. We were able to finish our trip without even a setback. Our appreciation does not say enough for how this organization went out of there way to assist. Both my wife and I will purchase our next cars from this dealership. Being in local business, we will continue to refer anyone interested in automobiles there way. The cars are true quality, however its the service that is at the top of the industry. Our thanks to everyone incorporated with CBB. Robert & Sally Molinari More
by ramolinari52
