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Certified Benz & Beemer - Service Center
Scottsdale, AZ
1,617 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,617 Reviews of Certified Benz & Beemer - Service Center
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June 10, 2016
M-B Repairs & Service I purchased my C300 about two months ago, from Jim. About a week ago, the ignition switch would not activate anything beyond the accessories position I purchased my C300 about two months ago, from Jim. About a week ago, the ignition switch would not activate anything beyond the accessories position. I contacted CBB and spoke with Val who reminded me that I would probably still be under my 3mo/3k mile warranty. They had the car towed in and diagnosed that the steering lock was faulty, but I was 58 miles over the warranty. After Val spoke with the GM (Lee) they honored the warranty and had the issue repaired for me. I was expecting to be treated like I have been before at so many other shops, gladly this was not the case. Their concern and willingness to help renewed my confidence that there are still some good, honorable businesses around, and Certified Benz & Beemer is definitely one of the good guys! Thank you so much to everyone at CBB who helped to make a lousy situation so much better! More
by WahlstFJ
April 18, 2016
THEY PROMISED AND THEY DELIVERED After purchasing my used Range Rover at CBB there were a couple of minor issues that were not functioning on the car. The service department ordered After purchasing my used Range Rover at CBB there were a couple of minor issues that were not functioning on the car. The service department ordered the parts and fixed everything as promised so that I would have the Certified perfect vehicle that I expected from a dealer like CBB. I dealt with Bryan at the Service Department and he was great. Very polite and nice and got the job well done for my car and me in the time promised. Glad I have a five year warranty with CBB, Maria More
by Great Rover
April 09, 2016
Best dealership service experience ever Brought my car in because the transmission/clutch problems. I spoke with Bryan over the phone about it and had my car there the next to find/fix the i Brought my car in because the transmission/clutch problems. I spoke with Bryan over the phone about it and had my car there the next to find/fix the issues. I usually do my own shop work, but this car I had purchased a warranty through Benz and Beemer. I have always had problems with taking my car to the shop even with a warranty, but Bryan did his best and it was GREAT. I can't thank him enough for his help and service. More
by unalteredharmony
Employees Worked With
Bryan Sullivan
April 06, 2016
Brian is the best! I purchased my GL450 from this dealer and have been coming back for service ever since. I feel like I have my own personal service rep - just for me. I purchased my GL450 from this dealer and have been coming back for service ever since. I feel like I have my own personal service rep - just for me. Brian not only knows me by name but more importantly, he knows my car! He always takes extra time to make sure all my concerns are noted and attended to and he does it with a smile and great attitude! Brian actually makes it enjoyable to come in and when I'm a hurry, he makes sure everything is lined up so I get out quick. Every experience I've had with Certified Benz and Beemer has been pleasant and I highly recommend them to anyone looking to buy a car or just needing service! Thanks Brian! Colleen Luckey More
by GL450CL
Employees Worked With
Bryan Sullivan
March 28, 2016
Amazing Brian was very friendly and made me feel a since of comfort. I will only get my cars serviced and repaired at CB&B because not only is the quality of Brian was very friendly and made me feel a since of comfort. I will only get my cars serviced and repaired at CB&B because not only is the quality of the work outstanding, but the customer service second to none. More
by zooolast
Employees Worked With
Bryan Sullivan
March 22, 2016
Friendly, quick, & affordable I went in on a Sat and didn't have to wait long to be helped or for the overall service. I'm new to the valley and wanted a reliable & quality compa I went in on a Sat and didn't have to wait long to be helped or for the overall service. I'm new to the valley and wanted a reliable & quality company to service my car since the warranty is done. More
by 602chick
Employees Worked With
Dick B. , Bryan Sullivan
March 16, 2016
Great job!! Been taking my car here and it has been the best experience, here your their main priority. Thanks brian you've been the best you have gone the extra Been taking my car here and it has been the best experience, here your their main priority. Thanks brian you've been the best you have gone the extra mile to get my car as perfect as possible and getting it done fast. More
by Ivan c.
Employees Worked With
Bryan Sullivan
March 07, 2016
Great service Every time I bring my car in for service Brian Sullivan always takes really good care of me. He is very helpful and goes the extra mile. I am very hap Every time I bring my car in for service Brian Sullivan always takes really good care of me. He is very helpful and goes the extra mile. I am very happy to finally find a service department that I can trust and is easy to work with.. More
by Jgt92
Employees Worked With
Bryan Sullivan
March 04, 2016
Excellent service always! They always take great care of me and my car when I bring it in for service. It's done right and they give it back clean. Tyson Muse always goes the e They always take great care of me and my car when I bring it in for service. It's done right and they give it back clean. Tyson Muse always goes the extra mile to make sure our experience is top notch and keeps us coming back! More
by Melinda
Employees Worked With
Tyson Muse
February 10, 2016
Awesome Samuel DeStefano was very helpful & very friendly. Great experience & His Service Was Awesome . Didn't have any problems. He help us to understand our Samuel DeStefano was very helpful & very friendly. Great experience & His Service Was Awesome . Didn't have any problems. He help us to understand our finance situation. More
by juliocruz9
Employees Worked With
SAMUEL DeStefano
