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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,564 Reviews
Call Service Center (888) 553-7071

1,564 Reviews of Certified Benz & Beemer - Service Center

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November 30, 2022

Tyrel R . I would like to thank you personally ive been to alot of dealerships to get the car serviced . You handled business and kept your word. Updated me so More

by Jizzlegang1hunned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin (______) he did the labor on my veh thank you !!! , Tyrel Russell
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Dec 02, 2022 -

Certified Benz & Beemer responded

Dear Jizzlegang: On behalf of Tyrel and CBB, you are quite welcome. We strive to provide each of our customers with outstanding service and are so glad that you appreciated that from Tyrel and the CBB team. We are glad to hear that Tyrel when above and beyond in assisting you. Thanks so much for your high praise and support. Please let us know when we can ever assist you again.

November 16, 2022

Jeff was amazing service not so good. After I dropped off my car never had any correspondence from the team. I had to call and arrange everything. More

by Bade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hallenbeck, Dan Ball
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Nov 17, 2022 -

Certified Benz & Beemer responded

Dear Bade: Thanks for taking the time to share your feedback with us. We are glad to hear that Jeff provided you with outstanding customer service but are disappointed that we did not meet that standard in the Service Department. We have shared your comments with the Service Director in an effort to improve our communication with our Service customers. We apologize for any inconvenience that it may have caused. We are grateful for your business and look forward to providing you with our normal 5 Star customer service on your next visit.

November 12, 2022

Excellent dealer. They give 2 free oil changes, 3 year warranty, plus a nice inspection video at the end. A+++ More

by Jongmayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ball
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Nov 13, 2022 -

Certified Benz & Beemer responded

Dear Jongmayer: We really appreciate you taking the time to share your positive feedback with us. Thanks for your kind words and support. Please let us know when we can ever assist you again.

October 31, 2022

You had the car for 3 days because the wrong part was ordered. Tyrel was very helpful! More

by bmsimpson1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyrel
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Nov 02, 2022 -

Certified Benz & Beemer responded

Dear bmsimpson1964: Thanks for taking the time to share your feedback with us. We appreciate your patience and are glad that Tyrel was so helpful with the process. We are grateful for your business and look forward to helping you again in the future.

October 27, 2022

False advertisement in warranty specifications. Customer Service is non existent. Not enough loaner cars to meet customers needs. Would not recommend to others! More

by gebhartk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sara Al Taay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyrell , Dino De Luca
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Nov 16, 2022 -

Certified Benz & Beemer responded

Dear Mr. Gebhart: We were very sorry to read your review. Subsequent to doing so, our General Manager, Dino DeLuca, reached out to you to clarify that any repairs to your clutch is generally not a covered component in any extended service contract as well as new car warranties. Mr. DeLuca discussed that it is possible that there must have been a misunderstanding that you thought a clutch would be a covered component in your service contract. In light of the possible misunderstanding, Mr. DeLuca offered you a discount to help with the cost of the clutch repair. Mr. DeLuca understood that you found that offer to be acceptable. We do apologize for the lack of a loaner vehicle being available during your most recent visit to our Service Department. Although we maintain a large number of loaners, there are times when all of them are in use. Sincerely, Jack Schneider, Owner

October 21, 2022

Tyrel was our Service Center coordinator and was outstanding in keeping us updated and helping keep the service be prompt. More

by jrgmb11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyrel
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Oct 23, 2022 -

Certified Benz & Beemer responded

Dear jrgmb11: We are so glad that Tyrel was so friendly and helpful with your recent visit to our Service Department. We are grateful for your business and look forward to being there for you in the future.

October 07, 2022

Everything was great: easy to make appointment, high quality of service, great communication, reasonable price. More

by Jajphx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
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Oct 16, 2022 -

Certified Benz & Beemer responded

Dear Jajphx: Thanks so much for your kind words about our Service Department. We are glad that we could assist you and look forward to providing you with another 5 Star experience on your next visit.

October 01, 2022

By far, the friendliest dealer I've been to. Everyone at CBB are very helpful and courteous. Thank you again Andy, for reaching out and helping with the purchase of a 2016 Land Rover Range Rover More

by Frankieg2200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Manahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Jaime
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Wade
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Oct 16, 2022 -

Certified Benz & Beemer responded

Dear Frankieg2200: You are very welcome and thank you for sharing about your Land Rover purchase. We are glad that Andy and the entire CBB staff were so friendly and helpful during the process. Thanks for choosing CBB and we look forward to the pleasure of working with you again.

September 30, 2022

Service department is professional and detailed. The video walkthrough of the vehicles multi point inspection was very helpful! More

by Griffinhall1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Report | Print
Oct 16, 2022 -

Certified Benz & Beemer responded

Dear Griffinhall1: We really appreciate your 5 Star review for our Service Department. Many of our customers appreciate the video walk-through as you did. Thanks so much for your kind words and support. Please let us know when we can ever assist you again in the future.

September 08, 2022

CBB is the only dealership I prefer to go to for all my car needs and purchases. The staff there are genuine and always make the experience great! Brian specifically in the Service Depart has always gone a More

by lizabethmayy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Al Taay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Sullivan, Rich Roberts
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Sep 09, 2022 -

Certified Benz & Beemer responded

Dear lizabethmayy: We cannot thank you enough for sharing your experiences with our customers! We are glad that Bryan in Service as well as our Sales team have regularly provided you with 5 Star customer service. Thanks so much for your continued patronage and we look forward to being there to assist you with all your automotive needs.

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