Certified Benz & Beemer - Service Center

Service on my car Tyson Muse was my Service Manager that provided excellent customer service. I waited a bit, which I had expected to do this, but then Tyson realized Tyson Muse was my Service Manager that provided excellent customer service. I waited a bit, which I had expected to do this, but then Tyson realized it was going to take a bit longer to service my car, as they detected more then what I was anticipating. He quickly had a rental car for me to use to get back to work, and although it took a few days, my car had the service it needed and the rental car was a breeze. More

Service on my 2008 BMW X5 was handled quickly, efficiently. The service manager, Tyson, was readily able to diagnose the problem, and, not only did he complete the estimated work in the timeframe quoted, but he The service manager, Tyson, was readily able to diagnose the problem, and, not only did he complete the estimated work in the timeframe quoted, but he also was able to troubleshoot a problem I did not know existed and was able to rectify that one as well. A superior experience with a well-reputed organization. I highly recommend this company to anyone searching for a hi=end automobile and experience. More

Above and beyond I was visiting from out of town when the rear window of my BMW X5 had an unfortunate encounter with a gas pipe in the hotel parking garage. Bryan Sull I was visiting from out of town when the rear window of my BMW X5 had an unfortunate encounter with a gas pipe in the hotel parking garage. Bryan Sullivan in the service department allowed me to bring my vehicle straight in, despite the fact that the dealer simply contracts out the glass service. He not only kept my car secure until I could contact my insurance company, but he located a glass company which could get the glass installed while I was in town. He kept in touch with me throughout the process and notified me when the car was ready for pickup. Bryan went way above and beyond to help make a frustrating situation as pleasant and painless as possible, and made me so very grateful to be a new BMW owner. I knew BMW service was outstanding; however, I was amazed at the care and attention I received at Certified Benz and Beemer of Scottsdale, and Bryan in particular, for a service provided by an outside company, through an insurance claim, for a non-local. I highly recommend giving them your business. More

No problems at all! I took my car in for a touch up and asked Tyson to check a few things for me if he had time. Not only did he look into it but he fixed it really quick I took my car in for a touch up and asked Tyson to check a few things for me if he had time. Not only did he look into it but he fixed it really quickly. Great customer service. More

Outstanding Cust. Service by Service Writer Bryan Sullivan From the moment I met with Service Writer Bryan Sullivan on Thursday until the time I picked up my vehicle earlier this evening, Bryan provided outsta From the moment I met with Service Writer Bryan Sullivan on Thursday until the time I picked up my vehicle earlier this evening, Bryan provided outstanding customer service. For anyone who brings their vehicle to Certified Benz & Beemer for service/repair, I would highly recommend you deal with Bryan. By far this was the best experience I have ever had with a car dealer needed I needed repair to my vehicle. More

Wonderful Service Alex was great to work with. He didn't rush me into making a decision. He kept on showing me cars to make sure I was buying what I wanted. I kept goi Alex was great to work with. He didn't rush me into making a decision. He kept on showing me cars to make sure I was buying what I wanted. I kept going back to see the same cars over and over and he encouraged it. The next day he was ready for my to test drive several cars. By far is the best customer service at a dealership I have ever had. As a matter of fact two different Mercedes dealerships in Denver would not give me the time of the day. At that point I figured Arizona would be a good choice to buy a car. Thank you Alex. More

Love my car! I recently had the pleasure of working with James Valentine. He helped me find a white 2011 Mercedes Benz E350. Mine had been totaled in the AT FAUL I recently had the pleasure of working with James Valentine. He helped me find a white 2011 Mercedes Benz E350. Mine had been totaled in the AT FAULT state of Nevada (I was a No FAULT California resident for nearly 30 years), and it had belonged to my mother who passed away in 2012. James was very professional, dligent and told me exactly what I needed to do. I received a great price, had the car shipped to avoid paying "too much" sales tax (in 2 states), and the car arrived safely on Christmas Day! I really love the new car, and would do a deal with James again in the future. More

professional,courteous service Our routine oil change & vehicle inspection was handled in a timely manner on a busy day when the service staff was short-handed. Isaac arranged trans Our routine oil change & vehicle inspection was handled in a timely manner on a busy day when the service staff was short-handed. Isaac arranged transportation for my wife and me to a nearby shopping center where we passed the time. Maxwell, our driver, was very courteous When we returned we were told the car was in excellent condition and no additional work was required. The car was cleaner than when we arrived (not spotless but OK) and we left very satisfied with the experience. More

Finally satisfied Thank you to Isaac Moya and Tony Lombardo. I purchased a used car with several hidden defects, which were finally fixed within the warranty period. Thank you to Isaac Moya and Tony Lombardo. I purchased a used car with several hidden defects, which were finally fixed within the warranty period. We have had some though moments, but the overall experience has been good. This dealership has backed their committment and warranty, and, at the end of the day, got my customer satisfaction. More

Unbelievable Service & Best Bar None This company went above and beyond to help me with repairs and a very nice loaner car. The service a person receives at this dealership is like no ot This company went above and beyond to help me with repairs and a very nice loaner car. The service a person receives at this dealership is like no other in the world. Everyone is kind; they help you understand and take the worry out of everything. No one is pushy or rude, which is a big plus when going to a dealership!! The entire work force there is very professional, very courteous, and will go to great lengths to satisfy any needs you may have. I write this review with great pleasure and honor. I would HIGHLY recommend this company for all of your purchase/service needs. You will never be disappointed. More