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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,617 Reviews

1,617 Reviews of Certified Benz & Beemer - Service Center

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October 04, 2017

Service 5* As Usual Brought my vehicle into CBB for oil change and annual maintence. Service rep by the name of Brian helped me out with the many questions & concerns I h More

by CLS550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Oct 05, 2017 -

Certified Benz & Beemer responded

Dear CLS550: Thanks for being such a loyal customer with both Sales and Service. We are very proud to receive your 5 Star Review as well as your high recommendations. Thanks for the positive feedback on Brian in the Service Department. CBB greatly appreciates your business and looks forward to being there for you in the future.

October 04, 2017

Fantastic service department I have a private mechanic shop that I love and trust a great deal - they performed all the service on my first Mercedes. After upgrading to a newer mo More

by dbucher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Oct 05, 2017 -

Certified Benz & Beemer responded

Dear dbucher: What a fantastic review! CBB is so pleased to hear that our Service Department has continued to earn your faith and trust. We do strive to provide our customers with outstanding service and your great feedback reaffirms our efforts. Please do not hesitate to let us know if there is anything else we can do for you.

October 03, 2017

Exceptional Customer Service My experience with service department at Certified Benez and Beemer is always excellent!! Love when I come in to see Brian Sullivan and Charles Glass More

by Jgt92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Manahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Sullivan
Oct 05, 2017 -

Certified Benz & Beemer responded

Dear jgt92: We really appreciate that you took the time to share with our customers about the exceptional customer service you received from Brian and Charles in the CBB Service Department. We will be sure to share your positive feedback with them. Thanks so much for your continued business and look forward to being there for you.

October 03, 2017

Phenomenal Experience Always a pleasurable experience working with Brian Sullivan and Charles Glass at ceterified Benz and Beemer.They always make me feel like a part of th More

by Esther Garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Manahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Val Atwood, Bryan Sullivan
Oct 03, 2017 -

Certified Benz & Beemer responded

Esther: Thanks you so much for your business as well as your wonderful review! It is always great to hear from our customers who tell us that their experience at CBB was phenomenal, whether dealing with our Sales or our Service Department. We appreciate the positive feedback on the work of Brian and Charles. Please keep sharing your CBB satisfaction with others and let us know when CBB can be of help to you in the future.

September 30, 2017

Always a great experience! Took my BMW in for an oil service and to follow up on some concerns that I had regarding a possible coolant leak. Michael Miller and his team were a More

by Idbking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Oct 01, 2017 -

Certified Benz & Beemer responded

Dear ldbking; You are quite welcome! At CBB, we strive to provide our customers with exemplary service and we're glad that you appreciated that from Michael Miller and his team in the CBB Service Department. Please let us know when CBB can be of assistance to you again.

September 30, 2017

5 star review Excellent customer oriented service! Mike Miller and the team at CBB did a great job servicing my GL450 at a good price. I can definitely recommend CB More

by TH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Oct 01, 2017 -

Certified Benz & Beemer responded

Dear TH: Thanks for taking the time to share your compliments on the excellent customer service provided by Mike Miller and the team at CBB in servicing your vehicle at a good price. We appreciate your recommendations of CBB to others and look forward to helping them, and you again, in the future.

September 29, 2017

Always pleasant to deal with. I always get great service and a great attitude from Bryan. Goes out of his way to help me and explains what was done to my car. More

by kingpin2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Oct 01, 2017 -

Certified Benz & Beemer responded

Dear kingpin: Thanks for taking the time to share your compliments on Bryan's friendly and helpful customer service in CBB's Service Department. Please let us know if there is anything that we can help you with in the future.

September 29, 2017

Great experience I called and was able to make an appointment 2 days later for routine service. My car was ready when promised and they have a very pleasant waiting a More

by Dee
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Oct 01, 2017 -

Certified Benz & Beemer responded

Dee: Thanks so much for taking the time to let us know about your great experience with CBB's Service Department. It is important to us to have the cars that are serviced ready as promised. We appreciate your business and look forward to the opportunity to assist you again.

September 19, 2017

Thanks to my service advisor Michael Miller for his service My Mercedes was due for its 50K mile service and my service advisor Michael Miller took care of all my needs while the tech team worked on my vehicle. More

by William Dudley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Sep 23, 2017 -

Certified Benz & Beemer responded

Dear William: Thanks so much for taking the time to write such a beautiful review! We are always delighted to hear from our happy customers, whether with sales or with service (although you are with both!). We appreciate that you shared with our customers and us about the outstanding customer care that Michael provided for you with your recent visit to the CBB Service Department. CBB appreciates your business and looks forward to the next opportunity to deliver the same level of service for you in the future.

September 17, 2017

Thank you Brian! My service experience was great as always. I received prompt, friendly, and efficient service. Exactly the way it ought to be. See you next time. More

by Slappin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Sep 21, 2017 -

Certified Benz & Beemer responded

Dear Slappin: Thanks so much for taking the time to share with our customers about the prompt, friendly customer service you received from Brian and the rest of the CBB Service Department. We look forward to seeing you the next time too and will strive to continue to deliver top-notch service for you.

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