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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,583 Reviews

1,583 Reviews of Certified Benz & Beemer - Service Center

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August 01, 2017

Best man! Brian Sullivan! Best service guy in town, I see him more as a friend than an employee. Always on point and takes GREAT care of me. He is one of the bi More

by Baha Senel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Aug 07, 2017 -

Certified Benz & Beemer responded

Dear Baha Senel: We really appreciate that you took the time to share your feedback with us and let us know that Brian Sullivan delivers outstanding customer service in the Service Department. We will be sure to share your compliments with him. Please let us know if CBB can asissit you with anything in the future.

August 01, 2017

S-class Maintenance I've been going to this Dealership since 2013 to get my BMW serviced and now my Mercedes S-class. Had a/c problems and didn't have much time on my han More

by Lorinser Bobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Muse, Mike Miller
Aug 07, 2017 -

Certified Benz & Beemer responded

Dear Bobby: We really want to thank you for taking the time to write this awesome review and for being such a loyal customer of Certified Benz & Beemer. We appreciate your recognition of our friendly staff, clean showroom/waiting room and speedy service. CBB is really grateful for your business and looks forward to being there for you in the future.

July 31, 2017

Will be visiting again!! Recently stopped by to have the oil changed on my BMW. Briefly spoke with Roland as I was waiting, and he provided me some wonderful information for m More

by Sydni135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roland Heidenhofer
Aug 07, 2017 -

Certified Benz & Beemer responded

Dear Sydni35: We really appreciate that you took the time to share with our customers about the wonderful experience you had working with Roland and the possible purchase of a new vehicle. CBB looks forward to the opportunity to assist you when you are ready to purchase.

July 28, 2017

Service after the sale The experience I had when purchasing a vehicle was very good. However, I have found that service after the sale is a real indicator of how good a deal More

by GDP123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Grubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Val Atwood
Aug 07, 2017 -

Certified Benz & Beemer responded

Dear GDP123: We really appreciate that you have taken the time to share with our customers (and us) how well you were treated by CBB during, and especially AFTER, you purchased your vehicle. We are so happy to hear that you were extremely pleased with your experience and that you wholeheartedly recommend CBB. We look forward to the opportunity to be able to provide you the same exceptional service again in the future.

July 26, 2017

Excellent Service and Repair This is the best service shop anywhere. Easy to schedule. High quality. Loaner car service. Car comes back clean. Staff are fantastic and communi More

by CW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val Atwood, Mike Miller
Jul 26, 2017 -

Certified Benz & Beemer responded

Dear CW: Thanks so much for the FIVE STAR review! It's great to hear from our customers how much they appreciate our Service Department! We are delighted to hear that you believe CBB's Service Department is the best shop anywhere. We will be sure to share your feedback with them. Please let us know when we can be of assistance to you again in the future.

July 20, 2017

Excellent Service I love working with Michael Miller. He's always very professional and has excellent communication skills. He realizes that my time is very valuable an More

by tland16
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jul 23, 2017 -

Certified Benz & Beemer responded

Dear tland16: We really appreciate your FIVE STAR Review! Thanks for letting us know what an excellent job Michael Miller did in assisting you in the Service Department. We look forward to seeing you again.

July 19, 2017

Excellant sale and service. They treat you like family. Wonderful service today. Michael my Service Tech took good care of my needs. Very friendly and helpful. Explained the process and work to be done for More

by paul1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jul 20, 2017 -

Certified Benz & Beemer responded

Dear Paul1957: Thanks for sharing with our customers what excellent service you received from Michael and the Service Department. At CBB, we do try to treat our customers as part of the family and are happy to hear that you feel that way too. Please do not hesitate to reach out to us if you need anything.

July 13, 2017

Service Awesome experience. Mike is amazing. Took less time than originally estimated. Made sure that U was fine waiting the entire time. Defiantly will be ba More

by ecurry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jul 13, 2017 -

Certified Benz & Beemer responded

Dear ecurry: You are very welcome and we really love your FIVE STAR Review! Thanks for letting us know what an amazing job that Mike Miller did assisting you in the Service Department. We look forward to helping you again.

July 12, 2017

Extraordinarily Responsive Mike is about the most responsive service advisor I have dealt with at any dealership. He was one of the reasons I recommended CBB to a friend of min More

by kmgshelby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jul 13, 2017 -

Certified Benz & Beemer responded

Dear kmgshelby: We are delighted to hear that Mike Miller has been so extraordinarily responsive in the Service Department. We also want to thank you so much for recommending CBB to your friend. CBB really appreciates the recommendations and referrals from our happy customers! Please let us know when CBB can be of assistance to you again in the future.

July 08, 2017

Vehicle detail We came in for our annual detail. My service manager, Mike Miller greeted as we pulled in and opened my door. He had my detail all scheduled for me More

by S550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Jul 09, 2017 -

Certified Benz & Beemer responded

Dear S. Hatcher: We really appreciate that you took the time to let our customers know about the excellent level of service you received working with Mike Miller in the Service Department. Please do not hesitate to reach out to us if you need anything in the future.

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