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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,584 Reviews

1,584 Reviews of Certified Benz & Beemer - Service Center

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December 03, 2017

As always thurough and great service by Michael Michael Miller is exceptional. He remembers our name and had all paperwork ready To go. He said our car would be ready at noon and it was. Love this More

by Donnas Benz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Dec 04, 2017 -

Certified Benz & Beemer responded

Dear Donna: Thanks so much for the FIVE STAR review! We are so happy that Michael Miller in the CBB Service Department has been so responsive to your needs. Please let us know when CBB can be of assistance to you in the future.

December 01, 2017

Best Service Advisor Mike is extremely responsive to all my service needs. He is always two steps ahead of me. He is an outstanding service advisor! No issues is too big More

by down2earth72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Dec 04, 2017 -

Certified Benz & Beemer responded

Dear down2earth72: Thanks so much for sharing your compliments on Mike's outstanding customer service. We will be sure to share your kudos with him. CBB appreciates your support and look forward to the next time that we can help you.

November 27, 2017

Great service !! Mike was great as always. He is very friendly, helpful, and professional. I always feel like he has my back. I will continue to bring my car for servi More

by Pinkjin467
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Dec 01, 2017 -

Certified Benz & Beemer responded

Dear Pinkjin467: We always love hearing from our repeat customers. Thanks for sharing your compliments on Mike's great customer service in CBB's Service Department. We look forward to your continued faith and trust in Mike and CBB for your future car service needs. Please also keep CBB in mind when you are in the market for your next vehicle.

November 25, 2017

Great service Mike did a great job this is the only place I will take my Lexus. Always take great care of me and my cars thank you More

by Marisac11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Nov 27, 2017 -

Certified Benz & Beemer responded

Dear Marisac11: We really appreciate your FIVE STAR review! We are glad to hear that the CBB Service Department is the place you choose to continually take your Lexus for service. We will be sure to share your kudos to Mike on his customer service. We appreciate your support and look forward to helping you again.

November 22, 2017

Wonderful Service The most wonderful service I have ever received. It's been a very long time.since I've received such personalized service. Quick, courteous, and fa More

by THOMAS KORNOV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Nov 25, 2017 -

Certified Benz & Beemer responded

Dear Thomas: Thanks so much for the Five Star review! We are thrilled to read that you received such wonderful customer service working with Mike Miller and the CBB Service Department. We look forward to the next time that CBB can be of assistance to you.

November 22, 2017

Above and Beyond I appreciate Tyson and Jack going above and beyond when I had difficulties with my check engine light on. I am very happy that they made things righ More

by AZBMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyson Muse
Nov 25, 2017 -

Certified Benz & Beemer responded

Dear AZBMW; We really appreciate that you allowed us the opportunity to fix the issue with the check engine light and that things are working as they should. We are glad that you like the car detail. Thank you so much for your business and your generous review. We hope to have the pleasure of assisting you again in the future.

November 20, 2017

Rude customer service Mike, my service person, was fine. However, when he left to run my credit card and I was reviewing my bill, another service person walked by and rud More

by jimr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not absolutely sure of employees name who was so rude
Jan 05, 2018 -

Certified Benz & Beemer responded

Dear jimr: Thanks for taking the time to share your experience with us. While we are happy to hear that Mike Miller was fine, I was very concerned to hear that your experience with the one service person was certainly not on par with our standards. We train our staff to provide friendly, courteous and helpful customer service and the actions of that service person were not how we do business. Your review has been documented and shared with the Service Department. We would very much appreciate the opportunity to regain your confidence in the future. Thank you. Jack Schneider, Owner

November 15, 2017

Great fast service! Thank you for handling my battery change quickly as promised. I will always come back to CBB for any service for my GL 450. Thanks! More

by Champ1on1$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Nov 22, 2017 -

Certified Benz & Beemer responded

Dear Champ1on1$: We are so happy to hear that you continue to appreciate the great fast service that you receive from Mike Miller and the CBB Service Department. We are grateful for your business and hope to have the pleasure of seeing you again in the future.

November 12, 2017

Detail I had Michael take care of my detail and did an amazing job working around my schedule. He even took care of replacing my key battery!! Definitely wil More

by Ayahpapaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Nov 15, 2017 -

Certified Benz & Beemer responded

Dear Ayahpapaya: Thanks for the compliments regarding Michael's customer service. We will be sure to share them with Michael. CBB looks forward to being there for your future car service and details in the future.

November 11, 2017

Great Experience With Mike. He was friendly and made me feel taken care of and that I could trust the work would be done as requested though the warranty More

by RLee
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Miller
Nov 12, 2017 -

Certified Benz & Beemer responded

Dear RLee: Thanks so much for the Five Star review! It's great to hear that Mike helped you enjoy a great experience. Please do not hesitate to let us know when CBB can be of assistance to you again.

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