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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,564 Reviews

1,564 Reviews of Certified Benz & Beemer - Service Center

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August 18, 2023

Everyone is so friendly, and so sufficient. My first time in, and I will be back! Thank You! More

by meggknowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Ball
Aug 20, 2023 -

Certified Benz & Beemer responded

Dear meggknowles: You are very welcome and thanks so much for sharing your 5 Star review regarding our Service Department. It is our pleasure to assist you and we look forward to the next opportunity to provide you with outstanding customer service.

August 17, 2023

My service technician is truly amazing his honesty is truly appreciated. I am incredibly thankful for his service at Benz and Beemer. More

by KarenT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ball
Aug 18, 2023 -

Certified Benz & Beemer responded

Dear KarenT: You are very welcome and thanks for sharing how well Dan and the CBB Service team treated you. We really appreciate your kind words and support. Please let us know when we can ever assist you again in the future.

August 02, 2023

The dealership and management are good but it’s the people that work here that are incompetent and don’t really care about the customers. More

by I AM BALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ball
Aug 07, 2023 -

Certified Benz & Beemer responded

Dear I AM BALA: Thanks so much for the kind words regarding Certified Benz & Beemer as well as management. Your comment regarding our employees is obviously of concern and I welcome the opportunity to hear more about your experience. Please contact me at the dealership so I can see what I can do to assist you and make things right. Sincerely, Dino DeLuca, General Manager

July 16, 2023

The inspection video was awesome! ! The service was quick and my service advisor is great!! The facility are clean and smell nice.. I waited at the lobby waiting area. Drinks & cookies More

by Ms. Remy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Schaefer
Jul 16, 2023 -

Certified Benz & Beemer responded

Dear Ms. Remy: We are delighted that you appreciated your visit to our Service Department and, in particular, the inspection video that you were provided. It's nice that you liked our waiting area (and delicious cookies). Thanks so much for choosing CBB and we look forward to being there for you in the future.

July 14, 2023

I brought my car in for routine service and a full detail and it looks brand new. It was going to take all day so I had the driver take me to the mall. Rich was my service advisor and was such a sweetheart. More

by walshjam18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Jul 16, 2023 -

Certified Benz & Beemer responded

Dear walshjam18: We are delighted that you had such a good experience with Rich and our Service Department. It's great that you appreciated our concierge service as well. We are grateful for your business and look forward to being there for you in the future.

July 12, 2023

I am impressed with this dealership because every time I go there I am treated with courtesy. I originally was doing business with Alexander Smith. He was not at work today and Tim Smith treated me as if I More

by kaucharles808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Smith
Jul 12, 2023 -

Certified Benz & Beemer responded

Dear kaucharles808: We really appreciate you taking the time to share your positive feedback with us. It's nice to hear that Tim was so helpful with you when Alexander wasn't available. Thanks for the choosing CBB and the 5 Star rating. We hope to have the pleasure of working with you again.

July 12, 2023

Great service and I like the new features putting camera for inspection of my vehicle. Always great job!! More

by Ms. Remy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Schafer
Jul 13, 2023 -

Certified Benz & Beemer responded

Dear Ms. Remy: Thanks so much for sharing your feedback with us. We are glad that you appreciated the video of your vehicle inspection. We are grateful for your support and look forward to being there for you in the future.

July 02, 2023

Always professional and great service. Highly recommend !! Have been fringing my GL450 in for years. Dan and Tyrel are always on top of what’s going on with my car. More

by Kristen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ball, Tyrel Russell
Jul 03, 2023 -

Certified Benz & Beemer responded

Dear Kristen: We love hearing from our repeat customers! Thanks for letting our customers know about the excellent customer service that you have received from our Service Department. We look forward to being there for you in the future.

June 28, 2023

Horrible experience. Con artists and time wasters. I’m a busy professional and took the time to drive 45 minutes to their dealership after sending multiple pictures and v More

by Eric
Recommend Dealer
No
Employees Worked With
Adam Pals
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Escalante
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Certified Benz & Beemer responded

Dear Eric: We are very disappointed (but unfortunately not surprised) to read your review. Rest assured, Certified Benz & Beemer is not in the business of wasting the time of our customers. While you did send photos of your vehicle prior to coming to our dealership, it is CBB's policy that it will not make a firm offer on the value of a trade-in without a physical inspection of the vehicle, regardless of whether there is an offer from another dealership. When we did have a chance to inspect the vehicle, we noted that the had been paint work done to the front of the vehicle. The inspection also revealed that the vehicle needed rear brakes and a battery. Taking into account these expenses, a trade-in offer was lowered than you expected. When we tried to explain the basis for the lower offer, you asked for your keys and left. We understand that you were not happy with your interaction with our Sales Manager and have shared your comments with our Management Team in an effort to improve our communication with our customers. That said, both our General Sales Manager and General Manager each attempted to reach out to you to get more information regarding the paint issue in an effort to see if we could work something out. However, you were not interested in communicating with us and preferred to post negative reviews on social media. I personally welcome the opportunity to speak with you about your experience to see if there is anything that I can personally do to assist you. Sincerely, Jack Schneider, Owner

May 15, 2023

Great service; kept you updated on status of your vehicle. Friendly and explained all services needing to be completed. More

by EL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ball
May 15, 2023 -

EL responded

👍

May 15, 2023 -

Certified Benz & Beemer responded

Dear EL: We couldn't be more pleased to hear how well your were treated by Dan and our Service Department. Thanks so much for choosing CBB and we look forward to being there for you in the future, whether in Service or when you are in the market for your next vehicle.

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