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Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,614 Reviews

1,614 Reviews of Certified Benz & Beemer - Service Center

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August 02, 2024

Superb customer service and attention to detail. Bryan took the time to explain the process. He also went the extra mile with our extended warranty company to get the best support possible. More

by fp1626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Aug 02, 2024 -

Certified Benz & Beemer responded

Dear fp1626: We love hearing how well Bryan took great care of you in our Service Department! We really appreciate your kind words and support. Please let us know when we can ever assist you again in the future.

August 02, 2024

Big help! Thanks for the assistance! Pleasure to work with and talk to. Thanks again! More

by Spurdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Certified Benz & Beemer responded

Dear Spurdy: You are very welcome and thank you for your 5 Star review! We are glad that Tuan was so friendly and helpful. We are grateful for the opportunity to serve you and look forward to being there for you in the future.

July 31, 2024

Had great service during my last appointment even though they were unable to find the issue they did a thorough inspection. More

by spurs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Jul 31, 2024 -

Certified Benz & Beemer responded

Dear spurs1: We really appreciate your 5 Star review! We are sorry we could not locate that issue on your vehicle but hope that you were able to do so elsewhere. Thanks for giving CBB the opportunity to serve you and we look forward to assisting you again.

July 30, 2024

Awesome experience with Marcus! Oil change, new tires and detail all excellent! Thank you Marcus. More

by joni
Recommend Dealer
Yes
Employees Worked With
Travis Woodyard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Ede
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Sullivan
Jul 30, 2024 -

Certified Benz & Beemer responded

Dear Joni: Thanks for your 5 Star review! We are glad that Marcus helped you have an awesome experience with Marcus and our Service Department. We are grateful for your business and look forward to being there for you in the future.

July 28, 2024

Marcus Andrew's is honest and upfront with expenses. He communicates efficiently and professionally. I will always work with him in the future More

by vep1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Andrew's
Jul 29, 2024 -

Certified Benz & Beemer responded

Dear vep1210: Thanks for sharing your compliments of Marcus' excellent customer service. We are grateful for your kind words and support. Please let us know when we can ever assist you again in the future.

July 25, 2024

Had to bring the whip in after mah whife took her down to Ol Mexico for some fun in the sun. Check engine light came on. The Federales backed down when she told them she was headed to see Bryan Sullivan at C More

by Danbryanharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Jul 25, 2024 -

Certified Benz & Beemer responded

Dear Danbryanharris: We must say that we love your 5 Star review! We knew Bryan's reputation was outstanding but we had no idea of its reach! It's great to hear that Bryan and the Service Department took good care of your Land Rover. Thanks so much for your kind words and support. Please let us know when we can have the pleasure of serving you again.

July 25, 2024

Bryan was always quick to respond and let me know exactly what was going on with my car. Won’t take my car anywhere else! More

by czint123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Woodyard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Ede
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor, Bryan Sullivan
Jul 25, 2024 -

Certified Benz & Beemer responded

Dear czint123: We strive to provide each of our customers with outstanding service and are glad that you appreciated that from Bryan in our Service Department. We are grateful for your business and excited that you will be returning again in the future.

July 24, 2024

Brian is AWESOME! !! He’s incredibly easy to work with, very communicative, and goes the extra mile to ensure All issues are addressed and handled appropriately before More

by mneely65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Jul 25, 2024 -

Certified Benz & Beemer responded

Dear mneely65: We agree that Bryan does an outstanding job working with our customers in Service! We are grateful that you took the time to let everyone know who easy he was to work with. We are grateful for your support and look forward to being there to assist with all of your future automotive needs.

July 19, 2024

The sales representative was very helpful and the sale process was fairly easy. My only concern is to be aware of the vehicle certification check points. My vehicle rear brakes were at the borderline of r More

by gguillen01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino De Luca
Jul 21, 2024 -

Certified Benz & Beemer responded

Dear gguillen01: We are glad to hear that the sales process was pretty easy on your BMW purchase. Thanks for sharing your concern as well. Our safety inspection of your vehicle showed 5mm on the brakes at the time of inspection. As part of our fully transparent process, CBB does make its vehicle inspection report available to its customers if they wish. In any event, we understand that you replaced the brakes after 2k miles and, as a matter of courtesy, CBB did provide you with a more than 50% discount on the brake repair. We are grateful for your support and look forward to being there to assist you with all of your future automotive needs. Sincerely, Dino DeLuca, General Manager

Jul 21, 2024 -

gguillen01 responded

Hopefully the new brake pads will last longer :-). I appreciate working with your team and the 50% discount. I take extreme pride & care of my vehicles. I look forward to your professional services if and when required. Thank you Gil

July 14, 2024

Great and timely communication about what was wrong with my car and options to have it fixed. More

by Brenten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Jul 18, 2024 -

Certified Benz & Beemer responded

Dear Brenten: Thanks for sharing your positive feedback regarding our Service Department. We really appreciate your business as well as your 5 Star rating too. Please let us know when we can ever assist you again in the future.

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