Certified Benz & Beemer

Our initial dealings with this dealership was quite impressive but the honeymoon quickly passed. I have, for several months, tried to receive documentation and a second remote for the navigational syst impressive but the honeymoon quickly passed. I have, for several months, tried to receive documentation and a second remote for the navigational system that we had installed in our Mercedes. The work was outsourced to a company that has a working relationship with this dealership. To date, we have never been supplied with the paperwork, any warranty information or the second remote we were assured would be provided. Also, we paid for but were never provided any documentation or warranty information on a special coating we had applied to our car to protect the paint (which we aren't sure was ever applied). Requests for information on having an additional safety feature added to our car have been ignored. Following up on a customer's requests is definitely not a priority, at least not for Mr. Chris Reyes and the service department, once the sale has been completed. What a shame! We will not purchase another vehicle from this dealership, nor will we recommend them to others, due to the lack of follow up, not to mention the unprofessional behavior that was displayed on one of our visits, where we waited for more than an hour for an appointment that had to be rescheduled until a later date, due to time constraints. We had to witness a screaming match amongst the employees/staff members in the middle of the showroom, which I assume was part of the problem. That and a lack of proper staff coverage, due to a meeting that was taking place when we arrived for our appointment, for which we drove from Sun City, Arizona to Scottsdale (approximately 74 miles round trip). We had to make TWO round trips just for an oil change that we had prepaid for, even though they referred to it as a FREE oil change. It wad included in additional monies paid for certain services. Incidentally, we have owned our Mercedes for exactly 1 year this month. I have no desire to call this dealership ever again and will be requesting, via e-mail, a copy of any and all documentation relating to the service records of our car. I will also be filing a complaint with various consumer complaints boards, as well as the BBB. More

A couple of weeks ago I was in desperate need of a car so I went on a search. Everywhere I went either turned me down or had to high of a car note. I finally ended up at Certified with Danny and Trevor, and I went on a search. Everywhere I went either turned me down or had to high of a car note. I finally ended up at Certified with Danny and Trevor, and with their hard work and dedication I finally got my new vehicle. I'm in love with it. Thank you Danny and Trevor!!!! :-) More

Paige was very friendly, enthusiastic, and helpful. She was intent on my buying experience being positive. Tracy was thorough, friendly, and efficient. The entire process was fairly quick and painless. was intent on my buying experience being positive. Tracy was thorough, friendly, and efficient. The entire process was fairly quick and painless. The only negative remarks are that they did not fill the gas tank, the car was not completely clean, and I was not given the owner's manual (Paige said that she would order one). Also, there was an issue with the battery, which they replaced. More

Solid car buying experience. No pressure, fair prices, and realistic trade value. They did not waste my time feeling like I had to say no and go home dealing with much back and forth in order to get a fa and realistic trade value. They did not waste my time feeling like I had to say no and go home dealing with much back and forth in order to get a fair price. Jeremy More

We were very pleased with the quick response to our We were very pleased with the quick response to our offer, the car was detailed before I picked it up, full tank, it was everything they said it We were very pleased with the quick response to our offer, the car was detailed before I picked it up, full tank, it was everything they said it was. We bought this 2011 Tahoe LTZ without seeing it, just pictures of it. I flew down and drove it away. Berrin and the Title clerk where very helpful when I picked my Tahoe up. Lee was great about staying in communication with us by phone and email through the offer/counter offer process as well as the final purchase,wiring the funds etc... We highly recommend this dealership and will do service with them again. More

James Valentine was extremely friendly from when we first met him. He listened to what we were looking for and showed us all the inventory on that particular vehicle. Then he showed us another one that we en met him. He listened to what we were looking for and showed us all the inventory on that particular vehicle. Then he showed us another one that we ended up liking even better. He has been helpful in all areas and we are very happy with our purchase. More

James has helped our family with several cars and we can't say enough positive things about him. He even came in on his day off at Christmas time to make sure we were taken care of. He is not your typic can't say enough positive things about him. He even came in on his day off at Christmas time to make sure we were taken care of. He is not your typical "car salesman". I feel like he is a very genuine person and wants to make sure you are taken care of. I would recommend him to any of my friends and family! More

Very happy with my experience. Worked with me on terms and the service department is amazing. Will definitely refer friends and come back for next car. and the service department is amazing. Will definitely refer friends and come back for next car. More

I was once told-there's no use looking for a Chevy if you're in the market for a Ford. But this is not how Paige Price operates. With calmness, clarity and an authentic smile working, she went about her you're in the market for a Ford. But this is not how Paige Price operates. With calmness, clarity and an authentic smile working, she went about her knowledge of automobiles and what the customer needs as if they were pieces of fine art or rare antiquarian books. Warmth radiated from her as she expertly assessed what I was in the market for and what would meet all my needs. Her warmth of character and directness would be the envy of many a car dealer. Her knowledge of high end automobiles was exquisite but did not stop there. It carried out to all vehicles in general. She is the rare saleswoman, passionate about her work while retaining a high respect for the truth. I cannot recommend her highly enough. More

Chris Nall was awesome! Just told him what we were looking for and he had it in stock, had us done and out the door so quick! Great experience, will go back and recommend others as well. looking for and he had it in stock, had us done and out the door so quick! Great experience, will go back and recommend others as well. More