Cerritos Acura

Worst customer service by far. Rude, aggressive, and they do not take lightly to push back on negotiations. I went in to purchase a new RL but their snobby attitudes swayed me to purchase fom a more consumer do not take lightly to push back on negotiations. I went in to purchase a new RL but their snobby attitudes swayed me to purchase fom a more consumer friendly dealer. Don't give them business. You can get a good deal anywhere else and be treated like its your money, not theirs, being spent. More

Tony is one of the best sales people I have ever worked with. He went above and beyond just to earn my business (which he did) . Not only do i love the car but i also reveived an unforgetable experience of with. He went above and beyond just to earn my business (which he did) . Not only do i love the car but i also reveived an unforgetable experience of great customer service. I would highly recommend Mr.Tony Pakeer to any body I know. He made my vehicle purchase easy, fast, and fun.! Thanks tony :) More

Sorry for the delay. Computer was down. Service was excellent. Mr. Newaz was able to answer all of our questions and concerns. He was helpful and overall very professional. He set up some of the vehi excellent. Mr. Newaz was able to answer all of our questions and concerns. He was helpful and overall very professional. He set up some of the vehicle features for me. And gave me a great interest rate. I am very happy with my vehicle!!! More

I think it is easy to harp on car dealers. For the most part their bad reputation is well deserved, but Cerritos Acura in my opinion is one of the few good car dealers out there. I had a great experience part their bad reputation is well deserved, but Cerritos Acura in my opinion is one of the few good car dealers out there. I had a great experience from the time I walked into the door. When it came to deciding what I wanted they were very patient and helpful, but never pushy. My experience with the finance department (which usually is the most painful part of buying a car) was very quick and painless. Even as I was walking out the door a happy girl with my brand new TSX the General Manager came over to introduce himself and make sure I had pleasant experience. To be honest I am not really one to write reviews, but when I went back to get my car serviced for the first time recently and had another great experience I thought I would spread the word. Buying a new car is never really fun until you're driving it off the lot, but Cerritos Acura made it a great experience. More

Dishonest salesman - would never, ever go back and will not recommend to anyone. The sales guy Victor called me at work to tell me to come down to the dealership before 7 pm because my car is available (m not recommend to anyone. The sales guy Victor called me at work to tell me to come down to the dealership before 7 pm because my car is available (my name was on a waiting list for a high demand vehicle at the time, paid $1,000 deposit by credit card to get on waiting list). Drove from downtown Los Angeles to Cerritos after work to get to the dealership. I got there at 6:50 pm but was told by another salesman someone got there before I did. Victor was already in his office negotiating with another party. Made me stood around to wait while he negotiates with the 'earlier' party. He promised me the car if I get there before 7 and now I am just being used to pressure the other buyer to buy the car, as the 'earlier' party looked at me several times while negotiating inside a room with glass windows/partitions - afraid that if they don't buy the car, someone else will. The 'earlier' party bought the car, of course, which means I rushed all the way there to be used as their little trick to make a sale, wasting my gas, my time to drive there AND stood around while they negotiate! He promised me a car if I got there before 7 pm, not a competition of who gets there first. If I knew I need to 'beat' another party to get there first, I would never even attempted to go there from Downtown LA during rush hour. I'd go to another dealership instead! I never directly dealt with a car salesman before and now I know what people meant when they say never to trust a car salesman. I would never, ever, go back to this dealership again to buy a car, nor recommend any of my friends to go...maybe my enemies. On second thoughts, not that either. More

The salesmen are unprofessional. They are The salesmen are unprofessional. They are condescending. They do not stick to their word. Even when I called ahead of time, they were not prepare The salesmen are unprofessional. They are condescending. They do not stick to their word. Even when I called ahead of time, they were not prepared when I arrived. They pass you through five different salesmen. Save your time and money. Go somewhere else. More

First off the expression. "They kill you with kindness!" Best massaging job you'll ever receive and then they stick it to you! Run from this dealership! Absolutely disgusting ! I bought a car for my son Best massaging job you'll ever receive and then they stick it to you! Run from this dealership! Absolutely disgusting ! I bought a car for my son there and they lied on his application to make him qualify, hit me with a price at least $3,500 over their Internet Pricing and lied about every aspect of the deal! And then charged my son 8.45% after putting 75% of the final price of the car as a down payment! Absolutely Disgusting! Whe I called the Sales Manager the next day to ask him "WHY HE STUCK IT TO US!" He said...I'd sell every car FULL PRICE IF I COULD AND NOT LOSE SLEEP OVER IT!!!!! Go to any Acura Dealership but this one and RUN!!!! The Sales Manager is a LIAR! More

I took my 99 Acura TL in to Cerritos Acura's service department to have some recall work done. At the same time, I had a tail light out and asked to have all four replaced. This was clearly stated on department to have some recall work done. At the same time, I had a tail light out and asked to have all four replaced. This was clearly stated on the work order instructions, and later showed up on the invoice aa having been done at $4.44 per bulb. About two weeks later, one of the lights went out. I went to my own mechanic for an oil change and ahd him look at it. The only bulb that had been replaces was the one that was out. All of the others were obviously original. I apid for parts that were not put on the car. Either the service department personnel doen't pay attention to work orders, or the people in the department are dishonest. If the allegedly "replaced" bulb had not gone out so soon, I would have never known. It makes me wonder how often this goes on at Cerritos Acura without being noticed. Buyer beware at Cerritos Acura!!! More

My experience with acura in torrance, I had to pay $500.00 for re-stocking fees. which I cancel the contract with in hours of purchase. Gary Guillen in the financial department. they're are well train $500.00 for re-stocking fees. which I cancel the contract with in hours of purchase. Gary Guillen in the financial department. they're are well trained to rip-off customers. They don't care at all for customers, I don't refer nobody even" my worst enemy to them". They lie and dishonest employees. More

* Horrible and unprofessional service * taken advantage * Horrible and unprofessional service * taken advantage of * filled out the same paper work several times over the course of a month * did not know * Horrible and unprofessional service * taken advantage of * filled out the same paper work several times over the course of a month * did not know product detail * does not honor promise(s) * YES, full of excuses * YES, once you pay you are ignored unless they have to contact you Acura TSX CERTIFIED sold off the lot with a broken piece on the axle that resulted with the tire being misplaced and alignment problem. What made it worst, tech implied I caused the damage even though I only had the car for two weeks and had called prior to the service appt. to let them know the trouble I was expriencing. Honestly, the hassle I went through I wish I never purchased from Cerritos Acura. More