Cerritos Acura

If you are looking for a pleasant experience, I highly recommend: Marcus Van Doren (Internet Manager). From the beginning, Marcus, was extremely helpful in quickly responding to my emails/phone inquirie recommend: Marcus Van Doren (Internet Manager). From the beginning, Marcus, was extremely helpful in quickly responding to my emails/phone inquiries, and helping to set up a smooth visit when I arrived. Marcus was helpful in answering my questions and negotiating a smooth and quick transaction. He is courteous and i'm definitely appreciative of his professionalism and friendly style. He spent extra time going over the vehicle features, and followed up a few days later to ask if I had any questions pertaining to the new vehicle. Overall: good experience, excellent customer service and a big thank you to: Marcus. Best Regards, Ana :) More

My wife decided on buying a RDX 2013. She hates shopping for cars so I took a day off and visited three dealers. Tustin, Costa Mesa and Cerritos. I first went to Tustin and felt the attention was dry. for cars so I took a day off and visited three dealers. Tustin, Costa Mesa and Cerritos. I first went to Tustin and felt the attention was dry. Here is the information and what we can do. Not impressed. Second I went to Cerritos and was very pleased. Arthur was pleasant, courteous and human. I hope you understand what I mean by human, I felt like I was talking with my best friend. He was honest and funny. I explained that I was shopping three dealers and will let him know. He did not try to strong arm me into making a decision. I next went to Costa Mesa and was tossed around between multiple guys which I hate. All three dealers were within a few dollars on the lease but the way I was treated at Cerritos got me coming back. On Sunday my wife and I visited and sealed the deal. I have spent the good part of 4-5 hours doing the paperwork but was out in under 2 hours. They also are delaying the delivery of the car since we will not need it till next month. The finance guy also said if any deals come down between now and when we take delivery we could take advantage of them More

I liked Marcus Van Doren's follow up and his personality shines right through to make one feel very comfortable. His expertise is second to none. He was very helpful in making our final decision to purcha shines right through to make one feel very comfortable. His expertise is second to none. He was very helpful in making our final decision to purchase the Acura MDX. I went over to Tustin Acura and was not impressed with their low brow attitude. I had owned an Acura Legend Coupe and I had a good experience with the Cerritos Acura repair department. That is why we wanted to purchase our new car at Cerritos Acura. More

Marcus was excellent. He was able to make my purchase experience a very simplistic, very efficient, and remarquably easy purchase He kept me well inform of all the activities going on throughout our vis experience a very simplistic, very efficient, and remarquably easy purchase He kept me well inform of all the activities going on throughout our visit. I have never felt this comfortable while buying a vehicle. I would recommend everyone looking for a new car to ask for Marcus at Cerritos Acura. More

They were very helpful and straightforward, made me feel very comfortable,they did everything possible to help us reach a deal that worked for us.The five our process didn't feel that long and it went smoot very comfortable,they did everything possible to help us reach a deal that worked for us.The five our process didn't feel that long and it went smoothly thank to their courteous professionalism. I would definitely recommend this dealership and sales associate GARY. More

Great buying experience at Cerritos Acura. Nader was great. Absolutely the best! No pressure and everything was straight. Negotiations were fair. We were happy with the deal that we got and had exce great. Absolutely the best! No pressure and everything was straight. Negotiations were fair. We were happy with the deal that we got and had excellent service. Highly recommend Nader. More

Very straight forward pricing compared to other dealer which tried to match Cerritos price. I still went with Cerritos Acura due to their upfront pricing. Tony was great. which tried to match Cerritos price. I still went with Cerritos Acura due to their upfront pricing. Tony was great. More

Very knowledgable about vehicle. Answered all questions and had excelent information to provide, helping to make decision about purchasing vehicle. Was very clear and concise when it came to price of vehi and had excelent information to provide, helping to make decision about purchasing vehicle. Was very clear and concise when it came to price of vehicle and helping to obtain financing to get vehicle. Did not feel pressured, felt purchase was overall very positive experience. More

I brought my TSX here each time I needed work / body work / routine check-ups. I trusted them completely and would defend them to the very end. This ALL changed when I brought my car in for routine service. / routine check-ups. I trusted them completely and would defend them to the very end. This ALL changed when I brought my car in for routine service. They were always friendly (unsure if cause I'm a girl or its genuine). I was told that my car needed a ton of work done even though I had it checked not six months earlier because of an accident. I made clear after the accident to fully check everything out. After hearing that I needed a ton of work done I was shocked. I told I would think about it because its a lot and I'm a full time student. As I was waiting for my car, an employee was moving another car (a TSX) into a parking spot (where they usually park the cars for pick-up by owners). This employee had no idea how to drive a stick and went through the parking and ending up stalling the in the middle of lot. He then tried 3 times to get it in reverse, was unsuccessful every time. The fourth time he did this he actually floored the gas pedal and jolted the car onto the curb in front. The sound of metal scratching against concrete is like nails on a chalkboard. Add to the fact I also heard the scraping of the front end on the curb. He fully drove the full front end onto the curb. The front wheels were touching the curb, that's how far he drove it up. He got out realized what he did and found someone who could drive the car. What irked me the most is when he got out he was laughing! I went to the desk and told a girl employee who walked outside with me then talked to the guy and started to chuckle also. I was appalled by their actions and found my guy (who always helped me) and told him. He came out and seemed to take control of the situation. It's unknown to me if the owner of the car was ever told. I still have the car's plate # and have yet to find the owner's info. When I got home my mother who witnessed the whole accident also called Matt Browning, director of the dealership, figuring a man with that title, would like to know what kind of mayhem is going on at his dealership. We called him that day, left a message simply asking for a return call and received nothing back. I called the next day twice (morning / afternoon) left message both times, and still never got a call back. Just pure disappointment. Another problem I had with them that day is the "work" I needed done. I took my car to a family run service shop. I only tried this guy because my parents trusted him with their cars and always took excellent care and appropriate pricing. I told the shop owner that I had visited a dealer a week before and was wondering if I truly "needed" all that work done. When he told me that HALF of it was unnecessary work and that they were charging triple the correct price! I WILL NEVER GO TO THIS DEALER EVER AGAIN! IF YOU VALUE / CHERISH YOUR CAR -- TAKE IT SOMEWHERE ELSE! YOU WILL GET RIPPED OFF AND WHO KNOWS WHAT ACTUALLY GOES ON WHEN YOUR CAR IS OUT OF YOUR SIGHT! More

Absolutely fantastic. They were most courteous and helpful. Understood what I was looking for. They got me through the leasing process quick with no hiccups. Great experience. I have heard from bot helpful. Understood what I was looking for. They got me through the leasing process quick with no hiccups. Great experience. I have heard from both about how I was doing and if I had any questions or concerns. Karen More