Central Kia of Plano

Long story short - my car has been in the Service Department of Central Kia for approximately 53 days (before that it was at a different Kia dealer for a recall - it needed additional warranty work, Department of Central Kia for approximately 53 days (before that it was at a different Kia dealer for a recall - it needed additional warranty work, and ended up at Central Kia). I bought my used 2021 Kia Sportage on December 28th and have yet to take possession. I am currently waiting on them to make keys (program and cut the blade for the fob) for the ones they lost sometime around February 18th - they tried to give the car back to me on March 10th, with just a metal key for the doors and ignition - no fobs. I declined taking possession, knowing what a pain it would be for me (based on the previous amount of days it took them to fix its other issues), to deal with getting the fobs correctly done - I am now waiting on them to finish the job and supply me with two working fobs. After all it came with two fobs! Over the course of this time, in order to try and get my car done faster and made somewhat of a priority, I emailed the GM three times, and have called several times trying to talk to the service manager. I am told she will call me back, but so far, she has not, and I never heard from the GM. The GM from where I bought the car also tried, but apparently, that didn't work either. The service guy I have been dealing with from Kia stopped calling me back a few weeks ago and has been, intermittently, keeping the service manager from where I bought the car in the loop, but just tells him, it will be another week with various excuses why! The dealer where I bought the car told me it would take a week or two before I could take possession because only Kia could do the recall. I bought the car knowing this and was willing to wait. Well, taking 53 days (regardless of its other issues, and with no true end in sight) is too long to wait and truly incompetent. I have been nice about it until now when they tried to give me the car without the proper keys - which they knew about since mid-February - because, they lost them! They have had plenty of time to make new fobs! You should know that the dealer from which I bought the car had given me a loaner, which I am thankful for, but also has its limitations since no one but me can drive it as they would not be insured. In my household, this had been a huge inconvenience! I truly cannot figure out why my car was put on such a low priority list (I am assuming because I did not cause a big enough stink previous to this) - bottom line, it didn't need to take this long! More

First of all it was packed with people buying vehicles. I was shocked and impressed. My experience was good and I am loving my new car. I was shocked and impressed. My experience was good and I am loving my new car. More

The entire buying experience was very satisfying, I started online, then the phone , then in person. I was very happy with the professionalism an the hassle free environment, my salesman Daylon was ver started online, then the phone , then in person. I was very happy with the professionalism an the hassle free environment, my salesman Daylon was very knowledgeable an super courteous. From start to finish could not have gone any better. I highly recommend if you are in the market for a Kia you go vist central Kia of Plano More

Thank you so much! My experience (for the second time) has been absolutely wonderful thanks to EARNEST HUGHES and our finance guy DAVID!! What a phenomenal asset y’all My experience (for the second time) has been absolutely wonderful thanks to EARNEST HUGHES and our finance guy DAVID!! What a phenomenal asset y’all have on yalls team! My optima that he sold me 2 years ago got totaled a few days ago, and they were so quick to get me into a brand new car literally hassle free! Big big shout out to them! They both have our business for as long as they want it! Someone go buy them lunch!(: More

LD Was Perfect! My Kia Was My 1st Purchase And He Was Knowledgable With The Information And Answered All Of My Questions. He Was Great At Obtaining First-Hand Custom My Kia Was My 1st Purchase And He Was Knowledgable With The Information And Answered All Of My Questions. He Was Great At Obtaining First-Hand Customer Information. LD Has The Natural Ability To Understand And Feel What A Customer Is Wanting In A Vehicle And Was Able To Meet My Needs Effectively. He Provided Updates And Follow Ups To Ensure I Knew The Status Of The Vehicle Arrival. Job Well Done! Wishing You Well! Thank You. - A. Hunter More

Paul provided excellent customer service and took care and addressed any of my concerns. Thank you so much! and addressed any of my concerns. Thank you so much! More

JD at central Kia of Plano made my car purchase so easy and seamless. He was easy to talk to, and he answered all of my questions. Overall great experience! and seamless. He was easy to talk to, and he answered all of my questions. Overall great experience! More

It was a great experience. Jacob was fantastic and making sure we understood everything about the car before leaving. Thank you. Jacob was fantastic and making sure we understood everything about the car before leaving. Thank you. More

Great service! My '23 Kia Forte has been perfect and I just got my first oil change with impeccable service! My '23 Kia Forte has been perfect and I just got my first oil change with impeccable service! More

I have purchased 2 cars from Central Kia of Plano and have always felt like a VIP. have always felt like a VIP. More