Central Auto Group

Everyone was very helpful and made sure i got the best deal and price for my car! deal and price for my car! More

Excellent service. Daniel made the car buying very easy for me. I'll be sending my family and friends to him. Daniel made the car buying very easy for me. I'll be sending my family and friends to him. More

I had a great experience buying a car from Rick and the finance manager got me through in under 10 minutes. The experience was very easy and as a new buyer I was very pleased with how the process went. finance manager got me through in under 10 minutes. The experience was very easy and as a new buyer I was very pleased with how the process went. More

Horrible establishment. Bought a used truck from them in the very beginning of March. After signing the paperwork, it took over 3 weeks for me to actually get the truck. All Bought a used truck from them in the very beginning of March. After signing the paperwork, it took over 3 weeks for me to actually get the truck. All they did was replace a turbo. They didn’t even do brakes or a general service on the truck. I had told the salesman and sales manager that the truck shook a bit while braking coming off the highway, and suggested it needed some brake work. When I got the truck, the informed me that they still did not replace the back up camera, so we scheduled an appointment and ordered the part. They also said that the turbo may have been causing the shaking. However, it still shakes when you brake hard. They just didn’t want to replace the calipers. And now I’m stuck with them because they are not part of the vehicles warranty. When I show up for my appointment weeks later to get the backup camera installed, which I had taken half a day of work off, the informed me that they didn’t order all the parts needed. So then I had to wait an additional 2 weeks to get the camera installed. Finally, now in the 3rd week of April, I show up to get the camera installed at my 9:30am appointment. By 12:30pm, I noticed that my truck had still not moved. I approach the service counter and asked what was going on with my truck. They hadn’t even pulled it into the bay yet. They stated the tech was backed up on another job and when serviced asked the tech why they weren’t updated, the service desk worker said “he stood there like a deer in headlights”. So I’ve now been at the establishment for over 4 hours for a service that takes 30 mins to 1 hour and 30 mins. I could have installed the camera myself from scratch before their “professionals” could complete it. My salesman Jim was horrible, they tried to get me to pay 2000 dollars over the initial truck posting. Luckily I took screenshots and saved the links to the initial post prices. Also, before I even signed the official finance paperwork, Jim is forcing me to complete a review on dealerrater.com. You should never force someone to do a review. They should know the ethics of honest and effective reviews. The service department is incredibly slow and not knowledgeable. The entire establishment has horrible communication skills, you will need to call them and ask all the questions if you want to get any info about your purchase or services. I’ve asked for copies of the Service Orders for the truck multiple times and they still have not been provided. And lastly, their reviews are inflated because they force unsolicited reviews on multiple platforms. I would never recommend this establishment. Go to any other dealership. This is not an honest 4 star establishment because all the reviews are forced and the customers are out on the spot. More

Started the journey with Angel who made it easy with my schedule to say I could just “stop by” when I could and I did. Sista and I met with Chris Antone who listened to me and put me in a Hyundai Tucson SE schedule to say I could just “stop by” when I could and I did. Sista and I met with Chris Antone who listened to me and put me in a Hyundai Tucson SEL to test drive. He and Sista compared notes as to my longing for the days of Manual shifting and CD music and things being plain and simple. Soon Sista and I were introduced to Mike, looking for a car for me. There was also Brian from the service center and Andrew in Sales looking on. Chris and I bonded over our love of the furry kids, as Sista apologized to everyone for my pre WWII philosophy. Most all these gentlemen have furries too! Some even remember clutches and manual transmission. Chris was great at making me feel at easy, as, yes I was nervous and despite my researching I started thinking my HHR was a safe option. My last vehicle was purchased 8/30/2009 and is still road worthy, but I felt it was finally time to pass her on to family and get me something new. Chris was the PERFECT person for me and I told him but I TRULY do THANK HIM for his patience and humor, especially when he said there was a FREE AM/FM radio in the car already!! The Central Auto Group Dealership in Plainfield, CT really is a HASSLE FREE EXPERIENCE!! Lastly, the party was winding down and I met with Peter to painlessly sign and initial everything. Then Chris walked us to my new acquisition and set everything up for me so I can call Sista hands-free now. Where was my sister during all this activity? Well, Chris requested I bring the kids with us to the dealership. He wanted to meet them and they also enjoyed smelling a new place and meeting new and friendly people too under their Auntie’s watchful eye. Then Handsome and Daisey got into their new car like it was home to them and away we went. It as a great ride home and Sista was happy for me too! Thank you to all involved making my experience a successful one. More

Andie and Colby were extremely helpful with getting our growing family into a newer and bigger vehicle :) growing family into a newer and bigger vehicle :) More

Amazing experience. Love the atmosphere at Central Auto Group. Andrew went above and beyond to find a care that would work for what I was looking for wanting to pay. Love the atmosphere at Central Auto Group. Andrew went above and beyond to find a care that would work for what I was looking for wanting to pay. More

Andrew had the car ready after my long trip to the dealer and was friendly and inviting. Very good experience and was friendly and inviting. Very good experience More

Andrew made my experience so fast and easy! Thank you so much for all of your dedication!! Thank you so much for all of your dedication!! More