Central Auto Group

Dealer absolutely refuses to refund deposit. They threatened to ruin our credit rating as well as sue us because we didn't purchase a car from them. They made several threatening phone calls to our h threatened to ruin our credit rating as well as sue us because we didn't purchase a car from them. They made several threatening phone calls to our home and we have one of them on tape to verify. Please avoid this dealer at all cost. They will take you for all youre worth. More

We had three issues with this dealership. First, they scratched the window getting the price sticker off and we were told that the window would be replaced. Second, the bank informed us that the dealersh scratched the window getting the price sticker off and we were told that the window would be replaced. Second, the bank informed us that the dealership had cancelled the loan they arranged for us and had accepted one at a higher interest rate. This occurred on the same day. We would have never found this out if the bank hadn't sent us a letter telling us the lower interest rate loan was cancelled. Third, they couldn't be bothered to attach the front lisence plate to the car. We found it in the back after we got home. When we contacted them over these three matters, we got the "Central Auto Group Shuffle". No matter who we needed to speak to, they were not available to take our call. Finally we reached the dealership president. He told us that he was going to a convention and he would have his VP call us. If we were not satisfied when he returned he would get "personally involved". He also told me that the "finance guy Eric B. was no longer employed there". Neither one of them ever bothered to call us. After a month of getting the run around, we finally sent an E-Mail saying that if we didn't get satisfation soon, we were going to contact Mazda USA and Mazda ,Japan. We then received a very rude and abusive E-Mail from the president. We decided to concentrate on getting the window replaced and the lisence plate put on. I called the service department to make the appointment and was told that they would check to see if the window was there and would call me back in "minutes". One week later they still had not called. I called them again and was told there was a note in my file about the window getting fixed but he had to talk to "Brian" first and would call me back. Of course I never heard from him. All this time the salesman Eric Gates, would not reply to my E-Mails to him. I finally drove to the dealership to make the appointment in person. Upon being informed that Brian had not responded to him, I asked chris the service guy to talk to Brian then and i would wait. He agreed and when he came back to me he told me that Brian would be right out. Brian never did come out, but the president did. When I told him I was all done talking and would he please tell the service dept. to replace my window and attach my lisence plate, he became enraged telling me that it was his dealership and he does whatever he wants to there. No one tells him what to do, not Mazda USA or Mazda Japan, no one. When I reminded him that the dealership had promised to fix the window he told me that it was too bad. He was not going to fix the window, and he did not want me in his building anymore. I was to leave and not come back. I left and haven't been back. I would suggest that no one do business with these people. As can be seen from my experience, after they get your money they don't want to know you. I will never never do business again with central Mazda or any other member of the Gates Auto Group. Run, don't walk as fast and as far away from these people as you can. More

We had three issues with this dealership. First, they scratched the window getting the price sticker off and we were told that the window would be replaced. Second, the bank informed us that the dealersh scratched the window getting the price sticker off and we were told that the window would be replaced. Second, the bank informed us that the dealership had cancelled the loan they arranged for us and had accepted one at a higher interest rate. This occurred on the same day. We would have never found this out if the bank hadn't sent us a letter telling us the lower interest rate loan was cancelled. Third, they couldn't be bothered to attach the front lisence plate to the car. We found it in the back after we got home. When we contacted them over these three matters, we got the "Central Auto Group Shuffle". No matter who we needed to speak to, they were not available to take our call. Finally we reached the dealership president. He told us that he was going to a convention and he would have his VP call us. If we were not satisfied when he returned he would get "personally involved". He also told me that the "finance guy Eric B. was no longer employed there". Neither one of them ever bothered to call us. After a month of getting the run around, we finally sent an E-Mail saying that if we didn't get satisfation soon, we were going to contact Mazda USA and Mazda ,Japan. We then received a very rude and abusive E-Mail from the president. We decided to concentrate on getting the window replaced and the lisence plate put on. I called the service department to make the appointment and was told that they would check to see if the window was there and would call me back in "minutes". One week later they still had not called. I called them again and was told there was a note in my file about the window getting fixed but he had to talk to "Brian" first and would call me back. Of course I never heard from him. All this time the salesman Eric Gates, would not reply to my E-Mails to him. I finally drove to the dealership to make the appointment in person. Upon being informed that Brian had not responded to him, I asked chris the service guy to talk to Brian then and i would wait. He agreed and when he came back to me he told me that Brian would be right out. Brian never did come out, but the president did. When I told him I was all done talking and would he please tell the service dept. to replace my window and attach my lisence plate, he became enraged telling me that it was his dealership and he does whatever he wants to there. No one tells him what to do, not Mazda USA or Mazda Japan, no one. When I reminded him that the dealership had promised to fix the window he told me that it was too bad. He was not going to fix the window, and he did not want me in his building anymore. I was to leave and not come back. I left and haven't been back. I would suggest that no one do business with these people. As can be seen from my experience, after they get your money they don't want to know you. I will never never do business again with central Mazda or any other member of the Gates Auto Group. Run, don't walk as fast and as far away from these people as you can. More

First of all it was nothing but a pleasure working with Diane! I did not include her when I rated customer service. She was an exception to how most people would perceive a typical car sales person. If Diane! I did not include her when I rated customer service. She was an exception to how most people would perceive a typical car sales person. If there was a car that I could have purchased for the deal I received elsewhere from her I would have gladly done so. John Gambardella, on the other hand, embodied the perfect stereotyped car sales person, rude, arrogant, and smug. He acted as though he were doing us a favor for even talking to us. I explained to John that I was car shopping still, but very interested in a Ford he was selling. He recommended I put a down payment on the car because they were having a sale over the weekend. I was under the impression that I would receive my money back if I did in fact find a car that better suited my needs. I was also very late for work. They handed me a bunch of papers to hurry up and sign before I left for work. When I asked what I was signing the reply was, “proof that you left a deposit.” I told them I really had to go and they said they would give me my receipt on Wednesday when I returned. I found a more suitable car elsewhere in the meanwhile (a better deal less miles, newer, and less expensive). When I returned John was smug, handed me my receipt and circled “no refunds.” He said it is only 100$. I work hard for my money! 100$ is not something I am going to just write off. A compromise was arrived at with Sparrow where we could use the 100$ toward service. Honestly it was really money that I was just not prepared to spend. I feel that I was intentionally mislead and cheated. I am wondering are we are all going to have to start to bring lawyers to buy a car soon? I will tell everyone I know to stay away from Central ford (John told me that does not bother him!) Maybe it will bother you? Sarah Erb E-mail sarahjanelovesbulldogs@msn.com (860) 608- 1477 More