Central Auto Group

Well joe was amazing and when I started everything went well. Me joe and a young manager Brandon all sat down. Both Joe and Brandon answered all of my questions about the elantra. I had to go home to talk well. Me joe and a young manager Brandon all sat down. Both Joe and Brandon answered all of my questions about the elantra. I had to go home to talk it over. Brandon called me the next day at noon time like he said he was going to do. I told him that I was just about ready to pull the trigger. I just didn't like the 499 doc fee. He said he was going to see what he could do and get back to me. I told him to please call me back tomm because I had a busy day. The next day came but the call didn't. I called the dealership and they said he was no longer with them. They passed me over to some guy that sounded like he was on a power trip. His name was fillippo. You could tell just in his voice he was a scumy car guy. He took down my name and said he would get right back to me. Well it's been 4 days and still no call. I went and bought a new elantra from MJ'S and love it. This dealership is always changing staff and just doesn't sit well with me. At first I realy liked it they had a very young manager there witch I loved and was very honest and joe my sales guy new every thing there was to know about the car but it just gos to show u how one person can mess up a good thing and ruin a deal. My mother is in the market for a new Hyundai and I won't be taking her there. More

We did not get a chance to thank Tim Longton personally or tell him how much Robert and I appreciate him for EVERYTHING he did for us. On Memorial Day weekend, while at the lake visiting friends, our Hyun or tell him how much Robert and I appreciate him for EVERYTHING he did for us. On Memorial Day weekend, while at the lake visiting friends, our Hyundai Veracruz would not start and left us stranded in the middle of no where. We used Hyundai's great road side assistance and had the car towed to the Central Hyundai of Plainfield, CT. After Tim Longton diagnosed the car, he found that the entire electrical module was completely burnt out. The entire car and all of its electrical through out was completely out of commission leaving us with a huge problem and no vehicle. We expressed to Tim how our car's electrical had been faulty since we purchased the car in May of 2011 and had to bring it back for electrical repairs a few times from September 2011 on through 2012. Together we looked up the Car Fax to learn that the previous owner too had electrical problems in January 2011, which seemed to explain why the module was completely burnt out. Tim Longton took our situation seriously and professionally. He reassured us that he would repair our car to our standards and satisfaction. His integrity goes above and beyond measure and we would like to see him receive high merits for his hard earned efforts. He not only took responsibility to stand behind his word and fix our car but his expert ability to keep the customer satisfied was top notch. Please give us the opportunity to extend our personal thanks and appreciation for a job well done by Tim Longton… We will be sure to let Corporate Hyundai know they have certainly found the right man for the job!!! Sincerely, Patricia & Robert Standeford Plainfield, CT More

WE AGREED ON 2012 HYUNDAI I GAVE $5000 DEPOSIT BUT THEY DID NOT GET ME THE CAR TRIED TO UPSELL ME DIFFERENT CAR - DISHONEST PRACTICE DID NOT GET ME THE CAR TRIED TO UPSELL ME DIFFERENT CAR - DISHONEST PRACTICE More

I worked with Austin on the website and was given an excellent price on the car that I wanted before I even entered the showroom. I met with Josh and purchased the car that same night. It was the best excellent price on the car that I wanted before I even entered the showroom. I met with Josh and purchased the car that same night. It was the best, hasslefree car purchase that I have ever made. The price was very fair and they treated all their customers with courtesy and care. A+ More

I had set up an appointment in advance to see a 34,000 mile 2001 Pontiac Trans Am VIN # 2G2FV22G012137414. Just prior to the test drive the sales manager handed me a CarFax which identified 5 significant mile 2001 Pontiac Trans Am VIN # 2G2FV22G012137414. Just prior to the test drive the sales manager handed me a CarFax which identified 5 significant repairs that this car had had under warranty back in 2002-2004 (engine rod bearing replacements (15,155 mi), powertrain computer replaced, catalytic converter replaced (5547 mi), front brakes resurfaced (6500 mi). During the test drive the car shook heavily at highway speeds and pulled hard right under heavy braking. It was at that point that my salesman George, who was along for the ride said he knew that would happen because the rear tires were shot. He didn't think the car should even be on the road. The car was priced well-enough though that if after the tires were replaced and another road test done the car might still be worth buying. The engine was smooth and there didn't appear to be any lasting damage from the earlier engine repairs. I put down a $500 deposit w/o lining out the words non-refundable on the form. And the next morning when I decided to back out of this deal, I couldn't get my refund money back for 3 months. I had some concerns about the rod bearing work and whether this car was beat on by the first owner rather than just an unlucky break. I was assured that the car was not beat on because they knew the owner personally and that I would never regret buying it. Good enough. I trusted my salesman at that point. The next morning, I called GMC customer service to find out more about just what was done during that rod bearing replacement and if there should be any concerns as this car racked up more miles down the road (it only has 34,000 mi). GMC customer service then read off all the warranty repairs this car had ever had. Imagine my surprise when there 5 more repairs that didn't show up on the CarFax. It was only later that I found out that CarFax only lists reported repairs. If they are not reported they don't show up. Those repairs were 6 speed gear shifter replacement, full brake replacement (5547 mi), full exhaust system replacement (5547 mi), front door window regulator replaced, and a 2nd catalytic converter replacement (17,792 mi). This car was starting to look like it was truly beat on during its first 2-3 yrs of life. GMC customer service had me call a local dealership to get more technical info on the rod bearing work. The service manager at that GM dealership looked up the car again and was amazed at the 10 warranty item repairs that it had. In a nutshell he said this car was potential trouble and to steer clear of it. He would never buy such a car. He said full brake replacement by 5500 miles on any US car built in 2001 was a huge red flag. And a second catalytic converter by 18,000 miles was almost unheard of. Having the above information I called the dealership Monday morning, less than 24 hrs since test driving the car. My salesman didn't want anything to with the complaint and immediately transferred me to the sales manager. I basically said I was very uncomfortable with this car and wanted out of the deal. He agreed to do that. I also said I wanted to get my deposit back. He said that shouldn't be a problem since no additional money had been spent on the car other than the tires and driver's window not working (2nd failure on that). Those problems they knew about before I got there and had already ordered the parts. The sales manager said he would run my situation against the general manager and call me back. His demeanor suggested to me that he was confident I would be satisfied. A full day passed and no phone call. I called back and left messages twice on the sales manager line. No call backs ever occurred, not even from my salesman who was such a buddy during the whole inspection process. They didn't even offer me alternatives, they just refused to respond. It was at that point that I checked into BBB. I felt my chances were better with my c/c company and BBB than bothering to drive back an hour to discuss it with them. For the right person (ie a mechanic) it was probably an ok car. But not for me. In any case my c/c company denied my claim on the deposit only because I signed for a non-rerundable deposit. It didn't matter to them that the car had undisclosed problems unknown at the time I had placed the deposit. I initiated a BBB complaint in January when all other options seemed to have failed. And within about a month of my BBB complaint (3 months since the initial deal) I received a call from dealership management looking to make things right for me. Seems that new management is cleaning house and trying to resolve all outstanding complaints. I received a refund check so the issue has been resolved. It's unfortunate it took 3 months to rectify this and a lot of anxiety on my part thinking I'd never see that money again. But the management of the dealership seems to have made efforts to ensure this type of behavior by their sales staff doesn't occur again. More

I found everbody friendly and they made the experince very easy .I am driving a 2o12 fusion and really love the ride,i did research for my trade and got what i was looking for and was able to drive away very easy .I am driving a 2o12 fusion and really love the ride,i did research for my trade and got what i was looking for and was able to drive away in my new car that same day. Susanp More

I have never been to a dealership that has treated me so well and has made me feel so great about a purchase!!! I went to this dealership two years ago and was very turned off by the management and the sale well and has made me feel so great about a purchase!!! I went to this dealership two years ago and was very turned off by the management and the salesman. The new management and staff was the best i have ever dealt with in my life!! Keep the staff you have there now and keep doing what you are doing. Thank you for everything!!! More

Truly terrible experience, they are the stereo-typical evil car salesmen - no wonder car sales people are given a really bad name. No contracts were signed and when I backed out of the deal, they would no evil car salesmen - no wonder car sales people are given a really bad name. No contracts were signed and when I backed out of the deal, they would not give back my deposit. Legally they do not have a leg to stand on. DO NOT USE. There are several Ford dealers in the area that are honest and less manipulative. More

I had a great experience from the website to the finance office. The sales reps were very friendly, honest and helpful. They stayed late to help me complete the sale. There were no surprises when I got t office. The sales reps were very friendly, honest and helpful. They stayed late to help me complete the sale. There were no surprises when I got to the finance office. I got a great deal on a new car without any stress or discomfort at the dealership. The staff was not pushy or aggressive at all. The whole experience was very positive. I highly recommend this dealer. More

Dave was absolutely wonderful to work with from the first email to the delivery of my new Ford. He took care of me like family and expedited my buying process. He also did not forget about me after the sale email to the delivery of my new Ford. He took care of me like family and expedited my buying process. He also did not forget about me after the sale. I would recommend anyone go online to www.centralautogroupct.com and work with Dave. He will give you the best price right up front and will do as much work as possible prior to your arrival at the dealership. I will never buy a car from anyone or anywhere else!!!! More