Central Auto Group

Great place! Very friendly people. It was easy to purchase a vehicle here because we didn't feel attacked like you do at most dealers. Everything was clean and it Very friendly people. It was easy to purchase a vehicle here because we didn't feel attacked like you do at most dealers. Everything was clean and it was really easy to see their inventory even after it had just snowed. They do a great job at showing all the new features and explaining things 100%. Great group! More

Horrific experience I have had a horrific experience with Central Autogroup since purchasing my car there at the end of December. The salesman they paired me with was obv I have had a horrific experience with Central Autogroup since purchasing my car there at the end of December. The salesman they paired me with was obviously new and when he came to pick me up so I could bring my new car home (which was a nice gesture) he smelled of cigarettes and had the audacity to light a cigarette in the car while he was driving me to the dealership! While waiting for them to finalize my paperwork (which took about 2 hours) I witnessed bickering between managerial staff and office drama, something a customer should never have to witness. The car did not have a full tank of gas, as I was promised, nor was the oil freshly changed I had to drive it directly to a Honda dealership to get the radio working because they did not know how. The car itself has been great, but the horrific customer service has continued. Less than an hour after I left the dealership I called to cancel the extended warranty. I left a message for Jamie in finance and told her to cancel the extended warranty and to call me if she needed more information. I never heard so I assumed she had done her job. When I received my first bill for my car loan it was apparent that she had not cancelled the warranty. I called multiple times to speak with her but she was never "available". I finally was transferred to a manager named Michael, who seemed to actually care. He told me he would deal with the issue with Jamie and send me a $50 check for the oil change that was not done and the full tank of gas I was supposed to get. That was 3 weeks ago and I never received a check. I called the warranty company today and they informed me that the policy was never cancelled. This is the worst customer service I have ever received anywhere. Apparently unless you continuously call and badger them, they will not do their job. If this is not taken care of by the end of the day today I will demand to speak with the owner and give a detailed list about all of his employees who failed to do their job. More

Great experience Everyone did a fantastic job . I would highly recommend this dealership to family and friends. Great job getting me into the car that I needed. Everyone did a fantastic job . I would highly recommend this dealership to family and friends. Great job getting me into the car that I needed. More

Very pleasant The sales staff worked with us to ensure our satisfaction both with pricing and product. The finance group also did a good job with finding a reputabl The sales staff worked with us to ensure our satisfaction both with pricing and product. The finance group also did a good job with finding a reputable bank to. More

Great buying experience This is the second time that I have been to central auto and both times they were great and very informative I will definitely recommend them to all o This is the second time that I have been to central auto and both times they were great and very informative I will definitely recommend them to all of my friends and family! More

Great experience A very pleasant experience. Introduced to everyone in every department. All were very friendly and helpful. I am very happy with my new vehicle pu A very pleasant experience. Introduced to everyone in every department. All were very friendly and helpful. I am very happy with my new vehicle purchase. More

Quick and easy I had a short timeframe to trade in and buy a new vehicle and they did everything in their power to get me exactly what I wanted. I had a short timeframe to trade in and buy a new vehicle and they did everything in their power to get me exactly what I wanted. More

New Car Experience Great staff, friendly and very well familiar with all options available for buying or leasing my new car. It was a very pleasant place to do business. Great staff, friendly and very well familiar with all options available for buying or leasing my new car. It was a very pleasant place to do business. More

2016 Hyundai Sonata I felt that I had to wait too long during the initial purchase. We were told that the car we wanted, in the color and with options desired was not ava I felt that I had to wait too long during the initial purchase. We were told that the car we wanted, in the color and with options desired was not available, but then it mysteriously appeared. We were told that it was misfiled in the inventory. Before it appeared, we test drove several different cars and models, which took several hours. My wife and I are very pleased with the car we eventually received. More

Horrible Customer Sevice This is by far the worst car dealership experience I have ever had, the service department is even worse. Have had my new Jetta for little under a mon This is by far the worst car dealership experience I have ever had, the service department is even worse. Have had my new Jetta for little under a month and now they have had to rebuilt the the engine because they messed up the car after doing a scheduled maintenance. More