Central Auto Group

Frustrating, Unprofessional Experience I visited this dealership on June 11, 2016. There was a used Frontier which perked my interest. At first, everything seemed fine. I was pre-app I visited this dealership on June 11, 2016. There was a used Frontier which perked my interest. At first, everything seemed fine. I was pre-approved with Capital One. I asked the dealer if they accepted Capital One financing. Three separate employees, including the Sales Manager, told me yes. One employee stated that they not only accepted Capital One financing, but that they could get me an even better rate. I am well aware that interest rates are largely dependent on my credit score. Capital One, after entering all of the truck's information, quoted me at a rate of 7 - 8%. After we agreed on a price, the salesperson told me to go relax at home, and he would call me when the financing paperwork was ready. I was super excited, and ready to purchase. The salesperson later told us to arrive at 3:00 PM. We showed up at 3:00 PM (on our anniversary, mind you), and were seated in a waiting room. Our salesperson told us that he would be leaving at 4:00 PM, but that the rest of the staff would take good care of us. I've never had a salesperson leave me before finalizing a purchase. It just seemed unprofessional - that should have been a sign of what was to come. The Finance Manager called us to her office at around 4:15 PM, but only after trashing the last customer she spoke to. I was appalled, but tried to ignore her rude nature. When we sat down with the Finance Manger, she quickly jumped to a 72 month payment proposal, at a rate 3 - 4% higher than what Capital One had quoted us. I asked what had happened with our Capital One application, and she told me that the dealership does not use Capital One, after three separate employees had told me otherwise. She went on to say that she had been doing this a very long time, and that this is the best rate we are going to get. We walked away from the deal. Our salesperson promptly texted us. He asked if everything was alright. I said no. I was pissed that three separate employees had lied to us, and that the Finance Manager hadn't even tried to process our Capital One pre-approval, as if we were just supposed to settle for her proposal because she allegedly knows best. I was then told that he would get us our quoted rate. I told him I know that some of this comes down to our scores. He adamantly declared, again, that he would get us our original rate. I began to feel a little better, even though we had wasted much of our anniversary on a dead end deal. Three days later, the salesperson texted me. He said that the rate offered was the best that they were going to be able to do. He dropped it to the dealership's buy rate, which was a fraction of a percent lower than what the Finance Manager had offered us. The only difference was they decided not to mark up the rate that their bank had offered them. I asked if he had tried to process the Capital One pre-approval. They still had not. I, again, was being told to settle for a rate that was 3 - 4 % higher than a quote I had in front of me. The salesperson tried to reassure me that I was receiving a good deal because he is the owner's son. I felt as though flaunting that was a bit inappropriate, and like he was trying to turn this into a pissing contest. I wouldn't have been so offended if they had just tried to process the pre-approval, but they have refused to even try. I affirmed with Capital One that any dealer can submit an application to them. They must be receiving a kickback from Wells Fargo. Why else would there be hesitance to save your customer potentially 3 - 4%, and complete a sale? I was ready to buy, if they had just tried. They're just being greedy. This place is willing to say anything to try to make a sale. I can picture them trying to tell me they submitted an application to Capital One, just to shut me up so I'd maybe settle for their rate. Even if they fixed this, I wouldn't be able to trust them again. It's too bad for them - I trade in a vehicle every three years. If they had treated me right, they could have made some money off of me. The Sales Manager said he would call me yesterday, and that he didn't know why they just won't run the application. He never called back. More

LOVE MY CAR LOVE THIS DEALERSHIP. IT HAS BEEN MY GO TO DEALERSHIP FOR MANY YEARS . THEY ARE FRIENDLY AND COMPASSIONATE ABOUT YOUR NEEDS. I WILL DEFINITELY RECOMME LOVE THIS DEALERSHIP. IT HAS BEEN MY GO TO DEALERSHIP FOR MANY YEARS . THEY ARE FRIENDLY AND COMPASSIONATE ABOUT YOUR NEEDS. I WILL DEFINITELY RECOMMEND THEM TO MY FRIENDS AND FAMILY More

tuscon Great experience. STAFF was professional and went above and beyond our expectations. Facility was neat and clean. Great communication. I was happy Great experience. STAFF was professional and went above and beyond our expectations. Facility was neat and clean. Great communication. I was happy with the experience. More

Jill Reyor I couldn't ask for better service than I received. Everyone that I dealt with was friendly and went above and beyond what was required. My car was eve I couldn't ask for better service than I received. Everyone that I dealt with was friendly and went above and beyond what was required. My car was even reconned by a salesman because there were no reconnected personnel there on the holiday weekend. Who could ask for more than that! More

Pleasurable Experience From the first step onto the lot, my shopping for and purchasing a new car was wonderful. I looked at several makes and models of a few cars and SUVs From the first step onto the lot, my shopping for and purchasing a new car was wonderful. I looked at several makes and models of a few cars and SUVs and did not once feel uncomfortable. I even asked for a different color that we had not seen on the lot....wouldn't you know, my dream car, in my dream color, was "in back" ! I could not have asked for a better experience! Thank you! More

Love my car Great Experience all the way around , from the sales men to the vehicle. Very pleased. I will be recommending my friends and family to go there to Great Experience all the way around , from the sales men to the vehicle. Very pleased. I will be recommending my friends and family to go there to purchase a car. More

Satisfied The new Sonata 2016 handles well, brakes well, and looks excellent. The company put a lot of thought into making this care fun to drive. Also we are The new Sonata 2016 handles well, brakes well, and looks excellent. The company put a lot of thought into making this care fun to drive. Also we are very satisfied with the gas mileage. More

Wouldn't go anywhere else!!! I have been around the block or two buying cars through out my years and this dealership is BY FAR THE BEST I'VE EVER EXPERIENCED! The gentleman, Joe I have been around the block or two buying cars through out my years and this dealership is BY FAR THE BEST I'VE EVER EXPERIENCED! The gentleman, Joe LaMonica, of whom not only greeted me promply but not in a rush also helped me with my entire visit. Joe is very knowledgeable with his vehicles! I was so impressed!!! I felt so comfortable with him I felt as though I had know him for many years, in fact, he is so involved in what he is doing I really felt I had that one on one time with him I actually just sat back and listened to every word he said. Really he is an exceptional man and you can tell he takes much pride in their customers and come to find out not only does he meet every expectation on my list he also helps everyone and does so in a manner, he makes it look easy although he may have one of the toughest positions there, he does it with ease and a grand smile!!! I will surely be back to Central Hyundai because of Joe LaMonica, he's a very hard worker and loves his job! Its refreshing to see someone of such a wonderful personality in a career he's passionate about! Y'all better treat him right he's the best asset there is at Central Hyundai!!!! Thank you and God bless! I love my sonata!!!! More

satisfied customer The entire team made me and my wife feel welcome. we were shown the type of vehicles we discussed and once we decided on a particular style, the sale The entire team made me and my wife feel welcome. we were shown the type of vehicles we discussed and once we decided on a particular style, the sales person gave us the run down on the next level of options. I feel that I got a good deal and was treated very fairly. More

Great! Rick from Central Hyundai put me in just the right car for my needs. He went through everything and made the experience very quick and easy. Thanks Rick from Central Hyundai put me in just the right car for my needs. He went through everything and made the experience very quick and easy. Thanks again for everything, I love my new car. More