Central Auto Group

2016 buy Everything was clean. Everyone was professional but friendly. It was a better experience than I anticipated and I'm very pleased with that. I will be Everything was clean. Everyone was professional but friendly. It was a better experience than I anticipated and I'm very pleased with that. I will be back for sure. More

Good Experience. Came in to buy a truck and a plow. Casey greeted us and showed us around. He was kind of new to ford. but good. Came in to buy a truck and a plow. Casey greeted us and showed us around. He was kind of new to ford. but good. More

Excellent Service Salesman was very friendly and answered all questions and was very helpful also other staff was also service department had vehicle ready for the same Salesman was very friendly and answered all questions and was very helpful also other staff was also service department had vehicle ready for the same day More

Excellent sales staff Rick has always been a professional and feels like one of our family. Been buying here since our first 2008 Sonata. We appreciate the straight forward Rick has always been a professional and feels like one of our family. Been buying here since our first 2008 Sonata. We appreciate the straight forward approach to sales. More

Hyundai 2017 Elantra Salesman was very professional, helpful and kind. Took a very reasonable amount of time to work out the details. On the Internet, Central Auto Group h Salesman was very professional, helpful and kind. Took a very reasonable amount of time to work out the details. On the Internet, Central Auto Group has poor reviews. My personal experience was very good. More

Great Service I would recommend this dealership again. They were very friendly and did not pressure me into anything I did not want. The service was great and I w I would recommend this dealership again. They were very friendly and did not pressure me into anything I did not want. The service was great and I would come back again for my next car and I would send friends to buy a car there. More

Great, Loved everyone down there, staff was great and helpful , they were very knowledgeable and exceeded my expectations, would recommend to anyone and ever Loved everyone down there, staff was great and helpful , they were very knowledgeable and exceeded my expectations, would recommend to anyone and everyone that needs to get a new car More

Frustrating, Unprofessional Experience I visited this dealership on June 11, 2016. There was a used Frontier which perked my interest. At first, everything seemed fine. I was pre-app I visited this dealership on June 11, 2016. There was a used Frontier which perked my interest. At first, everything seemed fine. I was pre-approved with Capital One. I asked the dealer if they accepted Capital One financing. Three separate employees, including the Sales Manager, told me yes. One employee stated that they not only accepted Capital One financing, but that they could get me an even better rate. I am well aware that interest rates are largely dependent on my credit score. Capital One, after entering all of the truck's information, quoted me at a rate of 7 - 8%. After we agreed on a price, the salesperson told me to go relax at home, and he would call me when the financing paperwork was ready. I was super excited, and ready to purchase. The salesperson later told us to arrive at 3:00 PM. We showed up at 3:00 PM (on our anniversary, mind you), and were seated in a waiting room. Our salesperson told us that he would be leaving at 4:00 PM, but that the rest of the staff would take good care of us. I've never had a salesperson leave me before finalizing a purchase. It just seemed unprofessional - that should have been a sign of what was to come. The Finance Manager called us to her office at around 4:15 PM, but only after trashing the last customer she spoke to. I was appalled, but tried to ignore her rude nature. When we sat down with the Finance Manger, she quickly jumped to a 72 month payment proposal, at a rate 3 - 4% higher than what Capital One had quoted us. I asked what had happened with our Capital One application, and she told me that the dealership does not use Capital One, after three separate employees had told me otherwise. She went on to say that she had been doing this a very long time, and that this is the best rate we are going to get. We walked away from the deal. Our salesperson promptly texted us. He asked if everything was alright. I said no. I was pissed that three separate employees had lied to us, and that the Finance Manager hadn't even tried to process our Capital One pre-approval, as if we were just supposed to settle for her proposal because she allegedly knows best. I was then told that he would get us our quoted rate. I told him I know that some of this comes down to our scores. He adamantly declared, again, that he would get us our original rate. I began to feel a little better, even though we had wasted much of our anniversary on a dead end deal. Three days later, the salesperson texted me. He said that the rate offered was the best that they were going to be able to do. He dropped it to the dealership's buy rate, which was a fraction of a percent lower than what the Finance Manager had offered us. The only difference was they decided not to mark up the rate that their bank had offered them. I asked if he had tried to process the Capital One pre-approval. They still had not. I, again, was being told to settle for a rate that was 3 - 4 % higher than a quote I had in front of me. The salesperson tried to reassure me that I was receiving a good deal because he is the owner's son. I felt as though flaunting that was a bit inappropriate, and like he was trying to turn this into a pissing contest. I wouldn't have been so offended if they had just tried to process the pre-approval, but they have refused to even try. I affirmed with Capital One that any dealer can submit an application to them. They must be receiving a kickback from Wells Fargo. Why else would there be hesitance to save your customer potentially 3 - 4%, and complete a sale? I was ready to buy, if they had just tried. They're just being greedy. This place is willing to say anything to try to make a sale. I can picture them trying to tell me they submitted an application to Capital One, just to shut me up so I'd maybe settle for their rate. Even if they fixed this, I wouldn't be able to trust them again. It's too bad for them - I trade in a vehicle every three years. If they had treated me right, they could have made some money off of me. The Sales Manager said he would call me yesterday, and that he didn't know why they just won't run the application. He never called back. More

LOVE MY CAR LOVE THIS DEALERSHIP. IT HAS BEEN MY GO TO DEALERSHIP FOR MANY YEARS . THEY ARE FRIENDLY AND COMPASSIONATE ABOUT YOUR NEEDS. I WILL DEFINITELY RECOMME LOVE THIS DEALERSHIP. IT HAS BEEN MY GO TO DEALERSHIP FOR MANY YEARS . THEY ARE FRIENDLY AND COMPASSIONATE ABOUT YOUR NEEDS. I WILL DEFINITELY RECOMMEND THEM TO MY FRIENDS AND FAMILY More

Jill Reyor I couldn't ask for better service than I received. Everyone that I dealt with was friendly and went above and beyond what was required. My car was eve I couldn't ask for better service than I received. Everyone that I dealt with was friendly and went above and beyond what was required. My car was even reconned by a salesman because there were no reconnected personnel there on the holiday weekend. Who could ask for more than that! More