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Central Auto Group
Plainfield, CT
2,767 Reviews
A family-owned business providing premier vehicles both new & used, brought to you with superior customer service for 30 years! Home to Hyundai, Mazda & Volkswagen, shop all 3 brands in one location!
Your #1 Buyin Destination in Eastern Connecticut!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 2,767 reviews
September 21, 2016
satisfied customer Pleasant experience and am enjoying my new car. Everyone at the dealership has been friendly and pleasant and always available to offer assistance. I Pleasant experience and am enjoying my new car. Everyone at the dealership has been friendly and pleasant and always available to offer assistance. I did not have to go looking for anyone to help me. I would tell anyone that this is the place to buy a car. Great staff. More
by nancy8
Verified CustomerEmployees Worked With
Ken Gauvin
September 20, 2016
So bad I had to write a second negative review! This is my second negative review for Central Auto Group. I wrote my first review in February 2016 regarding promises that were made but not kept (I w This is my second negative review for Central Auto Group. I wrote my first review in February 2016 regarding promises that were made but not kept (I was told I would get a full tank of gas and was under the assumption that they would not sell me a car that would immediately need an oil change- my bad) and unprocessed paperwork. I did receive a check for the cost of a tank of gas and an oil change...after a month of being told I would receive one and weeks of me calling to ask when I would receive the check. The paperwork issue was not resolved until June, and only because I called and asked why my loan company had not received a check from them for my cancelled extended warranty policy. The loan company processed the information as soon as I sent it to them, but apparently the paperwork that Central Auto Group needed to complete sat on a desk for 4 months. Again I had to call multiple times and send multiple emails until the issue was resolved. I bought my car in late December 2015. In June my air pressure light came on and I did not think much of it, until it kept coming on every week to ten days. Upon further inspection I discovered that one of my tires had dry rot! I took my car to a Honda dealership because of a common issue with the gas cap and asked them to also do a full assessment. The Honda dealership rated my back two tires' treads at 7/10 and my front two tires at a 4/10! I bought the car 6 months ago and now I have to buy 4 new tires!! Two with unsafe treads and one with dry rot and in order to keep the car balanced I have to buy the 4th, too. I emailed Mike, who was very helpful with my issues before, and he called me right away and asked if I had an estimate for the cost of 4 news tires and said he would work on it and call me the next day. That was August 25th and I have not heard from him since. I emailed him on September 9th to see if he had any answers, but again I have not heard back. I can not in good conscience recommend their sales, finance, or customer service department based on my first experience, and now I can not recommend their service department if they inspected the tires on my car and thought they were acceptable. More
by Kate
Employees Worked With
Mike
September 19, 2016
gr8 job It was a gr8 experience Not a lot of waiting around .Got right to the task at hand. I really appreciate that.I WILL GO THERE FOR MY NEXT CAR It was a gr8 experience Not a lot of waiting around .Got right to the task at hand. I really appreciate that.I WILL GO THERE FOR MY NEXT CAR More
by cvigeant973
Employees Worked With
joe ,rick
September 18, 2016
tucson lease very satisfied with the whole proccess. took about 1/12 hours and i drove off with the car, will reccomend friends to visit the dealership. thank you very satisfied with the whole proccess. took about 1/12 hours and i drove off with the car, will reccomend friends to visit the dealership. thank you More
by paulmorin06255
September 17, 2016
Review Overall I was happy with my car buying experience. I did not like that they added gap ins without asking , that was later deducted, also glass etchin Overall I was happy with my car buying experience. I did not like that they added gap ins without asking , that was later deducted, also glass etching the vin 189.00, and I believe there was a 300.00 charge for mv on top of tax title and reg,I would of registered it myself. More
by markmaresca1959
Employees Worked With
Ken
September 12, 2016
Great customer service So beyond pleased with Joe and how professional and passionate he is with his job. I haven't ever felt comfortable in a car dealership before until I So beyond pleased with Joe and how professional and passionate he is with his job. I haven't ever felt comfortable in a car dealership before until I came to central auto group and dealt with Joe. Very professional and personable. Couldn't be happier! Thanks joe! More
by livgiroux
Employees Worked With
Joe
September 08, 2016
Very satisfied I would just like to say how much of a phenomanal job everyone did at Central Hyundai. I have poor credit, sticky financial situation, and the car I w I would just like to say how much of a phenomanal job everyone did at Central Hyundai. I have poor credit, sticky financial situation, and the car I was driving probably wouldn't make it home. I know it was a stretch, Jaime in finance, along with Mike and Joe, they made it happen for me. I love driving my 2016 accent, I get great gas mileage, my monthly payment is affordable, and I really feel like I am part of the Hyundai family at the dealership. When I got approved everyone in the show room hugged me and congratulated me to the point I was in tears of joy. Great group of people at Central Hyundai, I will recommend any and all people I know to shop and service at Central. I am one of very many satisfied customers and it's because of the people at the dealership. I just want to say thank you again for making it happen for me. More
by nagel23
Employees Worked With
Mike, Joe L, Jaime (finance)
September 08, 2016
Very helpful and friendly staff The staff at Central Hyundai were on top of everything and made the experience a pleasant one. Look forward to doing business in the future. The staff at Central Hyundai were on top of everything and made the experience a pleasant one. Look forward to doing business in the future. More
by jadenreid16
Employees Worked With
John Farrar
September 07, 2016
Excellent service I was very satisfied with my purchase at this dealership. All the employees were very professional and friendly and answered any questions I had quick I was very satisfied with my purchase at this dealership. All the employees were very professional and friendly and answered any questions I had quickly. More
by jetfire56
Employees Worked With
Ricki
September 07, 2016
Ashley Great buying experience. Promised to get me a payment within my budget, and stuck to their word. Filled my gas tank, and helped set up my first main Great buying experience. Promised to get me a payment within my budget, and stuck to their word. Filled my gas tank, and helped set up my first maintenance visit. Everyone was very accommodating, and answered any questions I had. More
by ammendez2518
Employees Worked With
John farrer
