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Central Auto Group
Plainfield, CT
2,764 Reviews
A family-owned business providing premier vehicles both new & used, brought to you with superior customer service for 30 years! Home to Hyundai, Mazda & Volkswagen, shop all 3 brands in one location!
Your #1 Buyin Destination in Eastern Connecticut!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 2,764 reviews
October 08, 2016
Customer Satisfaction Rick went out of his way to show me other car options. No high pressure sales. Good dealership because they give you the option of test driving othe Rick went out of his way to show me other car options. No high pressure sales. Good dealership because they give you the option of test driving other brands of cars. More
by wlndmrc
Verified CustomerEmployees Worked With
Rick Mahoney
October 04, 2016
2017 Hyundai Tucson Limited Excellent automobile with a lot safety features, great body style, outstanding interior features , plenty power when needed, gas mileage better than e Excellent automobile with a lot safety features, great body style, outstanding interior features , plenty power when needed, gas mileage better than expected,ride better than expected More
by gary12fitch
Employees Worked With
Joe Lamoncia
October 01, 2016
Alyssa Sanchez and Joe Lamonica are the BEST! Alyssa Sanchez and Joe Lamonica provided me with the best car search and purchase (lease) I have ever experienced. I live in Rhode Island, an hour awa Alyssa Sanchez and Joe Lamonica provided me with the best car search and purchase (lease) I have ever experienced. I live in Rhode Island, an hour away from Central Auto Group in CT. I started receiving emails from Alyssa after searching on the internet for remaining 2016 Sonatas. Several dealerships contacted me, but Alyssa was BY FAR the most responsive. She found exactly what I was looking for - 2016 ECO trim, silver, a cd player, and power driver seat. When I could not make it to the dealership during that week after work, she spoke with her sales manager, and everything was handled over the phone with my husband and I - on a Saturday. Joe even offered to drive the car to me in Middletown, RI. Not only was their response and caring attitude the winner for me, but they beat the price the dealership 3 miles from my home in RI offered. Joe was delightful and very knowledgeable upon delivery of my new Sonata on September 14th. Since then, he and Alyssa have continued to be immediately responsive to my every question since then, as I am getting used to my new car and new touch screen. Just a quick note - I answered No to the questions about being introduced to Central's Service department, because I live too far away to go there for oil changes. Again, I have nothing but WOWS for Alyssa, Joe, and the Central team. More
by ssteele531
Employees Worked With
Alyssa Sanchez and Joe Lamonica
October 01, 2016
new car experence I was very pleased with my experence on purchasing my new vehicle. Also the salesman was very pprofessional and informative. I had a great experence. I was very pleased with my experence on purchasing my new vehicle. Also the salesman was very pprofessional and informative. I had a great experence. More
by gladysdo19
Employees Worked With
Joe Lamonica is a great salesman!!
September 26, 2016
New car lease I commented already on this dealership earlier in this survey,please refer to that,I will recommend this dealership to friends and family members, I c I commented already on this dealership earlier in this survey,please refer to that,I will recommend this dealership to friends and family members, I can not comment on service department since I just received vehicle More
by flruffo46
Employees Worked With
Matt James,Roger,Joe Lamonica
September 25, 2016
Evaluation Thank you for a great experience. Unusually efficient and friendly. I will be back and I will recommend all my friends and family. Central is outst Thank you for a great experience. Unusually efficient and friendly. I will be back and I will recommend all my friends and family. Central is outstanding ! More
by park06807
Employees Worked With
Joe, Alyssa, Mike, and Roger
September 23, 2016
New car purchase I waas met in the parking lot by Ken. I already new what I wanted to buy- a 2016 Tucson-but Ken showed me the extra features in the 2017 model Tucson I waas met in the parking lot by Ken. I already new what I wanted to buy- a 2016 Tucson-but Ken showed me the extra features in the 2017 model Tucson Sport and it was the vehicle I ended up getting. I had a great experience with Ken. More
by jetracy
Employees Worked With
Ken Gauvin
September 21, 2016
satisfied customer Pleasant experience and am enjoying my new car. Everyone at the dealership has been friendly and pleasant and always available to offer assistance. I Pleasant experience and am enjoying my new car. Everyone at the dealership has been friendly and pleasant and always available to offer assistance. I did not have to go looking for anyone to help me. I would tell anyone that this is the place to buy a car. Great staff. More
by nancy8
Employees Worked With
Ken Gauvin
September 20, 2016
So bad I had to write a second negative review! This is my second negative review for Central Auto Group. I wrote my first review in February 2016 regarding promises that were made but not kept (I w This is my second negative review for Central Auto Group. I wrote my first review in February 2016 regarding promises that were made but not kept (I was told I would get a full tank of gas and was under the assumption that they would not sell me a car that would immediately need an oil change- my bad) and unprocessed paperwork. I did receive a check for the cost of a tank of gas and an oil change...after a month of being told I would receive one and weeks of me calling to ask when I would receive the check. The paperwork issue was not resolved until June, and only because I called and asked why my loan company had not received a check from them for my cancelled extended warranty policy. The loan company processed the information as soon as I sent it to them, but apparently the paperwork that Central Auto Group needed to complete sat on a desk for 4 months. Again I had to call multiple times and send multiple emails until the issue was resolved. I bought my car in late December 2015. In June my air pressure light came on and I did not think much of it, until it kept coming on every week to ten days. Upon further inspection I discovered that one of my tires had dry rot! I took my car to a Honda dealership because of a common issue with the gas cap and asked them to also do a full assessment. The Honda dealership rated my back two tires' treads at 7/10 and my front two tires at a 4/10! I bought the car 6 months ago and now I have to buy 4 new tires!! Two with unsafe treads and one with dry rot and in order to keep the car balanced I have to buy the 4th, too. I emailed Mike, who was very helpful with my issues before, and he called me right away and asked if I had an estimate for the cost of 4 news tires and said he would work on it and call me the next day. That was August 25th and I have not heard from him since. I emailed him on September 9th to see if he had any answers, but again I have not heard back. I can not in good conscience recommend their sales, finance, or customer service department based on my first experience, and now I can not recommend their service department if they inspected the tires on my car and thought they were acceptable. More
by Kate
Employees Worked With
Mike
September 19, 2016
gr8 job It was a gr8 experience Not a lot of waiting around .Got right to the task at hand. I really appreciate that.I WILL GO THERE FOR MY NEXT CAR It was a gr8 experience Not a lot of waiting around .Got right to the task at hand. I really appreciate that.I WILL GO THERE FOR MY NEXT CAR More
by cvigeant973
Employees Worked With
joe ,rick
