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Centennial Hyundai

Las Vegas, NV

3.6
1,750 Reviews

6200 Centennial Center Blvd

Las Vegas, NV

89149

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Showing 1,750 reviews

May 03, 2012

Going to the dealership, I expected to be bombarded with money-hungry salesmen. I also expected lackluster service. Nevertheless, we continued to the Centennial Hills Hyundai dealership. My father and I wer More

by zcajucom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 26, 2012

I was looking for a new car, as my Isuzu was becoming a money pit. I had been shopping around various dealerships and this one was the latest. Anthony was very nice, outgoing but not pushy. He allowed me t More

by Mkraus322
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 17, 2012

I was looking to trade in 2 vehicles on 2 Toyota Prius C's and went to Desert Toyota and they were very nice, however the Prius C was too small so I decided to look elsewhere. I ended up at Centennial Hy More

by airics
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skip and David Shakely
Jun 05, 2012 -

Centennial Hyundai responded

Planet Hyundai Centennial wrote on 4/18/2012 3:03:20 PM: This is Skip Shakely from Planet Hyundai Centennial. It has come to my attention that you were dissatisfied with your recent purchase on March 15th. I assure you that I have been very thorough in getting a complete understanding of the issue in its entirety. I’d like to start off by addressing some of your concerns as I understand them and I hope we have an opportunity to speak further to touch on anything I’ve missed. In regards to the limited availability on Velosters, they are a very popular new vehicle that tends to leave the lot the moment they touch ground across the country. I’m happy we were able to find one of the exact models and colors you liked. The red Veloster you received with the chip in the bumper was inexcusable and I’ve personally addressed that with our staff internally. I also understand our sister store reported not having the Blue model you wanted in stock. While our stores have a close relationship, we do not share inventory. They apparently had the car but already arranged for pricing and pickup for a customer on their end. That deal eventually fell through, which is why the Blue Veloster became available to you and we were able to trade you out of the Red one. Tracking back to the popularity of the Veloster, most manufactured parts are being sent straight to the production of new vehicles. We needed to switch out the fuse box, which is usually a very simple and quick repair, but very few stores have that part in stock yet and we wanted to set reasonable expectations for you. We were fortunate enough to get the part much earlier than we expected and made sure you were taken care of in a timely manner. Finally, I checked the inventory lists over the last month and we just received the Yellow Veloster on our lot this past Saturday, April 14th. I’ve addressed this issue with our sales team and this was information that fell through the cracks. We did not look forward into expected inventory because we were under the impression that you wanted the car sooner than later. We should have been more direct in asking you to understand your timeline of expectations, and for that I personally apologize. I would like an opportunity to speak with you over the phone to discuss anything I might not have addressed or maybe have not touched on to the extent you would like. You mentioned that you had a difficult time reviewing the price match guarantee, so I would also like to handle that personally. Please call my direct cell line at 702-277-5686. I will be readily anticipating your call and I look forward to speaking with you. -------------------------------------------------------------------------------- (Reviewer has read this message)

Jun 05, 2012 -

Centennial Hyundai responded

airics wrote on 4/18/2012 3:25:12 PM: I will call you tomorrow. At no time was red, blue, or silver the color of my choice it was my only options as I was told yellow, green, or orange were not available. When a yellow was located I was told $2k over sticker plus an additional 750 delivery. The silver vehicle has been running fine. It has a loose USB port which I can put up with for now. It's even getting 45mpg on the highway. The blue one doesn't get more than 30mpg on the highway, has a miss that I can feel, a vibration in the steering wheel, along with a rough ride as compared to the silver one. Other than color of silver (which I'm used to now), I am satisfied. I am completely dissatisfied with the blue veloster. As for not knowing the yellow was coming in, I don't believe that for a minute. Being in the auto dealership business for the last 18yrs, I know you have a 45-60 day window of what's coming in. I cannot believe I was treated as if I knew nothing. There was no rush for the color and I can show texts stating that

Jun 05, 2012 -

Centennial Hyundai responded

Planet Hyundai Centennial wrote on 4/25/2012 2:00:46 PM: John, I am glad we were able to solve the issues that we had with your recent purchase. I am also pleased that these things were brought to our attention. We learn from our mistakes and customer satisfaction is always our main concern. I know a lot of times that phrase is tossed about but I think you know know it is really about "happy customers" here at Planet Hyundai Centennial. It pleases me to know that we now have a happy owner of 2 Velosters in the family. You and Shannon will make a great addition to the Centennial family of happy customers. It was my pleasure to bring this situation to a happy conclusion and I look forward to many more happy moments with you in the future.Show off that new veloster and Happy Motoring! --------------------------------------------------------------------------------

Jun 05, 2012 -

Centennial Hyundai responded

airics wrote on 4/25/2012 4:25:37 PM: After meeting Skip, I have to say that the caring from the Centennial Family went way beyond the norm. I am very thankful that we were able to rectify the issues at hand. I will recommend Centennial Hyundai strongly in the future. Once again, thank you Skip for putting up with us and fixing the dilemma. I am now the proud owner of a silver Veloster and a banana! --------------------------------------------------------------------------------

March 16, 2012

I was really upset because I drove over 25 miles with a blown engine. I had been talking to a Mazda dealership because they had falsely advertised push pull or drag your car in and they wild give you $4000 More

by redheadqt78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 01, 2012

Anthony was one of the greatest car salesmen I have ever worked with. I told him upfront what I wanted and how I WANTED IT. If it worked we had a deal, if not I couldn't do it. There was no pressure. I left More

by homeboychief
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Franich
January 29, 2012

This dealership is awesome. The employees at Centennial Hyundai are all commited to provide the best customer service possible. No only did they make us a great deal, they make it as enjoyable experience a More

by mrgrape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Spence, Brian McKenna, Skip Shakely, Joe Rodriguez, Ray Fernandez
January 27, 2012

My son and I went to Planet Hyundai Centenniel to buy a new Elantra. Before discussing the purchase with the salesman, Mike Landau, I explained to him my wish to not engage in the long process of "back an More

by gschwob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Landau
January 26, 2012

I came in to test drive a car I researched and to go home. In my head, I was going to be defensive and wary of everything- especially the dreaded "car salesman." I went home that night with my More

by Ilovemyhyundai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Franich, Joe Rodriguez
January 26, 2012

Just purchased a new 2012 elantra from Bob Stewart in the internet department. I had the best experience! Bob was very polite, very informative and helpful. The test drive was great and Bob answered all of m More

by calypso26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
bob stewart
January 25, 2012

First off, I would like to mention that the part of car and furniture shopping I enjoy the least is the salesman aspect of it. However, on this visit I was amazed that I actually really enjoyed our salesma More

by gadjetjoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
george zimmerman, ray guiterrez
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