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Centennial Hyundai

Las Vegas, NV

3.6
1,750 Reviews

6200 Centennial Center Blvd

Las Vegas, NV

89149

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Showing 1,750 reviews

June 16, 2012

We came to the dealership not expecting to buy, when we arrived, we where greeted by the most friendly sales person ever, BB, he was FANTASTIC. He never tried to talk me into a different vehicle. I knew wh More

by Jeep2Hyundai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jade Cabrero, William "BB" Bussey
June 07, 2012

Forthcoming and honest. As a Marine, I value this very much. Tracey was more than helpful. I Consider him a friend now. Everyone I met was very friendly. More

by kitamaya1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 02, 2012

When i a got out my car their was one gentleman standing right in front. As i was walking up he walked right up to me and introudced is self as Anthony Franich. Then he procced by asking me what i was looki More

by tweetybird03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 01, 2012

This is the 3rd car I have bought from Anthony from Centenial Hyundai. Once again he has far exceeded my expectations. There is never any pressure from Anthony. He is an honest upront salesman. I know, More

by homeboychief
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 27, 2012

During my car buying experience, I had the pleasure of working directly with three stupendous men! I met Anthony Franich when I stopped by the dealership for my first visit to check out how a base mode More

by Cthack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William "BB" Bussey
May 26, 2012

My salesman, Jesse Edwards was exemplary. He did everything within his control to do his job well. His manager, Carlos Hidalgo was pleasant to work with and apologized for the time we had to wait. More

by tennispoker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesse Edwards
Jun 05, 2012 -

Centennial Hyundai responded

Planet Hyundai Centennial wrote on 5/31/2012 2:45:51 PM: Dear Tennispoker, This is Skip Shakely, General Manager of Planet Hyundai Centennial. I am writing to hopefully remedy the situation that has occurred.I hope you will accept my sincerest appologies for any part Planet Hyundai played in this unfortunate set of circumstances. Satisfaction with the product we represent and in how our customers are treated is my main concern. Our goal is to help a customer buy a vehicle that meets their needs as they represent them to us. We try to do this in the best and most positive manner humanly possible. The evening you purchased your new Elantra that was our goal. It was a busy night and we had quite a few sales take place that night, which did cause some delays in processing the paperwork. We staff for this as you can imagine. Paperwork finalization and titling is an exacting and time consuming process that is done only by trained personnel. Your review states that Mr. Fernandez did not inform you of the extra tire and wheel protection that can be purchased for the exact situation you encountered. Your signature on the documents say that you declined this protection.Mr. Fernandez earns his living by the sale of these products so one would have to wonder why he would not present this to you? He tells me that you informed him that you didn't need any of that extra stuff. I am also wondering how Planet Hyundai can be held responsible for an obvious gash in your tire since you were driving the car not us? You took delivery of the vehicle 2 days prior to this happening. In summation I can understand your frustration with these unfortunate happenings, however we did everything with your car purchase in good faith. We offered you extra protection for blow outs and tire and wheel issues, you declined it, I offered you a discount on a new tire, you didn't feel it was good enough. The only area that I feel Planet Hyundai possibly dropped the ball was not rushing a customer that was with the business manager prior to you seeing him and causing you to have to wait additional time, for that please accept my appology. --------------------------------------------------------------------------------

Jun 11, 2012 -

tennispoker responded

For the record, my car purchase was in the middle of the afternoon, NOT in the EVENING as you claim. Obviously by LYING and saying the transaction happened in the evening, it would seem that it was more excusable that your dealership was under-staffed and it was ok to make a customer wait OVER an HOUR to finish a non-finance purchase. My debit card receipt proves that you lied about this fact. This is yet another example how you want to twist the facts to make your dealership look better. Not once did you mention that you actually confronted your finance manager and asked him whether or not he actually mentioned the extra warranty available for the tires. You would rather NOT GIVE THE CUSTOMER THE BENEFIT OF THE DOUBT. You shut me down on the phone without properly researching the facts. Your response to my review stating that my purchase happened in the evening is another example of how you are quick to respond even though you are ILL-INFORMED. My recommendation to anyone interested in buying a Hyundai, make sure you check out other local dealerships like Henderson Hyundai. Chances are they have a general manager who is customer service-driven and knows how to properly staff their dealership. Based on my experience, Planet Hyundai Centennial definitely does not!

May 24, 2012

I've been buying my family's autos and LDVs for decades. I have never had more fun than the time spent with Chris Rooney. I'd searched all over Las Vegas, through every make Nissan, Ford, Toyota, Honda, Vol More

by butch6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Rooney, Chris Rooney
May 18, 2012

This was without a doubt, the best new vehicle purchasing experience I have ever experienced. While my wife was doing some shopping nearby, I decided to stop at this dealership to just look at some of the n More

by rpkyam12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 05, 2012

Just bought my first Hyundai today, from Anthony Franich with help from Brian McKenna. I normally hate the whole car shopping and buying experience, 50% attributed to the whole sales process and 50% attribu More

by larry!!
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 04, 2012

BB and Joe were both awesome and made the experience stress free!! I had my teenage daughter with me and both of them made her feel comfortable. Thank you so much! More

by mcravens69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BB, William "BB" Bussey
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