Centennial Hyundai

Dishonesty about car repair New Hyundai air continually not working. Many service time wasted....being told it was fixed when it was NOT. Preparing to file the Lemon Law!!! New Hyundai air continually not working. Many service time wasted....being told it was fixed when it was NOT. Preparing to file the Lemon Law!!! More

Never thought it could get any worse First, reading the review below about the AC and the black seats being an issue, i wouldn't ever believe in my wildest imagination, HOWEVER after deal First, reading the review below about the AC and the black seats being an issue, i wouldn't ever believe in my wildest imagination, HOWEVER after dealing with Augustine and his antics, i totally believe the reviewer. This dealership has gone down hill....I just purchased another vehicle (i have 6) from TOWBIN of all places.. i actually had a pleasant experience... Now onto my review of service... Bought a pair of Veloster's in March 2012. Overall the cars have not been bad. Its the service department that is horrible. Augustine is by far the worst customer service person that I have dealt with at the dealership. Went in for a simple oil change and have been having problems with the radio and fuel economy. One Veloster had the radio issue already and it was replaced with no issues (Corey/Brian/Chance). This Veloster is having the same exact issues, the radio was reset again for the millionth time.. I do this frequently as the radio is junk. They did not reset any of the functions and all was lost.. I can live with the lousy radio. The problem is fuel economy. The Yellow Veloster gets 39mpg.. the green rarely sees 30. I have complained about this on every occasion with the same result.. your wife has a lead foot. I filled the car up with fuel and drove it only myself last week.. best fuel economy was 31. Yesterday, in the mail, i received a citation for smoking vehicle. I called Augustine and before he could even see the vehicle, he claimed sludge and no warranty because of the interval. The manual states 7500 miles… he claims harsh conditions and 3750 per interval. Manual says that if you live in dusty conditions. I live in Las Vegas, not harsh maybe by heat but thats it. The manual does not mention Nevada as harsh conditions. HE DIDN'T EVEN REQUEST THAT I BRING IN THE VELOSTER.. HE JUST MADE AN ASSUMPTION... HORRIBLE SERVICE PERSON. As far as I'm concerned.. i'm done with this dealership. Will be getting rid of the Velosters ASAP. Should have stuck with Toyota or Honda. Incidentally, the Veloster with the problems has 12,600 miles…. I fully intended to legal up on this one…. Hyundai already lost a class action suit regarding MPG. The service department will deny this vehimentally. I don't know what happened in the last couple years, but this dealership has become terrible. Since my original purchase at Centennial, I have bought from Towbin Fiat and Autonation Honda with no issues or pressure... Lastly, if you bought a Hyundai, prior to the lawsuit, the brand image has now suffered as well as your resale value. Think carefully about a Hyundai purchase and skip this dealership entirely.... More

Sold vehicle under false pretenses! Make sure you DO your research before going to this dealership. If you go to their website and search new vehicles (centennialhyundailasvega…) and Make sure you DO your research before going to this dealership. If you go to their website and search new vehicles (centennialhyundailasvega…) and you see a car you like, print the page and take note of the stock number which is the last 6 digits of the VIN number of the car for sale. This dealership was about to charge me $6000 over the advertised price, they claimed it was not false advertising but an error, which I quickly called them out on, leading them to sell me the vehicle for $900 above advertised price because the car had an aftermarket navigation system installed. I requested they find me the same vehicle with stock radio, but they said they could not find so I had to purchase the vehicle with the navigation system, which I completely regret!!! They sold me the vehicle with an aftermarket navigation system which was added on for a prior potential buyer but something fell through and the cost of the navigation system was passed on to me. Not only is the aftermarket navigation system horrible (UNVAI X5) but they didn't even show me how it worked or even provide me with a manual. This horrible UNAVI system which was installed by a third party per request of the dealership is called UNAVI X5 and if they try to sell you a vehicle with that system stay away because it has so many issues that I had to take my 2014 vehicle for service 4 times in less than one month because of it. After 4 service trips to get the navigation system fixed they told me that all the issues I was having was just the way the system worked. The issues consisted of the following; it takes 20 seconds for the navigation to load once you start the vehicle, then if you want to reverse within the 20 seconds the backup camera does not work, then after the system has loaded you have to have the system under the "radio" setting because if its on any other mode (i.e. home screen, clock, video, etc...) the backup camera will not show on your screen, then if you have the navi system in the "radio" setting it does not have a clock so you have to flip back and forth between settings in order to know what time it is or what's playing on the radio which is a huge hassle. So after I discovered how horrible this system was, I asked them if I can get the stock radio placed back on. They said they could but would not reimburse me the money I had to pay for it. So the only way I can have a working system is to go to a stock radio with no navigation but I paid for a vehicle with navigation. Which is completely ironic how they didn't want to sell me a vehicle with a navigation system for the price of one without it. The vehicle is great but this aftermarket system that was not explained to me is the whole problem and all I'm asking for is to be reimbursed for having to pay for it. I contacted the General Manager for about a week and left a couple of voicemails and no calls were ever returned. I am now having to deal with Hyundai Corporate and will be filing a complaint with the BBB. This sleazy dealership is very happy to take money from you but when they know they messed up they will not return any money. The service department supervisor was nice but said that the aftermarket system has nothing to do with Hyundai and they cannot reimburse me my money. With the system being aftermarket my 10 year bumper to bumper warranty I purchased will not cover it so if I don't switch back to a stock radio and this system craps out in a year or so I'm completely screwed. STAY AWAY from this dealership or if you must purchase from them DO NOT get any vehicle with aftermarket stuff. Also, make sure you read you read the numbers on the contract because I think I might have got charged twice for this navigation system because there's a line that says aftermarket and a price plus the vehicle price which included the system, but they told me it was the cost of the warranty which I'm not to sure is the case. I don't trust Centennial Hyundai and I can tell you from experience don't deal with my hassle and go somewhere else. More

We honestly went in for a recall on my car. While we waited we looked at the new cars in the showroom. We liked the Hyndai Elantra and with all the great features and the price we turned in our car for waited we looked at the new cars in the showroom. We liked the Hyndai Elantra and with all the great features and the price we turned in our car for a new one. Rick was the best! Very professional, friendly and very helpful. He gave us a complete description of the features on the car and even helped us transfer our belongings to the new car and set up our iPhones with the car's bluetooth. We love our new car! We had a great experience and will definetely recommend Centennial Hyundai to anyone. THANKS RICK! GOD BLESS. More

Salesman Amos Maly lied about the vehicle we leased. He stated it had AWD, when it didn't. We had clearly indicated we wanted AWD and found out on a Forest Service road that this Tucson didn't. Upon goin stated it had AWD, when it didn't. We had clearly indicated we wanted AWD and found out on a Forest Service road that this Tucson didn't. Upon going back to the dealership my wife went in ahead and I waited for a minute. When I started to go in I encountered a manager named Donnie. Now, I am a 67 year old, 100% disabled Vietnam Vet, I am already completely upset, and my encounter with this manager immediately triggered a PTSD attack. After trying to calm down I finally made it to the GMs office where I met Chance Slingerland and Marcus Miller. Donnie was already accusing me of fabricating my whole experience when Marcus asked him to leave. I needed to leave the office, too, and asked for business cards. Both men denied my request and physically covered a stack of business cards on the desk like petulant school kids. So I'm sitting out front in my car (I didn't want) and Donnie (sp) comes out for a smoke break and starts swearing at me. I open my car door and he pointed his cigarette at my disabled veteran license plate, laughs, and tells me 'what a stupid old *&&^$$ vet for even getting a car from them and I #(*&*)*& deserved what I got. Meanwhile Mr. Miller comes out and motions for him to be quiet. My wife comes out of the dealership with the statement that 'their salesman lied' and a promise that they'll find an AWD vehicle for us 'in our price range'. To date we have received no calls and phone calls to Mr. Miller are never returned. I love Hyundais and we traded in an 07 Tucson with AWD that my wife and I absolutely loved and enjoyed going off-road with immensely. We were eager, willing buyers of an AWD but, instead, were lied to and forced to take a lesser vehicle. Then I was disrespected by a member of their management team for my service to my country. I will never deal with this dealership again. More