Centennial Hyundai | Page 158

Fantastic The dealership respected my time, needs and budget. They were professional and worked with us in getting the best purchase for our family's needs. T The dealership respected my time, needs and budget. They were professional and worked with us in getting the best purchase for our family's needs. This is my 3rd purchase from this dealership and have recommended it to my friends and family. Thank you! More

Not completely satisfied. Not many people enjoy going through the car buying experience, but overall this was okay. My wife and I experienced a somewhat unprofessional conversa Not many people enjoy going through the car buying experience, but overall this was okay. My wife and I experienced a somewhat unprofessional conversational style when Rhett Butler seemed be frustrated with us asking more questions about the Lease he was explaining. I stated that I did not want a Lease right after he suggested it, as I did not want the mileage cap. His response was, quote, "when people respond so quickly like that, they don't understand the lease." My thought, "oh, so you're not listening to me." We asked him to explain the Lease in case there was something that we didn't know. He started explaining it as he scribble numbers down on a piece of paper. I'm sure he knew believed what he was saying was true, but from the outside known of it made sense. Too fast. Too much detail glossed over. My wife then asked a question, to which his response was, "I just told you..." Huh? Really? I stopped him in that moment and explained that he was not going to talk to my wife that way and we would be leaving. He did apologize for the situation, but I do not believe he knew why he was apologizing. If you are asking me to spend that much money in your busy, I expect a massive level of courtesy and respect. This did not happen in this transaction and both wife and I were seconds away from leaving. However, since we understand that it's just communication that needs to addressed, we wanted to keep it as professional as possible and work through it, but I didn't go out to buy a car and have to "work through" the experience. In this day and age, the old "Car Sales persona" has no place in the market. We were asked to give a 100% score on this survey, to which I agreed. However, the more I think about it the more I needed to express my side of the experience. I offer this information as form of learning and being able to change the face of Car Sales. I believe it's possible for this process to become an enjoyable and fun experience, but the industry has a very long way to as far as I'm concerned. More

Thank You Very helpful, Chris took time to keep my 6 year old happy and even fed him some pizza. I've bought two cars from this dealership. Very helpful, Chris took time to keep my 6 year old happy and even fed him some pizza. I've bought two cars from this dealership. More

Great experience I made my first brand new car purchase at Centennial Hyundai. The process was quick and painless and nothing at all like I expected. I was greeted wit I made my first brand new car purchase at Centennial Hyundai. The process was quick and painless and nothing at all like I expected. I was greeted with friendly faces and had the pleasure to work with the kind, knowledgeable salesman, Amos Maly who made me feel comfortable. Thanks!! More

2016 ELECTRA VERY UPSET.CALLED BACK TO TALK TO SALES MANAGER CURTIS WHO HAD SOME GUY CALL ME BACK WHO SOUNDED LIKE HE WAS DRINKING, AGREED I WAS VERY UP SET BECAUS VERY UPSET.CALLED BACK TO TALK TO SALES MANAGER CURTIS WHO HAD SOME GUY CALL ME BACK WHO SOUNDED LIKE HE WAS DRINKING, AGREED I WAS VERY UP SET BECAUSE I WAS TOLD BY AMOS THAT THE FIRST 2 CAR PAYMENTS WOULD BE MADE FOR ME. HE LIED TO ME. SCAMMED MY SAYING THIS WAS A SPECIAL PROGRAM FOR FINANCING. DID NOT MENTION IT WAS A LEASE. I DON'T KNOW ANYTHING ABOUT LEASES. VERY VERY ANGRY RIGHT NOW., More

car buying is never fun car buying isn't the easiest thing to do but we felt very comfortable and we were treated with kindness and respect. we will definitely go back for ou car buying isn't the easiest thing to do but we felt very comfortable and we were treated with kindness and respect. we will definitely go back for our second car. More

Satisfied Great staff and helped me with what I needed and in the price I was looking for, very satisfied with my car and definitely will recommend dealership. Great staff and helped me with what I needed and in the price I was looking for, very satisfied with my car and definitely will recommend dealership. More

Excellent We have been very happy with the dealership. They have taken very good care of us each time we have bought a car from them. We have been very happy with the dealership. They have taken very good care of us each time we have bought a car from them. More

Overall good experience. The service department team is excellent and the majority of other staff was professional and helpful without being too pushy. We negotiated a very go The service department team is excellent and the majority of other staff was professional and helpful without being too pushy. We negotiated a very good price for a new 2015 Accent and my daughter is very pleased with the car. More

New car purchase Great experience love my new sonata sport. Now it's time to take a road trip and enjoy our new car. Everybody at the dealership was very friendly and Great experience love my new sonata sport. Now it's time to take a road trip and enjoy our new car. Everybody at the dealership was very friendly and helpful. More