Cedar Rapids Toyota

Very Down to Earth Alan and Curtiis pulled no punches and made my buying experience a wonderful one. I am going to recommend this dealership to all. This is my second ti Alan and Curtiis pulled no punches and made my buying experience a wonderful one. I am going to recommend this dealership to all. This is my second time buying a car there and I will do it again when the time comes. More

Good Service Friendly, high energy people providing good service. The salesman listened to my questions and did not try to sell me anything I didn't want. Friendly, high energy people providing good service. The salesman listened to my questions and did not try to sell me anything I didn't want. More

In a hurry...needed an oil change I informed Steve(Service Consultant) that I needed to leave to be at a meeting by a certain time. He assured me that they would have my oil/filter cha I informed Steve(Service Consultant) that I needed to leave to be at a meeting by a certain time. He assured me that they would have my oil/filter changed and tires rotated in time for me to make my meeting. They delivered my car serviced and ready to go to me with 15 minutes to spare. As usually it was handled in a professional way by everyone at CR Toyota. More

Rav4 Purchase Gene is a good guy to work with. I was satisfied with the purchase process and am very happy with my new Rav4. I would recommend anyone looking for Gene is a good guy to work with. I was satisfied with the purchase process and am very happy with my new Rav4. I would recommend anyone looking for a new vehicle to Gene and Cedar Rapids Toyota. More

best service from quality team Tim went above and beyond. He was honest and hardworking. Wendy was lovely to work with as well and was quick and helpful. Both of them were awesome a Tim went above and beyond. He was honest and hardworking. Wendy was lovely to work with as well and was quick and helpful. Both of them were awesome and I would rec. them highly to anyone needing to buy or lease. More

trusted Salesman I have bought 3 cars from Alan Makabi in the last three years. I find Alan a trustworthy individual and I feel very good doing business with Alan. H I have bought 3 cars from Alan Makabi in the last three years. I find Alan a trustworthy individual and I feel very good doing business with Alan. He is fair man. This time I also worked with Phil in finance, I found him helpful and very straightforward person. i would do business with Phil again. More

Repeat Customer - Took last 14' 4Runner on the lot! Yet another great experience working with CR Toyota and Alan Makabi specifically. We are repeat customers for the dealership and Alan. In this day a Yet another great experience working with CR Toyota and Alan Makabi specifically. We are repeat customers for the dealership and Alan. In this day and age, that is a very positive testament to our two car buying experiences, I highly recommend working with Alan as he spent a great deal of time answering questions via email, on the phone and in person. No hard sell, only listed to our wants and matched us up with a car. Both purchases were for my wife's vehicle and he treated her with great respect both times. He was great with our 6 year old also, playing with her in their toy room while we were busy working on a price. We chose to finance because of Toyota's great deals and working with Wendy Nelson was seamless, smooth and quick - no hard sell again but provided all the options and information we need to put us into the packages that were right for us. Looking forward to enjoying our new 4Runner for many years! More

Trustworthy. Long ago, this dealership earned our trust and loyalty. They have never let us down. I prefer to have our routine oil change service done there beca Long ago, this dealership earned our trust and loyalty. They have never let us down. I prefer to have our routine oil change service done there because the staff is so friendly and competent. More

Off Day? This was me 2nd ever visit to the service center after buying my certified Camry about a month ago from CR Toyota. Since they haven't fixed this yet, This was me 2nd ever visit to the service center after buying my certified Camry about a month ago from CR Toyota. Since they haven't fixed this yet, I'll need to go back a 3rd time. I'm simply trying to get the maps updated in the Navigation system. I was told this should take about an hour. At the 1st appointment, they told me that I needed to come back since they had not ordered the USB stick with the map update. Here's what I experienced on my 2nd visit. 1. Check in was not friendly, but I was willing to overlook that from Joe. Everyone can have an off day. 2. Shortly after I checked in I remembered that I wanted them to look at the "Service light" that had been on for a few days. I went back to Joe and waited without him acknowledging me while he finished some work on the computer. Another Service Rep. asked if I needed help. I told him I was waiting for Joe since I had just checked in with him. After a minute or two Joe asked for my name and then told me that Steve is my Service Rep and I should speak to him. I was a bit surprised. No offer to help; he didn't remember me from a few minutes ago, etc., and he wanted me to go to someone else. Then he seemed to catch himself and asked what I needed. I explained about the service light and he told me it just had not been reset from the last time it was there. After that, he asked my name again and looked up the vehicle to confirm that it didn't have any needed maintenance and the light did need to be reset. 3. While waiting for my vehicle, I overheard a very heated argument with a customer. I never saw the customer, but he was not being reasonable. What I did overhear were loud comments from Joe like this: "I don't have to do anything for you." "You can go ...." and when the customer yelled at him to just service the vehicle and tried to enter the customer service lounge, Joe yelled, "Hey! Get back here. I'm not done with you!" Everyone in the lounge heard this. 4. After 90 minutes I went to Steve (apparently my service rep) and asked about my car. After he checked on the car he told me that they overlooked (forgot) letting me know it couldn't be done. The USB stick they received from Toyota was bad. He explained that they would re-order the USB stick and schedule with me once it arrived. Then, he told me to go to the cashier's office to get my paperwork and keys. 5. The cashier couldn't find my paperwork or keys. She left me at the counter to talk to the service rep and returned about 5 minutes later. She was also told that my paperwork and keys should be with her, but she couldn't find them. I decided to return to the service area to look myself. I found that my car was parked in the service center, but the keys weren't readily visible. 6. After looking for the keys, I found them in the cup holder along with the technician's empty coffee cup. Apparently he'd been drinking his coffee while trying to update the nav system. 7. I took the coffee cup to the service rep's desk (he still wasn't around), and returned to my car to leave. After I was in my car and about to leave Steve appeared and told me that my keys were in my cup holder and that's where I should expect to find them. I reminded him that he told me to go to the cashier's window. Instead of an apology, I received an argument. Wow! Such a simple appointment, and so many negative experiences. Later I thought I would call them to speak to the Service Center Manager. Instead I was dumped into the voice mailbox of the HR/Service Center manager. Frustrating. I hope the third appointment is my last. More

thank you for your kindness and knowledge I email Alan Makabi and I receive a response immediately therefore I set up an appointment and Ty was there to help us with the sale. This is my thi I email Alan Makabi and I receive a response immediately therefore I set up an appointment and Ty was there to help us with the sale. This is my third time to purchased a Toyota from CR Toyota and would recommend them to anyone. I appreciated the kindness and the knowledge they show us which made it easy to purchase. More