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Cavender Buick GMC West

San Antonio, TX

4.6
193 Reviews
Cavender Cares SERVICE BEYOND THE DEALERSHIP We want to build lifelong relationships with families throughout Texas and assist them with their automotive needs. Servicing the community has always been a hallmark of Cavender's mission, but our passion for assisting those around us extends far beyond the walls of our dealership.
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7400 Texas 1604 Loop

San Antonio, TX

78254

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Showing 193 reviews

August 26, 2023

The service was great and smooth. Had very nice staff. They are good at providing costumer service. More

by Esmeralda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Cisneros
Aug 28, 2023 -

Cavender Buick GMC West responded

Esmeralda, thank you for the five-star review of Cavender Buick GMC West! We are glad that our service team met your expectations. See you down the road!

August 10, 2023

I had a great experience working with Karina at Cavender GMC. She was honest & professional. Thank you Karina! More

by panchotfarms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karina , Colby Joyner, Joey Rodriguez
Aug 10, 2023 -

Cavender Buick GMC West responded

We're glad to know you had a great experience with Karina at Cavender Buick GMC West! Your kind words about her honesty and professionalism are much appreciated. Thank you for your review!

August 05, 2023

I purchased a CERTIFIED pre-owned vehicle from (CAVENDER BUICK GMC WEST) and with that certification comes a list of services and assurances, including a 172 point inspection and repairs of any items that d More

by kandc0404
Purchase Time
Recommend Dealer
No
Employees Worked With
Arony Munoz, Richard Roel
Aug 07, 2023 -

Cavender Buick GMC West responded

It's concerning to hear that you did not have a better experience and I apologize for the lack of follow-up on our end regarding your vehicle's inspection. I assure you, it is never our intention to mislead or inconvenience our valued customers, and I would be more than happy to personally assist you. Please reach out to me as soon as you can so that we can work toward addressing these matters together. Thank you, Joey Rodriguez - General Sales Manager - (210) 819-4444

Aug 07, 2023 -

kandc0404 responded

Thank you for responding. I live in Dallas and would like to take this vehicle to my local GM dealer and have the CPO 172 point inspection completed along with the items that were not repaired before I took delivery. I would be happy to forward you the list from the 172 point inspection that I saw were not addressed. And whatever the local dealer discovers during the inspection.

Aug 24, 2023 -

kandc0404 responded

Well, your lack of responsibility is not surprising..... You refuse to address the minor issues of my complaint and ignore again doing the right thing. Telling me that none of my issues except an alignment were going to be addressed, and that none of the other issues were worthy of fixing for a certified vehicle. I walk away knowing hopefully my formal complaints and reviews I have put out there will turn just one customer away from your dealership and go to a more reputable dealer...

July 31, 2023

Exelant service. my sales person was very helpful and explained every detail thourly and very knowledgeable of product. More

by tcgarza45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Corey Mcdonald,Mr Felix Declet, Mis Valeria Martinez.
Aug 01, 2023 -

Cavender Buick GMC West responded

We're glad to know you received excellent service and found our team knowledgeable here at Cavender Buick GMC West. Thanks for the positive feedback and keep us in mind for any future needs!

July 30, 2023

Great customer service and ok on the wait time. Service member very detail. Telling customer on service done More

by Egonzo60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Garza
Aug 01, 2023 -

Cavender Buick GMC West responded

We're glad to know you had a positive experience at Cavender Buick GMC West. We always aim for great customer service and detailed communication. Thanks for your feedback, and we hope to see you back!

July 26, 2023

Cavender Buick GMC West is convenient to where I live and I appreciate its close proximity. This was my first service experience at this location. It appears the service was properly performed and it was com More

by landerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jul 27, 2023 -

Cavender Buick GMC West responded

We're glad to know that our location is convenient for you and your first service experience with us at Cavender Buick GMC West was a positive one. We appreciate the feedback and look forward to serving you again in the future!

July 21, 2023

Always great customer service. I have been servicing my vehicles since I owned 2015GMC Canyon More

by felixcobos1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Joyner
Jul 21, 2023 -

Cavender Buick GMC West responded

Thank you for your ongoing trust in the Cavender Buick GMC West team to take excellent care of your vehicle. We appreciate your business and a five-star review!

July 18, 2023

Great experience at this dealership. Joseph was very knowledgeable about the Buicks and GMCs and helped us make an informed decision on which vehicle to buy. He made us at ease about the More

by jhamx4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Hamm
Jul 19, 2023 -

Cavender Buick GMC West responded

Thank you for the great review! We're glad to hear that Joseph provided you with a knowledgeable and pressure-free experience at Cavender Buick GMC West. We appreciate your business and hope you enjoy your new car!

July 16, 2023

Ramon & Joey always great customer service on both cars purchased. Will definitely be a long time customer! More

by geogonz1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramon Venegas
Jul 17, 2023 -

Cavender Buick GMC West responded

Hi Geo, thank you for the review! We're so glad that Ramon and Joey provided you with great customer service. We appreciate your loyalty as a long-time customer of Cavender Buick GMC West. Have a fantastic day!

July 06, 2023

The process was quick satisfying and very happy with the sales person Richard Zepeda, very knowledgable and very helpful I will recommend Cavender Buick to my friends and family,thank you so much More

by Spectrum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Zepeda, Colby Joyner
Jul 10, 2023 -

Cavender Buick GMC West responded

We're so glad to hear that you had a smooth experience working with Richard at Cavender Buick GMC West! We thank you for recommending us to your friends and family and hope to see you again in the future. Enjoy the new ride!

Jul 20, 2023 -

Spectrum responded

The process was quick satisfying and very happy with the sales person Richard Zepeda, very knowledgable and very helpful I will recommend Cavender Buick to my friends and family,thank you so much

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