Cavender Buick GMC West

I am a repeat customer of Cavender Buick GMC West. This transaction was one of the most streamlined I’ve ever experienced. I’ve had multiple new vehicles before this by far was one of the most pleasa This transaction was one of the most streamlined I’ve ever experienced. I’ve had multiple new vehicles before this by far was one of the most pleasant and efficient transactions ever. The sales team was absolutely phenomenal from first contact to shaking my hand as I left a lot was perfect. At the time of delivery, my vehicle was presented to me in a professional manner. Any questions I had on new technology was answered assistance with syncing. The systems with my phone to the vehicle was perfect. I cannot continue to say how absolutely pleased I am with the team. More

I had a great experience. Rob my sales guy was very helpful and knowledgeable. He made the experience very easy. Rob my sales guy was very helpful and knowledgeable. He made the experience very easy. More

Bought a brand new car and in 3 months it has already been in the shop 3 times for things that are jacked up and things that the service dept. jacked up. No one here is helpful. No one will return ca been in the shop 3 times for things that are jacked up and things that the service dept. jacked up. No one here is helpful. No one will return calls or texts. No one cares. Wish I would have never bought this car. More

DO NOT BUY OR USE THE SERVICE DEPARTMENT! I purchased a 2025 Dodge Ram here, and they included free oil changes for as long as I own the truck. I took it in for my first oil change, tire r I purchased a 2025 Dodge Ram here, and they included free oil changes for as long as I own the truck. I took it in for my first oil change, tire rotation, and alignment. I dropped it off at 8 a.m., and they kept it until the end of the day. When they finally called, they said the alignment machine was down but that I could pick up my truck. A few days later, warning alarms started going off. I was told that since it’s a Dodge, I should take it to a Dodge dealership for inspection. When I did, they discovered that GMC West had left all the nuts and bolts on my suspension loose. The technician said the suspension components were moments away from causing a serious accident. I had been driving around with my newborn baby in the truck without knowing how unsafe it was. Because this issue was caused by GMC West, Dodge won’t cover the repairs. Now my truck is stuck in the shop with a $500 bill—all because of GMC’s negligence. STAY AWAY! More

Very bad service every time I take my truck in for warranty work or service work they do a very shabby job and it seems like they have a gremlin working in their garage because there’s always loose sc warranty work or service work they do a very shabby job and it seems like they have a gremlin working in their garage because there’s always loose screws rattling around after their work is done or scratches inside my interior and loose panels. I have no idea why these people are so bad at their job. More

5 Stars – A Truly Exceptional Experience. I had been searching across Texas for weeks, looking for a specific Yukon in a certain trim that was clearly in high demand—only ten or so were avail I had been searching across Texas for weeks, looking for a specific Yukon in a certain trim that was clearly in high demand—only ten or so were available statewide. Most dealers I contacted were either marking up the price well over MSRP and/or adding thousands in unnecessary extras. Then I came across the exact model and trim I wanted on GMC’s website, which showed it was in transit to Cavender GMC West. From there, the experience couldn’t have been smoother. I quickly found the vehicle on Cavender’s website and submitted an online price request. I got an instant response—and to my surprise (and Cavender's credit), they were offering the vehicle below MSRP with no dealer add-ons. A few minutes later, I received a call from Brandon Guzman. He confirmed the price without hesitation. No games, no changes—just total transparency. I asked if I could put down a deposit to hold the vehicle, and Brandon made it happen that evening. Over the next ten days, while I waited for it to arrive, Brandon stayed in touch. As soon as it landed, he called to let me know it would be ready the next day. I drove down from Austin to San Antonio, and when I arrived, the vehicle was freshly detailed, fully gassed up, and waiting for me to take it home. The paperwork took less than 40 minutes. No upselling. No pressure. Just a smooth, easy transaction. Brandon took the time to walk me through all the vehicle’s features and answered every question I had. I was back on the road within an hour and twenty minutes. He even texted me the next day just to check in, make sure everything went well on the drive back, and confirm that I had everything set up the way I wanted. I’ve purchased nine vehicles from seven different dealerships in my lifetime—this was easily one of the best buying experiences I’ve had. Brandon Guzman was honest, responsive, and incredibly easy to work with. Cavender GMC West runs a professional, customer-focused operation from start to finish. I’ll be back when it’s time for my next GMC—no question about it. More