Cavender Buick GMC North

When I walked into the dealership around mid November the first person I bumped into was Felix Declet. I had purchased my 2001 Suburbsan from Covert in Bastrop in 2000 and in early November my wife and I spe first person I bumped into was Felix Declet. I had purchased my 2001 Suburbsan from Covert in Bastrop in 2000 and in early November my wife and I spent about a week in Bastrop with our travel trailer and 2 Boxers for some R&R. I figured I would be buying from them again and so we visited them 2 times while we were there. We "built" our vehicle, discussed discounts and rebates and then decided to go home and discuss it more. Soon afterwards I needed to ask someone (anyone) some questions so, as I worked very near Cavender at 281 & IH37, I decided to drop by one day. I met Felix first. Felix answered my questions and clarified a few things. As I was leaving he asked me some question (I cannot remember what) and I thanked him for his time and told him we expected to buy from Covert due to pricing. Felix only stated that "We compete quite well with Covert" and I left. Some days later I decided to let Felix compete with Covert. Our salesperson that we visited with at Covert was "ok", but I had left with some reservations about him. His follow-up to my queries left a lot to be desired while everything with Felix was attended to immediately. When I was close to "pulling the trigger" I emailed the Covert guy and told him "exactly" what I wanted and asked for a final quote within 3-5 days. He never did respond so, in essence, he eliminated himself. By this time I had decided that he would have to decimate Felix anyway as I really liked the way Felix explained things, his professional demeanor, and his willingness to go the "extra mile". He never tired of my questions and always followed up on my needs. This was a 2011 GMC 3/4 4WD Deisel PU and this is an expensive vehicle. I did my homework and am totally (I have had the vehicle for over a month) satisfied with my experience. I had told Felix of my experience with Gunn Honda in 2006 that was horrible. It took me over 3.5 hours to get out of their building when I bought my Accord. xxxx, I thought they wanted to adopt me! Felix assured me that it would not be that way with Cavender and is was not. I am most appreciative of Felix's honesty & character and always "doing what he told me he would do". I felt trust from him from the time I first met him and I would recommend Felix & Cavender to anyone. Even 5 weeks later he is working with me on accessories and minor problems as he promised he would. Thank you Felix. Regards, Jim Cahalan More

Jack was wonderful in working with me and not "pushy" but made it easy and comfortable. This is our 7th car to buy here and wouldn't think about using another dealer, saleperson or service depar "pushy" but made it easy and comfortable. This is our 7th car to buy here and wouldn't think about using another dealer, saleperson or service department. Also, Bobby Cavender is available as the dealer to talk with and makes you feel like your business is really appreciated. More

LEE COX did an excellent job assisting my boyfriend and I. We are making final decisions on which new SUV make and dealer we want to go with and he was one of the better more knowledgeable and helpful one I. We are making final decisions on which new SUV make and dealer we want to go with and he was one of the better more knowledgeable and helpful ones. Hopefully, we can get the numbers where they need to be and we will definitely ask for LEE COX. More

I was widowed about 6 months ago and going through the process of having to purchase a vehicle was quite unsettling for me. I'd already narrowed down my selection to a Suburban, knew my budget and was re process of having to purchase a vehicle was quite unsettling for me. I'd already narrowed down my selection to a Suburban, knew my budget and was ready to buy, however, I needed the salesperson to meet certain criteria for me to feel comfortable with this significant a purchase. I'd walked away from other dealerships and was ready to do so again, but didn't have to. Monti Samuels met my criteria...that criteria being a person who would be a sincere advocate for the customer. When a person possesses this quality, it shows. I'm very grateful he was among the several sales consultants from which I could choose to help me. I feel confident in my vehicle selection, thanks mostly to Monti. He listened and listened, showed me many vehicles, walked me through many steps and asked me many questions which helped me select the right Suburban for the right reasons. I also ran Monti in circles and asked him to "jump through many hoops" during the negotiation process, of which he did without hesitation. He remained calm, caring and my advocate from the moment I walked into Cavender. At the time of purchase dealerships were not important to me, the sales consultant was. I actually purchased from Monti that day....Cavender just happened to be where he worked. Monti is still my advocate. He's still looking out for me, which is also looking out for Cavender. Next time I have to purchase a vehicle I will remember not only Monti, but Cavender as well. Cavender can be very proud and honored to have Monti on the team. Sincerely, Lajuana Kubany More

Monti Samuels provided excellent customer service. He attentively listened to my request for information about the latest 2011 GMC Yukon Denali and 2011 GMC Acadia Denali. His immeasurable knowledge allo attentively listened to my request for information about the latest 2011 GMC Yukon Denali and 2011 GMC Acadia Denali. His immeasurable knowledge allowed him to give insightful information on standards and additional features flawlessly. His honesty and sincerity was surprisingly refreshing. He methodically presented the pros and cons of each vehicle. This delightful experience allows me and my wife to thoroughly examine possible options and accurately select the precise vehicle for our potential wants and tangible needs. More

I bought a 2007 mustang gt cs from him and the service was great! I had been searching several dealers for my mustang I was was not happy with the prices nor the amount of trade in the other dealwrs woul was great! I had been searching several dealers for my mustang I was was not happy with the prices nor the amount of trade in the other dealwrs would offer us for my spider eclipse. We had even gone to new braunfels to shop. when we passed by cavender and saw my car on th lot. Mr. Cox was very helpful I'm answering our questions and ensuring that we were completly satisfied with the car befor we bought it. We would defiantly buy from cavender again! More

I have purchased several vehicles from Cavender over the years,and it has always beem a very positive experience. The dealership is always pleasant and I,ve received excellent service on my cars when they h years,and it has always beem a very positive experience. The dealership is always pleasant and I,ve received excellent service on my cars when they have needed recommened oil changes or recall work from the service department. My salesman, Lee Cox, has been extremely helpful with the purchase of my car. He explained how the vehicle worked,and all the steps involved in the buying process, answering all my questions completely, with lots of patience,and a polite and friendly attitude. I would recommend Cavender dealership and Lee Cox to my friends and family looking to buy a new or used vehicle. More

We went in to just look at the 2011 cars and ending up buying a Buick. Since we were there, we "just looked" at the 2011 GMC trucks. And ended up buying a new truck. Hubby has driven nothing but a Silv buying a Buick. Since we were there, we "just looked" at the 2011 GMC trucks. And ended up buying a new truck. Hubby has driven nothing but a Silverado for years but LOVES his new GMC Sierra. This is our third vehicle purchase from Cavender Buick GMC and from Manuel. Why? Not because Manuel is a hard-pushing salesman but because Cavender goes out of their way to make us feel like family. Everyone that works there, from the owner on down, puts their customers first. And Manuel in particular makes it easy to buy a vehicle. From putting up with endless questions to ordering accessories to making service appts. No one does it better! More

This is our second time working with Cavender dealerships and we have had positive experiences both times. This time we worked with Alexis, who was very patient and kind during a time of choosing a different and we have had positive experiences both times. This time we worked with Alexis, who was very patient and kind during a time of choosing a different vehicle than what we had driven previously. She provided excellent customer service both before and after the sale. We have also been extremely satisfied with Cavender's financial department. They make buying a car a pleasant experience. We learned that Alexis had only been at the dealership just over a month when we had the pleasure of working with her. We hope she will be around for many years so that we can be repeat customers! More

I went looking for a luxury car. I had looked at the Lexus and wanted to see what the Buicks had to offer. Felix showed me the Buick Lucerne CXL, I was alittle hesitant on the vehicle, because I reall Lexus and wanted to see what the Buicks had to offer. Felix showed me the Buick Lucerne CXL, I was alittle hesitant on the vehicle, because I really had my mind set on a Lexus. Felix did a wonderful job of showing me all the perks of the Buick Lucerne, it had all the same accessories that the Lexus had but at a better price. Felix was so knowledgable, and so professional. I really enjoyed my buying experience with Cavender Buick, GMC. Thanks to Felix Declet. I will recommend him and Cavender Buick, GMC to all my family and friends, and co-workers. More