Cavender Buick GMC North

I was able to chat online with Luis to outline our expectations for the transaction -- before going to the dealership to complete the purchase. Both during the chat and when we visited the dealership expectations for the transaction -- before going to the dealership to complete the purchase. Both during the chat and when we visited the dealership -- he promptfully and respectfully responded to all questions and researched every item we requested. Without any doubt or reservation whatsoever, I'd recommend Luis as the point of contact for anyone looking for a professional who is focused on customer support. Perfectly satisfied! (Thanks, Luis!) More

Just bought a new Buick Enclave from Cavender, the second new vehicle (first was a 2009 GMC Yukon) we have bought from Cavender Buick GMC in the last few years. My experiences with this dealership are unifo new vehicle (first was a 2009 GMC Yukon) we have bought from Cavender Buick GMC in the last few years. My experiences with this dealership are uniformly outstanding, from the sales floor to the business guys to the service group and even the body shop (the first week I had the Yukon, I scraped the bumper backing out of my garage. When I took it to the body shop and asked them to take a look, one of the supervisors came out and worked on it for nearly an hour, cleaned it up and would not accept payment.) I have great respect for the owners as businesspeople and as people. It is the rare customer who does not meet Bobby Cavender during the buying,or even the shopping, experience. He just wants to be sure you have a positive experience with his dealership. These guys understand customer service as well as any businesspeople I know. I don't know how many cars I have bought during my nearly 50 years driving, but I do know this is the best dealership I have encountered during that time. You can't go wrong with Cavender Buick GMC. They just won't let you. Tom Chandler More

I have bought cars for the past 45 years and would put I have bought cars for the past 45 years and would put Cavender at the top of the list. As my salesman in buying my last two vehicles I couldn't ask I have bought cars for the past 45 years and would put Cavender at the top of the list. As my salesman in buying my last two vehicles I couldn't ask for a more courteous, knowledgeable,and reasonable individual as David Knight. Coming to a final price was painless and favorable to both of us. He also willingly addressed questions and problems I had after taking delivery of the car. David Lust is my service consultant and he has made my visits convenient as well as addressing all my concerns and requests. Joe Atilano is not only very personable but allowed me to be with- out my car for only one day. Moreover, he did a great repair job. I will continue buying cars at Cavender Buick. More

Felix was a gentleman from the beginning. Great individual that I have to give thanks to...not only for being a great "customer service representative" and "salesman" but because he served as a U.S individual that I have to give thanks to...not only for being a great "customer service representative" and "salesman" but because he served as a U.S. Marine and sacrificed above and beyond for his country. He is great!!! Keep up the good work!!! More

We love our Buick LaCross and the sevice dept. has been great inspite of all the construction they got going. David and Jack were great to work with and made us feel good about our purchase of the LACross great inspite of all the construction they got going. David and Jack were great to work with and made us feel good about our purchase of the LACross. Great Customer service is hard to find these days anywhere...but we got treated with the best at Cavender Buick. This is the best new vehicle purchase experience we've ever had. thank you DV More

I recently purchased a Buick LaCrosse CXS fully equipped from this dealer. I had narrowed my choices down to the Lexus ES350 and the LaCrosse. My criteria boiled down to value and true luxury (for me the from this dealer. I had narrowed my choices down to the Lexus ES350 and the LaCrosse. My criteria boiled down to value and true luxury (for me the one with the quietest ride). In comparison of the two vehicles, there is no comparison. The LaCrosse won hands down. This car truly has a luxury feel about it. Not just quiet inside, but "weird" quiet. There is absolutely no wind or road noise that enters the cabin. I'm a musician and I love my music when I'm driving. I had a choice of a six CD player with the Lexus or a 10gig recordable hard drive in the Buick. I now have over 60 CDs recorded and a menu to play by song, by album, by genre, etc. And the hard drive is only a little over 10 percent full. Just recently went in for the first oil change. Couldn't be more pleased. Everyone helpful, done quickly, washed and ready to go in less than 30 minutes. I can't say enough about the sales experience. I drove several LaCrosse models. I was there every week for over a month. David Knight my Salesman was very patient, answered all my questions and I never felt pressure. I think he knew the car would sell itself which it did. I believe I got a very fair deal on my trade and the price (which was a couple thousand less that a Lexus). Since driving this car I have been stopped many times to be complimented on the looks of the LaCrosse. I will definitely stay in this car line for years to come. Looking forward to the introduction of the LaCrosse Hybrid. More

Sales process was excellent little over an hour total time including test drive. But that wasn't the end. 2 days after purchase noticed huge nail in one of the tires of the new truck. Manuel saw me in th time including test drive. But that wasn't the end. 2 days after purchase noticed huge nail in one of the tires of the new truck. Manuel saw me in the service sept and after I told him what happened he went to manager and they agreed to pay half the price of the tire without me asking for it. They have earned my business. More

When I walked into the dealership around mid November the first person I bumped into was Felix Declet. I had purchased my 2001 Suburbsan from Covert in Bastrop in 2000 and in early November my wife and I spe first person I bumped into was Felix Declet. I had purchased my 2001 Suburbsan from Covert in Bastrop in 2000 and in early November my wife and I spent about a week in Bastrop with our travel trailer and 2 Boxers for some R&R. I figured I would be buying from them again and so we visited them 2 times while we were there. We "built" our vehicle, discussed discounts and rebates and then decided to go home and discuss it more. Soon afterwards I needed to ask someone (anyone) some questions so, as I worked very near Cavender at 281 & IH37, I decided to drop by one day. I met Felix first. Felix answered my questions and clarified a few things. As I was leaving he asked me some question (I cannot remember what) and I thanked him for his time and told him we expected to buy from Covert due to pricing. Felix only stated that "We compete quite well with Covert" and I left. Some days later I decided to let Felix compete with Covert. Our salesperson that we visited with at Covert was "ok", but I had left with some reservations about him. His follow-up to my queries left a lot to be desired while everything with Felix was attended to immediately. When I was close to "pulling the trigger" I emailed the Covert guy and told him "exactly" what I wanted and asked for a final quote within 3-5 days. He never did respond so, in essence, he eliminated himself. By this time I had decided that he would have to decimate Felix anyway as I really liked the way Felix explained things, his professional demeanor, and his willingness to go the "extra mile". He never tired of my questions and always followed up on my needs. This was a 2011 GMC 3/4 4WD Deisel PU and this is an expensive vehicle. I did my homework and am totally (I have had the vehicle for over a month) satisfied with my experience. I had told Felix of my experience with Gunn Honda in 2006 that was horrible. It took me over 3.5 hours to get out of their building when I bought my Accord. Hell, I thought they wanted to adopt me! Felix assured me that it would not be that way with Cavender and is was not. I am most appreciative of Felix's honesty & character and always "doing what he told me he would do". I felt trust from him from the time I first met him and I would recommend Felix & Cavender to anyone. Even 5 weeks later he is working with me on accessories and minor problems as he promised he would. Thank you Felix. Regards, Jim Cahalan More

Jack was wonderful in working with me and not "pushy" but made it easy and comfortable. This is our 7th car to buy here and wouldn't think about using another dealer, saleperson or service depar "pushy" but made it easy and comfortable. This is our 7th car to buy here and wouldn't think about using another dealer, saleperson or service department. Also, Bobby Cavender is available as the dealer to talk with and makes you feel like your business is really appreciated. More

LEE COX did an excellent job assisting my boyfriend and I. We are making final decisions on which new SUV make and dealer we want to go with and he was one of the better more knowledgeable and helpful one I. We are making final decisions on which new SUV make and dealer we want to go with and he was one of the better more knowledgeable and helpful ones. Hopefully, we can get the numbers where they need to be and we will definitely ask for LEE COX. More