Cavender Buick GMC North

JJ and the entire staff were absolutely wonderful! When it comes time to downsize from my current vehicle, I will go back. And 10/10 would recommend. When it comes time to downsize from my current vehicle, I will go back. And 10/10 would recommend. More

I had a very disappointing experience with Cavender Buick GMC while attempting to purchase a 2016 Yukon XL Denali. After confirming the vehicle was available, I placed a deposit, completed financing paper GMC while attempting to purchase a 2016 Yukon XL Denali. After confirming the vehicle was available, I placed a deposit, completed financing paperwork, arranged a third-party inspection, and drove approximately an hour to the dealership. Upon arrival, I was informed that another customer's hold on the vehicle had not actually expired and that the vehicle was still being sold to them. Unfortunately, making this trip caused me to miss my son's graduation ceremony, which is something I cannot get back. While my deposit was refunded, Sales Manager Miguel told me he would help locate a comparable vehicle and follow up with me in writing. Despite waiting more than a month, I never received the promised email, any vehicle leads, or meaningful follow-up communication. After escalating my concerns, General Sales Manager Santiago Sanchez responded, apologized for the situation, and stated in writing that Cavender would continue searching for a replacement vehicle and work with me on pricing. Despite those assurances, I never received any vehicle leads or further follow-up from the dealership. Mistakes happen, but allowing a customer to place a deposit, complete financing, coordinate an inspection, and travel to the dealership before discovering the vehicle was unavailable was extremely frustrating. The lack of follow-through afterward made the experience even worse. I hope Cavender improves its inventory management, communication, and customer follow-through so future customers do not experience the same situation. More

I purchased a Tesla from Cavender Buick GMC in November 2025. The vehicle arrived without its standard home charger because the dealership had removed it and sold it for use on another vehicle they sold pr 2025. The vehicle arrived without its standard home charger because the dealership had removed it and sold it for use on another vehicle they sold previously. To resolve this, my sales associate promised that the dealership would purchase and provide a replacement Tesla home charger at no cost to me. This commitment was documented in writing: I have a signed "We Owe" form clearly stating the dealership's obligation to provide the charger, and it was even signed by one of the managers. Almost two months later, the charger still has not been delivered. I've been repeatedly assured by various staff members that "it's already been purchased" and "it's ordered and will ship soon." No charger, no tracking number, no follow-up from the dealership. I've called multiple times requesting to speak with a manager, left detailed voicemails with my information and purchase details, and have yet to receive even one return call. This is not merely an oversight—it's a failure to honor a signed contractual obligation. It has been frustrating, time-consuming, and completely eroded my trust in Cavender Buick GMC. Potential buyers should be cautious: written promises and manager-signed documents apparently carry little weight here once the sale is complete. I recommend shopping at a dealership that follows through on its commitments. Still waiting with no resolution as of December 30, 2025. More

Amazing people and staff really took care of me with my new Acadia purchase. They worked with my budget and went above and beyond to get me a great rate for my loan. I will come back for any future purchas new Acadia purchase. They worked with my budget and went above and beyond to get me a great rate for my loan. I will come back for any future purchases and recommend them to all my friends and family. More

After leaving over 4 phone messages and calling numerous times and even responding to a text…I have had NO responses. My Yukon was serviced on 9/22/25 (I will not discuss that every time I come in I ge times and even responding to a text…I have had NO responses. My Yukon was serviced on 9/22/25 (I will not discuss that every time I come in I get tattooed for $2000-5000) and was to have an oil change and tire rotation along with a message that keeps appearing to my back up system for service. (I would NOT have come in had I known that Ricky was not there…that should be noted when we schedule online). The person that checked me in said that diagnostics were 4-5 days behind. OK no problem…I was then given to Sergio (worthless as an advisor) …he had no time or interest in assisting me. The only words he said to me was about the additional work that was needed, and I approved for $1856 total). I was told it would be about 2 hours. I checked in two hours, and Sergio was gone. I waited another hour, and he was still gone…about 30 minutes later someone else comes out and tells me my vehicle is ready and gives me a bill of over $2200…I said no that is not what I approved and showed him my phone. He asked me to wait and came back a few minutes later with the approved amount. I then asked him about the back system service, and he said he didn’t know anything about that and would have Sergio call me. That did not happen. The next day I get a text from Sergio asking me if I was satisfied and I texted back no as no one has contacted me about the issue with my back up system. Do you think he responded…NO he did not. That is why I called numerous time, I left numerous messages to the number they connected me to and NO ONE has called me back. What kind of service is this? More

I recently took my 2020 Ram 2500 diesel truck for service at Cavender Buick GMC North, where I purchased the truck and bought the extended warranty. The issue was wetness around the rear differential and Cav at Cavender Buick GMC North, where I purchased the truck and bought the extended warranty. The issue was wetness around the rear differential and Cavender replaced the pinion gear seals. The following week i took the truck on vacation to Colorado and when i arrived there the back of my truck and the front of my trailer were covered in some type of fluid. Looking under the truck the rear end was leaking fluid. I took it in to a Ram dealer there and they found the rear end fill plug was not closed all the way which led to the rear end fluid leaking out. I have contacted Cavender and waiting for a response since my truck has a humming noise from the rear end of the truck. NOT GOOD! More

I dropped off my Denali to fix the ventilation seats. They told to look at next day. I called them after 2 days and they didn’t even diagnosed it. I asked for the service manager to come on the phone and They told to look at next day. I called them after 2 days and they didn’t even diagnosed it. I asked for the service manager to come on the phone and he told me we don’t know when it’s going to be diagnosed and he can’t me give date and time. He offered to take your car back which I agreed but late on decided to keep it there and have them looked at it. After 4 days they texted me that it has been fixed. I went to pick the car and on the seats were still not cooling up. I texted them when I get home and they said it can’t be fixed because technician cannot reproduced the issue. I did get his answer and he had no explanation other than xxxxxxxxxxxx. General Motors had engine recall and they were xxxx busy when I went to pick the car. They didn’t want to spend time on diagnosing it plus my car is still under factory warranty so they decided to return it without fixing it. I will call to GM on that and submit my complain on their pathetic customer service and scamming people on the name of service. I was really surprised by Service Managers behavior and his responses. I will also lodge my complain to GM. More