Cavender Buick GMC North

We love our Buick LaCross and the sevice dept. has been great inspite of all the construction they got going. David and Jack were great to work with and made us feel good about our purchase of the LACross great inspite of all the construction they got going. David and Jack were great to work with and made us feel good about our purchase of the LACross. Great Customer service is hard to find these days anywhere...but we got treated with the best at Cavender Buick. This is the best new vehicle purchase experience we've ever had. thank you DV More

I recently purchased a Buick LaCrosse CXS fully equipped from this dealer. I had narrowed my choices down to the Lexus ES350 and the LaCrosse. My criteria boiled down to value and true luxury (for me the from this dealer. I had narrowed my choices down to the Lexus ES350 and the LaCrosse. My criteria boiled down to value and true luxury (for me the one with the quietest ride). In comparison of the two vehicles, there is no comparison. The LaCrosse won hands down. This car truly has a luxury feel about it. Not just quiet inside, but "weird" quiet. There is absolutely no wind or road noise that enters the cabin. I'm a musician and I love my music when I'm driving. I had a choice of a six CD player with the Lexus or a 10gig recordable hard drive in the Buick. I now have over 60 CDs recorded and a menu to play by song, by album, by genre, etc. And the hard drive is only a little over 10 percent full. Just recently went in for the first oil change. Couldn't be more pleased. Everyone helpful, done quickly, washed and ready to go in less than 30 minutes. I can't say enough about the sales experience. I drove several LaCrosse models. I was there every week for over a month. David Knight my Salesman was very patient, answered all my questions and I never felt pressure. I think he knew the car would sell itself which it did. I believe I got a very fair deal on my trade and the price (which was a couple thousand less that a Lexus). Since driving this car I have been stopped many times to be complimented on the looks of the LaCrosse. I will definitely stay in this car line for years to come. Looking forward to the introduction of the LaCrosse Hybrid. More

Sales process was excellent little over an hour total time including test drive. But that wasn't the end. 2 days after purchase noticed huge nail in one of the tires of the new truck. Manuel saw me in th time including test drive. But that wasn't the end. 2 days after purchase noticed huge nail in one of the tires of the new truck. Manuel saw me in the service sept and after I told him what happened he went to manager and they agreed to pay half the price of the tire without me asking for it. They have earned my business. More

LEE COX did an excellent job assisting my boyfriend and I. We are making final decisions on which new SUV make and dealer we want to go with and he was one of the better more knowledgeable and helpful one I. We are making final decisions on which new SUV make and dealer we want to go with and he was one of the better more knowledgeable and helpful ones. Hopefully, we can get the numbers where they need to be and we will definitely ask for LEE COX. More

We had a great experience. Monte made it very easy to buy a car. We will be sending all of our family and friiends to Cavender. We will be buying our daughter a car very soon and we will be buying it from a car. We will be sending all of our family and friiends to Cavender. We will be buying our daughter a car very soon and we will be buying it from Monte and Cavender. I will definitely tell everyone I know to buy there vehicle there. James More

When I walked into the dealership around mid November the first person I bumped into was Felix Declet. I had purchased my 2001 Suburbsan from Covert in Bastrop in 2000 and in early November my wife and I spe first person I bumped into was Felix Declet. I had purchased my 2001 Suburbsan from Covert in Bastrop in 2000 and in early November my wife and I spent about a week in Bastrop with our travel trailer and 2 Boxers for some R&R. I figured I would be buying from them again and so we visited them 2 times while we were there. We "built" our vehicle, discussed discounts and rebates and then decided to go home and discuss it more. Soon afterwards I needed to ask someone (anyone) some questions so, as I worked very near Cavender at 281 & IH37, I decided to drop by one day. I met Felix first. Felix answered my questions and clarified a few things. As I was leaving he asked me some question (I cannot remember what) and I thanked him for his time and told him we expected to buy from Covert due to pricing. Felix only stated that "We compete quite well with Covert" and I left. Some days later I decided to let Felix compete with Covert. Our salesperson that we visited with at Covert was "ok", but I had left with some reservations about him. His follow-up to my queries left a lot to be desired while everything with Felix was attended to immediately. When I was close to "pulling the trigger" I emailed the Covert guy and told him "exactly" what I wanted and asked for a final quote within 3-5 days. He never did respond so, in essence, he eliminated himself. By this time I had decided that he would have to decimate Felix anyway as I really liked the way Felix explained things, his professional demeanor, and his willingness to go the "extra mile". He never tired of my questions and always followed up on my needs. This was a 2011 GMC 3/4 4WD Deisel PU and this is an expensive vehicle. I did my homework and am totally (I have had the vehicle for over a month) satisfied with my experience. I had told Felix of my experience with Gunn Honda in 2006 that was horrible. It took me over 3.5 hours to get out of their building when I bought my Accord. xxxx, I thought they wanted to adopt me! Felix assured me that it would not be that way with Cavender and is was not. I am most appreciative of Felix's honesty & character and always "doing what he told me he would do". I felt trust from him from the time I first met him and I would recommend Felix & Cavender to anyone. Even 5 weeks later he is working with me on accessories and minor problems as he promised he would. Thank you Felix. Regards, Jim Cahalan More

Jack was wonderful in working with me and not "pushy" but made it easy and comfortable. This is our 7th car to buy here and wouldn't think about using another dealer, saleperson or service depar "pushy" but made it easy and comfortable. This is our 7th car to buy here and wouldn't think about using another dealer, saleperson or service department. Also, Bobby Cavender is available as the dealer to talk with and makes you feel like your business is really appreciated. More

I was widowed about 6 months ago and going through the process of having to purchase a vehicle was quite unsettling for me. I'd already narrowed down my selection to a Suburban, knew my budget and was re process of having to purchase a vehicle was quite unsettling for me. I'd already narrowed down my selection to a Suburban, knew my budget and was ready to buy, however, I needed the salesperson to meet certain criteria for me to feel comfortable with this significant a purchase. I'd walked away from other dealerships and was ready to do so again, but didn't have to. Monti Samuels met my criteria...that criteria being a person who would be a sincere advocate for the customer. When a person possesses this quality, it shows. I'm very grateful he was among the several sales consultants from which I could choose to help me. I feel confident in my vehicle selection, thanks mostly to Monti. He listened and listened, showed me many vehicles, walked me through many steps and asked me many questions which helped me select the right Suburban for the right reasons. I also ran Monti in circles and asked him to "jump through many hoops" during the negotiation process, of which he did without hesitation. He remained calm, caring and my advocate from the moment I walked into Cavender. At the time of purchase dealerships were not important to me, the sales consultant was. I actually purchased from Monti that day....Cavender just happened to be where he worked. Monti is still my advocate. He's still looking out for me, which is also looking out for Cavender. Next time I have to purchase a vehicle I will remember not only Monti, but Cavender as well. Cavender can be very proud and honored to have Monti on the team. Sincerely, Lajuana Kubany More

I bought a 2007 mustang gt cs from him and the service was great! I had been searching several dealers for my mustang I was was not happy with the prices nor the amount of trade in the other dealwrs woul was great! I had been searching several dealers for my mustang I was was not happy with the prices nor the amount of trade in the other dealwrs would offer us for my spider eclipse. We had even gone to new braunfels to shop. when we passed by cavender and saw my car on th lot. Mr. Cox was very helpful I'm answering our questions and ensuring that we were completly satisfied with the car befor we bought it. We would defiantly buy from cavender again! More

Monti Samuels provided excellent customer service. He attentively listened to my request for information about the latest 2011 GMC Yukon Denali and 2011 GMC Acadia Denali. His immeasurable knowledge allo attentively listened to my request for information about the latest 2011 GMC Yukon Denali and 2011 GMC Acadia Denali. His immeasurable knowledge allowed him to give insightful information on standards and additional features flawlessly. His honesty and sincerity was surprisingly refreshing. He methodically presented the pros and cons of each vehicle. This delightful experience allows me and my wife to thoroughly examine possible options and accurately select the precise vehicle for our potential wants and tangible needs. More