Cavender Buick GMC North

Chose to visit dealership based on Internet ad for a car we were interested in. Randy Villarreal was very helpful and friendly. We attempted to negotiate the deal and David Hagen became involved. He was ext we were interested in. Randy Villarreal was very helpful and friendly. We attempted to negotiate the deal and David Hagen became involved. He was extraordinarily rude and inappropriate. Example: I suggest a price. He says, "That will never happen in a million years.". He says he underpriced the vehicle on the internet and, "just watch...I'm going to raise it $1000 now. You'll see if you look at it online again." My wife expressed a concern about a sound she heard from the brakes and asks to have them checked. Mr. Hagen says they've already been checked. My wife says she heard noise when test driving. Mr. Hagen says, "You don't have to keep repeating that, I said yes ma'am.". I was ready to walk, but ultimately this is a business deal and we completed the transaction. The reason we questioned the brakes having been checked is that there were 3 other defects that we noticed (should have been obvious) but the dealer hadnt caught them during their inspection Mr. Villarreal was trying to be a buffer and we did appreciate his help. We would not recommend the dealership based on our interaction with Mr. Hagen, however other employees were friendly. More

I love my Toyota Highlander awesome car! Sales person was extremely nice Thank you Lee Cox!! The finance department let me down. I left my loan papers at Red Lobster Try to get a copy from the dealer over a extremely nice Thank you Lee Cox!! The finance department let me down. I left my loan papers at Red Lobster Try to get a copy from the dealer over a month went by no papers I would call they would say they call me back and then not call FRUSTRATING. In the past we bought a Toyota Tacoma at Cavender Toyota they have better customer services representatives. More

Lee is the best. He sold us our first and our newest car today. We would appreciate a shorter time for signing all paperwork but we have no problem with the personnel. Thank you. today. We would appreciate a shorter time for signing all paperwork but we have no problem with the personnel. Thank you. More

It was an absolutely as great as an auto experience can be. I had Roy Fernandez as my estimator. He is excellent, in determining your needs and delivering the promised product, on time. Clair Hodges be. I had Roy Fernandez as my estimator. He is excellent, in determining your needs and delivering the promised product, on time. Clair Hodges More

We are from Ontario, Canada and decided to purchase a Buick Enclave while we were wintering in Texas. Although this was a new experience for Cavender Buick, they were excellent at working through all of Buick Enclave while we were wintering in Texas. Although this was a new experience for Cavender Buick, they were excellent at working through all of the issues that came up concerning taking a car back to Canada. Randy Villarreal was friendly and very knowledgeable about the Buick Enclave. He was thorough with all of the paperwork and had everything ready and waiting at the promised time. David Hagen and his excellent team of Ron and Sheryl were patient and incredibly accommodating as we worked through completing the deal and the Canadian paperwork that went with it. Our experience from start to finish was top notch. We are pleased that we chose Cavender and we highly recommend them for an excellent vehicle purchase experience. More

My husband and I have been searching for a new vehicle for quite some time now. Although we have decided to wait on our purchase I would like to commend this organization on its professionalism and great for quite some time now. Although we have decided to wait on our purchase I would like to commend this organization on its professionalism and great customer service. More

Best experience Ive ever had at a dealership. The customer service in the body shop is excellent too. The saleswomen that sold me the car was very friendly and didnt pressure me to buy a car at all. customer service in the body shop is excellent too. The saleswomen that sold me the car was very friendly and didnt pressure me to buy a car at all. I would recommend this dealership to all my family members and friends. More

i will never buy a car anywhere else. the total i will never buy a car anywhere else. the total experience, over the past two years i have owned my suburban,has been outstanding in every regard. i will never buy a car anywhere else. the total experience, over the past two years i have owned my suburban,has been outstanding in every regard. More

I have a 2011 Buick Lacrosse CXS. I have tried diligently to not get any dings on this car. However, I did it myself. Backed out of garage and broke the plastic casing on driver rear mirror. Since it was to not get any dings on this car. However, I did it myself. Backed out of garage and broke the plastic casing on driver rear mirror. Since it was time for the second oil change, had the dealership order the part and scheduled maintenance. Marshall was very helpful and the parts people knew just what was needed without even seeing the car. Brought the car in at 7AM and it was immediately taken in for repair and oil change. Little over an hour later it was finished. Dan Houghton (Service Manager?) made sure everything was just right. I have to say to anyone who uses this site as a means to determine if they're working with a dealership that stands with you before, during and after the sale, then this dealership is one you can trust. I'm a retired Army Officer and I have a reputation to say what I mean and always "mean what I say." This Lacrosse has been everything I expected. The dealership, from my salesman David Knight, to the great service department, and the personal oversight of Bobby Cavander has earned my trust and most certainly will earn my business. Oh, and if you're wondering. I get nothing for saying this. It's just my way of repaying the people who work so hard taking care of me and all their customers. HOOAH! More

Great service. Kept me informed of my car's repairs. Deliverd back to me quite quickly. Whomever did the reapirs also did a very good job! Thanks to all the service people at Cavender. Deliverd back to me quite quickly. Whomever did the reapirs also did a very good job! Thanks to all the service people at Cavender. More