Cavender Buick GMC North

Jeff M. is the Best If you are looking for a great service experience call Jeff McIntyre. He took care of our needs with prompt and courteous service. Thanks Jeff!! If you are looking for a great service experience call Jeff McIntyre. He took care of our needs with prompt and courteous service. Thanks Jeff!! More

Worst experience ever with any dealership. Absolutely the worst customer service I have ever experienced!!!!! I had my brand new denali broken into, this was the first dealership that came to m Absolutely the worst customer service I have ever experienced!!!!! I had my brand new denali broken into, this was the first dealership that came to mind to have repairs. I was told it would take 2-3 weeks for me to have my vehicle back. It was towed to their dealership on June 24th, it is now July 27th and they still have my vehicle. I have not received any calls or emails on my vehicles status. I would not recommend ANY Cavender locations to anyone. I have complained and I guess nobody cares to give me a call back. I will be letting everyone I know about my experience with Cavender!!!! More

Above and Beyond I experienced an issue with their service department. When brought to his attention, President Bobbie Cavender stepped up to the plate and personally I experienced an issue with their service department. When brought to his attention, President Bobbie Cavender stepped up to the plate and personally took care of me. He personally picked up my Acadia at my home and personally returned it the next day. He provided not yet due warranty service at no charge. In my opinion, he went above and beyond to make it right for me. This dealership is part of the Cavender family of dealerships. They have a much deserved fantastic reputation. Bobbie certainly maintained it in my case. More

I was not an easy client and Ian Bertini was the most unbelievably kind and understanding salesman I've encountered. He answered every question I had in detail and he never said he didn't know the answe unbelievably kind and understanding salesman I've encountered. He answered every question I had in detail and he never said he didn't know the answer even if he didn't. He was quick to find the answer and produce results. I left the dealership without purchasing a vehicle and what I didn't know is that while I was taking a break and trying to figure out my next step in the car buying process, he was steadily working on finding the perfect vehicle for me within my financial means. He called me up, asked me to come in one more time and see what he was able to find andI ended up in a brand new Buick Encore (I have never purchased a new car before) and absolutely love it. I know there were a lot of other financial people behind the scenes working to make the sale happen for me as well and I'd like to extend my appreciation to them as well. The in house sales experience was the best I've had in 20 years. However. I will say that the only thing that left me feeling incomplete was the "survey". I was told before driving off the lot that in about a month I would recieve a survey and it would give me the opportunity to give my feedback regarding the sales experience and I never recieved it. I called and spoke with a sales manager who told me that not everyone gets them and there is nothing more that can be done. I find it unfair that some customers get to rate their sales experience and others don't. What factors determine who gets the survey? What did I do not to deserve the survey, or what did my sales manager, Ian do to deserve less recognition for all of his hard work than others? This left me feeling like the sale was incomplete and made me feel dissappointed in the closure of a sale. I hope they tweek this process in the future because I can't be the only one that feels something is unfair about this process. More

Had to take my car back 3 times and it still was only barely acceptable, not fixed as prior to servicing. Starting to have even more issues several months after which are appearing due to terrible servic barely acceptable, not fixed as prior to servicing. Starting to have even more issues several months after which are appearing due to terrible servicing / body shop repairs. Very disappointing. I thought Cavender would be a better company since family owned. Next time going back to Alamo Toyota for the excellent service and any body shop repairs needed. They fixed my vehicle back to exactly like prior to car accident. I would never recommend Cavender, especially this location/dealer. More

I had a wonderful experience with this gmc dealer. I went to them looking for a estimate on a rear brake job for my gmc 3500 dually, Curtis Kirk greeted me and my issue with amazement. When i arrived just to to them looking for a estimate on a rear brake job for my gmc 3500 dually, Curtis Kirk greeted me and my issue with amazement. When i arrived just to get a estimate, i told him i been to a few other shops prior to seeing him that day and in fact that i know i didn't need rear rotors but i did need them turned. He then looked up the estimate but the estimate came up wrong, so he made some phone calls and next thing i know...............i had the shop foreman/manager, parts manager and the truck master tech, standing next to me working on the right estimate. We got the estimate down to i knew what i was paying out the door. The next day i decided to actually use curtis for my problem, i took my truck up to him and dropped it off. He got me a ride home and stayed in contact with me through out the whole repair, we found that i needed hub seals and my parking brake repaired(since its rear disk brake)......................they gladly offered to show me the worn seals and worn parking brake shoes. I went to see since i don't trust many mechanics with my vehicles, upon arrival the service manager greeted me since my service advisor was off(it was the weekend), he took me and showed me the worn out parts and also got the master tech that was working on my truck to explain what was wrong. I signed up for the repairs after a quick price adjustment to add the extra parts. I told the service manager i cant pick up til friday and he was completely cool with it. So they completed the repairs and i picked up the truck friday, i came to find out the estimate to add the parking brake repair and hub seal repair was off but the service manger and my advisor stuck by the original price the quoted. I was very pleased with the repair and their honesty, i will be taking my truck back to curtis and the cavender gmc. More

Lee Cox was incredibly helpful. He took the time to understand our financial situation, refused to let us work on a transaction until he was satisfied that the vehicle we were looking at met his own pe understand our financial situation, refused to let us work on a transaction until he was satisfied that the vehicle we were looking at met his own personal expectations, and was very up-front and honest throughout the whole process. His knowledge of the industry, the manufacturer, and the market were apparent in his communication with us. He responds to telephone calls, calls back when messages are left, makes himself available, and takes the time to be very personable and friendly with his customers. Cavender Buick GMC was a well-run, clean dealership, and we had no problems with any staff members there. We were acknowledged immediately upon arrival, directed to our salesman, and all of our questions were answered. When we walked in with financing pre-approval, the dealer was able to beat the rates we walked in with. Positive experience! More

I purchased a used 2007 GMC Yukon a year ago due to I purchased a used 2007 GMC Yukon a year ago due to needing a larger vehicle. I had a 2007 GMC Envoy that I traded. The Yukon I purchased had high m I purchased a used 2007 GMC Yukon a year ago due to needing a larger vehicle. I had a 2007 GMC Envoy that I traded. The Yukon I purchased had high mileage but I was confident that Cavender/GMC sells reliable vehicles and can service the vehicle if there were any issues. I am one who takes in my vehicles for regular maintenance like clockwork. I noticed I my low oil light came on about 200 miles before the suggested 3,000 miles oil change. I took my Yukon in right away to be looked at and explained the low oil light and my concern. I have a habit of asking my service rep to be sure to let me know if the mechanic finds anything that he thinks needs to be addressed to take care of it. I am a big believer in taking care of issues before they are issues. And clearly I had confidence in Cavender GMC that they would address any issues head on especially when I clearly was a repeat customer and never questioned what they suggested I have done to my vehicle. The low oil light continued to come on anywhere from 400 to 200 miles before my required scheduled oil change suggested on the sticker on my windshield put there by the Cavender Service Person, in which I believed I could trust to ensure my vehicle would get the attention it needed to continue to run smoothly. Because that’s what they do for a living, right? Wrong! I reported this problem and did whatever service they suggested to fix this issue. Starting in January 2012 until December of 2012. I even called to discuss my concern thinking bringing my vehicle in on a Saturday was too hectic and if I had a complete conversation explaining my concern more attention would be given to the problem. I called and spoke with David Lust and thought I had expressed my concerns to his understanding but all David could say was all of this is within GMC guide lines. WHAT! GMC, GMC! General Motor Corporation says its within their guide lines to have to add oil after only being driven 2,500 miles? If that is really the case I was ready to write a letter to GMC and advise them to shut down their factory because those guide lines were ridiculous! I ended my conversation with David and decided I had to take my vehicle in and talk face to face with someone. And that even I knew those expectation were not believable. I called and spoke with Marshall Lane and explained my concerns. He looked at my vehicle and said yes this is a problem that should be addressed by our GMC expert. Marshall asked me when could I bring my vehicle in during the week? We tried several different appointments but due to my job and not having transportation other than the weekends we could never make it work. Out of frustration I called Marshall and said look I can't come in during the week, Marshall said, don't worry Ms. Browning, bring your vehicle in and I'll get you something to drive, it may be a truck but I will get you something. Finally some help, I thought. I showed up that next morning and Marshall came through for me. My loner vehicle was the biggest truck I had ever driven. Marshall asked me, will you be ok in this, I smiled and said of course. I drove off feeling like someone finally was listening. Marshall called me that afternoon and said they thought it was the engine and that the pistons’ and rings needed to be replaced but not to worry, he was going to put it through my extended warranty and it would be taken care of. I thanked him. It went back and forth between Cavender and the extended warranty company adding that there was even a memo from GMC regarding this issue. Which I called Marshall to so that I could stay in the loop as to what happening. Marshall assured me this issue would be taken care of. Finally about 3 three weeks later Marshall informed me that the warranty company had denied the claim since the records had shown that this issue had been addressed several times over the past 11 months. And that the drive train warranty had just expired this past August. In other words the warranty company was not going to pick up the tab for something that could and should have been addressed prior to the drive train warranty expiring. In which case the denied my claim. Marshall advised me that this issue was being reviewed by the service manager as to what their next step was and he would get back to me. Marshall got back to me the next day letting me know that the repair costs were going to be taken care of by the Good Will GMC Policy. The What! Whatever just fix my vehicle. What you call "Good Will GMC Policy is you got caught not taking care of a problem back when it started and the Warranty Company called you out on it, and wouldn't pick up the tab for you team just being lazy and lucky for me because I'm sure if they hadn't of been involved I'm sure the staff would have told me I would have to foot the bill. But since there was a third party involved Cavender GMC had to fess up to their lack of service. I will say I am grateful to Marshall Lane for doing his job and getting off of his butt and taking care of this for me. He was very kind in the fact that I needed additional help with transportation. Unlike all the other service reps didn't feel the need to do their job for almost a year. Good Will my rear end! Now my Yukon should be ready today and now since I clearly cannot trust Cavender GMC to address and handle issues with my vehicles I will be at Jordan Ford this weekend to get something with low mileage and hopeful their service team will take customers concerns more seriously. It’s too bad I really did enjoy the ride of my Yukon but it really doesn't matter because if it isn't taken care of its not riding anywhere anyway. I can only hope this review makes it to your review website but if it doesn't I wouldn't be surprised. Lynda Browning More

Didn't make a good job to fix my 2010 GMC Yukon Denali, the worst follow up as customer service, deal with this guys is really a nightmare, now I'm having a hard time to get a respond to my claim after the the worst follow up as customer service, deal with this guys is really a nightmare, now I'm having a hard time to get a respond to my claim after they didn't make a good job fixing my Denali. More

My car buying experience at Cavender was awesome! When I pulled up at the dealership, Randy came out and greeted me with a smile. He was patient, easy-going, and made sure that all of my questions were ful pulled up at the dealership, Randy came out and greeted me with a smile. He was patient, easy-going, and made sure that all of my questions were fully answered. I must also add, that as a woman, I appreciate that he acknowledged the benefits of certain products without all the pressure of the hard sell. More