Cavender Buick GMC North

Amazing Service!! My sales man Randy Villareal along with the whole team were just amazing. I cannot explain how fast and smooth of a process it was. I will most def be My sales man Randy Villareal along with the whole team were just amazing. I cannot explain how fast and smooth of a process it was. I will most def be returning to them when I need them. They do as much as possible to help I must add that our credit is not as great and we were still able to get a great deal with no hassles. More

Amazing deal My experience with Cavender Buick was simply amazing. From the minute I arrived everything went smoothly. My salesman was Stuart Lagerson and he was My experience with Cavender Buick was simply amazing. From the minute I arrived everything went smoothly. My salesman was Stuart Lagerson and he was very helpful throughout the whole process. I am a very happy customer and will return to Cavender in the future. More

Service Manager review Bob Dowland is the Service Manger I use he is exceptional. He can assist me with any question about my vehicle over the phone. If my car needs to be Bob Dowland is the Service Manger I use he is exceptional. He can assist me with any question about my vehicle over the phone. If my car needs to be brought in to be fixed we set a date and a time. On that day and time my car is fixed in a timely manner as well as well as being fixed right the first time.i have confidence that when I bring my car into Bob it will be fixed right and also be road worth, which makes me feel safe. I feel secure with any answers, suggestions he says I need to do to my car. Bob Dowsland is an asset to Cavender not every Service Manager is honest, trustworthy, available to customer all the time., and cares for his customers. Bob Dowsland has my bussiness More

Always great service Anytime I bring my car in Curtis Kirk takes of me with fast , efficient service ...I will always bring my car to him for quick service Anytime I bring my car in Curtis Kirk takes of me with fast , efficient service ...I will always bring my car to him for quick service More

Speacial thanks to Jeff McInryre for his wonderful customer service, he made us feel like family and he has a awesome personality that you can just click with!! J. W for his wonderful customer service, he made us feel like family and he has a awesome personality that you can just click with!! J. W More

Great service Had the oil pressure sensor replace on my GMC truck, Curtis the service writer was very helpful, the repair was done in a timely manner, very pleased Had the oil pressure sensor replace on my GMC truck, Curtis the service writer was very helpful, the repair was done in a timely manner, very pleased with the service. More

Jeff M. is the Best If you are looking for a great service experience call Jeff McIntyre. He took care of our needs with prompt and courteous service. Thanks Jeff!! If you are looking for a great service experience call Jeff McIntyre. He took care of our needs with prompt and courteous service. Thanks Jeff!! More

Worst experience ever with any dealership. Absolutely the worst customer service I have ever experienced!!!!! I had my brand new denali broken into, this was the first dealership that came to m Absolutely the worst customer service I have ever experienced!!!!! I had my brand new denali broken into, this was the first dealership that came to mind to have repairs. I was told it would take 2-3 weeks for me to have my vehicle back. It was towed to their dealership on June 24th, it is now July 27th and they still have my vehicle. I have not received any calls or emails on my vehicles status. I would not recommend ANY Cavender locations to anyone. I have complained and I guess nobody cares to give me a call back. I will be letting everyone I know about my experience with Cavender!!!! More

Above and Beyond I experienced an issue with their service department. When brought to his attention, President Bobbie Cavender stepped up to the plate and personally I experienced an issue with their service department. When brought to his attention, President Bobbie Cavender stepped up to the plate and personally took care of me. He personally picked up my Acadia at my home and personally returned it the next day. He provided not yet due warranty service at no charge. In my opinion, he went above and beyond to make it right for me. This dealership is part of the Cavender family of dealerships. They have a much deserved fantastic reputation. Bobbie certainly maintained it in my case. More

I was not an easy client and Ian Bertini was the most unbelievably kind and understanding salesman I've encountered. He answered every question I had in detail and he never said he didn't know the answe unbelievably kind and understanding salesman I've encountered. He answered every question I had in detail and he never said he didn't know the answer even if he didn't. He was quick to find the answer and produce results. I left the dealership without purchasing a vehicle and what I didn't know is that while I was taking a break and trying to figure out my next step in the car buying process, he was steadily working on finding the perfect vehicle for me within my financial means. He called me up, asked me to come in one more time and see what he was able to find andI ended up in a brand new Buick Encore (I have never purchased a new car before) and absolutely love it. I know there were a lot of other financial people behind the scenes working to make the sale happen for me as well and I'd like to extend my appreciation to them as well. The in house sales experience was the best I've had in 20 years. However. I will say that the only thing that left me feeling incomplete was the "survey". I was told before driving off the lot that in about a month I would recieve a survey and it would give me the opportunity to give my feedback regarding the sales experience and I never recieved it. I called and spoke with a sales manager who told me that not everyone gets them and there is nothing more that can be done. I find it unfair that some customers get to rate their sales experience and others don't. What factors determine who gets the survey? What did I do not to deserve the survey, or what did my sales manager, Ian do to deserve less recognition for all of his hard work than others? This left me feeling like the sale was incomplete and made me feel dissappointed in the closure of a sale. I hope they tweek this process in the future because I can't be the only one that feels something is unfair about this process. More