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Cavender Buick GMC North

San Antonio, TX

4.6
312 Reviews
Cavender Cares SERVICE BEYOND THE DEALERSHIP We want to build lifelong relationships with families throughout Texas and assist them with their automotive needs. Servicing the community has always been a hallmark of Cavender's mission, but our passion for assisting those around us extends far beyond the walls of our dealership.
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17811 San Pedro Ave

San Antonio, TX

78232

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Showing 312 reviews

August 20, 2024

If you are a military veteran or active duty beware of Cavender advertising!!! They have false advertising for military active duty and veterans. They have adds all over the store and and even Mr. Cavende More

by chrisk3317
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Ulbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Cavender Buick GMC North responded

Thank you for sharing your feedback. First and foremost, I want to sincerely apologize for the frustration and disappointment you’ve experienced. As a Marine Corps Veteran, your service means a great deal to us, and we never want any of our customers, especially those who have served, to feel misled or unappreciated. After our phone conversation a few weeks ago, we mailed you a $500 check to address your concerns with the Oil Change for Life program. This program is designed to benefit our customers and not cause any confusion or frustration. While diesel vehicles are not included in the program, this should have been communicated clearly from the start, and for that, I sincerely apologize. I’ve also spoken with Josh Mills, our Service Manager, regarding the missing parts. He informed me that y'all have spoken a few times and the parts have been ordered and will be in touch with you directly to ensure they are installed as soon as possible. If there’s anything else I can do to assist you or if you’d like to continue the conversation, please don’t hesitate to reach out to me directly. We greatly appreciate your business and your service.

June 04, 2024

I bought a lexus 570 from this dealer. Sales person: Claudia Ramirez. Manager: Dustin Hall. She said that title will be shipped to me directly. Car shipped on 4th may to me. Waited a week More

by turganov
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dustin Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Ramirez
Jul 10, 2024 -

Cavender Buick GMC North responded

I'm really sorry to hear about the issues with your title. This situation is far from what we strive for in terms of customer service and communication. I'd like to help resolve this matter as quickly as possible, so please reach out when you can. Thank you, Josh Mills - Service Manager - 210-237-7150

February 13, 2024

MILITARY PLEASE READ. The dealership was way better then ValMark of New Braunfels where I bought my last car. My sales agent Matthew Delgado was really nice and knowledgea More

by tohiostate
Recommend Dealer
No
Employees Worked With
Not My Sales Person Fault
Feb 16, 2024 -

Cavender Buick GMC North responded

I appreciate your feedback and am glad to know that you found our process faster than most. I apologize for any confusion regarding the Lifetime Oil Change offer, we certainly didn't mean to mislead anyone. I'd be happy to provide more information on how this works as well as assist with any questions about canceling extra warranties purchased. Please feel free to reach out at your convenience so we can address these concerns directly. Thank you, Zac Hale - General Sales Manager - (210) 477-8300 or zhale@cavenderauto.com

January 20, 2024

It was pleasant and ver very cold that day. Too cold to have the car detailed as their water was frozen More

by Lawrence
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stuart Lagerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
Feb 16, 2024 -

Cavender Buick GMC North responded

Lawrence, we're glad to know your experience at Cavender Buick GMC North was pleasant despite the chilly weather. We apologize for any inconvenience caused by the frozen water. Thanks for understanding!

December 29, 2023

Exelent & profetional service from Felix bravo , we are so glad with our new Toyota Tacoma More

by Elton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felix Bravo
Dec 29, 2023 -

Cavender Buick GMC North responded

Elton, thank you for the review! We appreciate the kind feedback about Felix and hope to see you again at Cavender Buick GMC North!

December 20, 2023

I was greeted immediately and given instructions where to wait. My car was serviced in a short time. Stacey was thorough and discussed the problem and recommendations More

by Gaylestandard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy
Dec 20, 2023 -

Cavender Buick GMC North responded

We're glad to know you had a positive experience with Stacey and our team at Cavender Buick GMC North. We strive for efficient, thorough service - thank you for the feedback!

December 19, 2023

Tony was very helpful and rare him as outstanding, this was first opportunity to work with him. In my over 40 years dealing with the dealership this was the worse visit. More

by alton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stuart Lagerson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric,David & Antonio (Tony).
Dec 20, 2023 -

Cavender Buick GMC North responded

Alton, we appreciate your feedback and are glad to know Tony was helpful during your visit to Cavender Buick GMC North. We love to hear that your worst experience with us was outstanding. See you next time!

December 14, 2023

Was a little nervous at first but my salesman Tony G made me feel good about my new purchase. Glad I did the trade More

by Mikey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stuart Lagerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Garcia
Dec 15, 2023 -

Cavender Buick GMC North responded

Mikey, we're glad to know Tony was able to put your nerves at ease during your visit at Cavender Buick GMC North. Enjoy the new ride!

December 14, 2023

Tony was a lot of help. He heard everything I was saying and Got to it . No complaints here. More

by Angelica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Perez
Dec 15, 2023 -

Cavender Buick GMC North responded

Angelica, we are glad to hear that Tony provided excellent service. Thank you for choosing Cavender Buick GMC North!

December 13, 2023

Great customer service and updates on our vehicle were on time and informative. The team was professional and experienced. Overall, two thumbs up More

by Trhadbane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carson with the service department
Dec 14, 2023 -

Cavender Buick GMC North responded

We're glad to know you had a positive experience with our team at Cavender Buick GMC North! Thank you for the 'two thumbs up' and your kind words about our customer service. We appreciate it!

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