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Cavender Buick GMC North

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.6
308 Reviews
Cavender Cares SERVICE BEYOND THE DEALERSHIP We want to build lifelong relationships with families throughout Texas and assist them with their automotive needs. Servicing the community has always been a hallmark of Cavender's mission, but our passion for assisting those around us extends far beyond the walls of our dealership.
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17811 San Pedro Ave

San Antonio, TX

78232

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Showing 308 reviews

September 28, 2023

Hello, my experience in the last service wasn't good at all. The truck was ready to pick up but They never text me or call me to let me know, I was waiting there so at 3:20 went to a desk asking for my tru More

by Bgcarielo
Recommend Dealer
No
Employees Worked With
Colby Joyner
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Oct 17, 2023 -

Cavender Buick GMC North responded

I'm sorry to read about your recent service experience. It's important that our customers are kept informed and it sounds like we missed the mark here. Also, regarding the fuel economy issue you mentioned - this is something we'd definitely want to look into for you. Please reach out at your earliest convenience so we can address these concerns directly. Thank you, Jason Thibodaux - Service Manager - (210) 758-8959

September 27, 2023

Very pleasant and professional to work with. From the appointment to the service was easy. More

by bob9280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert , Colby Joyner
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Sep 27, 2023 -

Cavender Buick GMC North responded

Thank you for choosing Cavender Buick GMC North, Bob! We appreciate your support and are here to help with any of your future service needs.

September 26, 2023

Carson was amazing working out several issues with service. He went above and beyond even sending a service technician to my home. Everything thing was done in a timely manner and professionally. More

by Mack
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Joyner
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Sep 27, 2023 -

Cavender Buick GMC North responded

We're so glad to know that Carson was able to assist you effectively and professionally. It's great hearing about your positive experience with our service team at Cavender Buick GMC North!

September 26, 2023

Felix was great, on time and made the process run smooth at the dealer. I would buy again from him More

by Sdg1979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felix
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Sep 27, 2023 -

Cavender Buick GMC North responded

It is great to hear that Felix made your purchasing process smooth. Thank you for sharing this kind feedback and working with the Cavender Buick GMC North team!

September 26, 2023

My service rep. Erick is very kind and explains any service needed to my vehicle. More

by Cocoro38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Thibodaux
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Sep 27, 2023 -

Cavender Buick GMC North responded

We are thrilled that Erick and the team took such great care of you! Thank you for choosing Cavender Buick GMC North and for sharing your experience. Drive safely!

September 25, 2023

The showroom was clean and the staff was helpful and courteous. Lance was knowledgeable, courteous and efficient. He answered questions and solved all problems that arose. More

by bagleybob
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lance Martin, Santiago Diaz
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Sep 26, 2023 -

Cavender Buick GMC North responded

Bob, we're glad to know you had a positive experience with Lance and the rest of our team at Cavender Buick GMC North. We strive for cleanliness and efficiency in all that we do! Thanks for your review.

September 25, 2023

I waited for almost 2 hours for oil and filter change but nobody let me know the car was ready. I had to find someone to ask about my car’s status. He could not find my car key, the car key left at an unatte More

by hiroko veyran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacey
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Oct 17, 2023 -

Cavender Buick GMC North responded

Hiroko, I'm sorry to read about your experience. We strive to provide top-notch communication, and we are sorry to have let you down. We also understand how concerning it would be not knowing where your car key was left. If you're open to discussing this further or there is anything we can do to make this up to you, please reach out at your earliest convenience so we can address these issues directly with you. Thank you, Jason Thibodaux - Service Manager - (210) 758-8959

September 25, 2023

From the time we arrived JJ Ocanas was outstanding and a true professional, and when we signed all the paper work Raquel was amazing, thank you for my making our experience a very pleasant one. More

by menchacao1978
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Ocanas, Colby Joyner
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Sep 25, 2023 -

Cavender Buick GMC North responded

We're delighted to know that JJ and Raquel provided you with an outstanding experience at Cavender Buick GMC North. Thank you for sharing your positive feedback, we appreciate it!

September 25, 2023

Fernando was professional and very courteous making it a great experience ,.Cavender once again came through on my trade in deal. More

by biggs.sally
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Vasquez, Colby Joyner
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Sep 26, 2023 -

Cavender Buick GMC North responded

We're glad to know that Fernando and our team at Cavender Buick GMC North made your trade-in experience a great one! Thanks for choosing us again, we appreciate the support.

September 23, 2023

Eric was excellent. Very courteous, thorough. However, I am waiting to hear back from him regarding the part that we need for our vehicle. I sent him a couple emails thi More

by Alan J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bernal
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Sep 25, 2023 -

Cavender Buick GMC North responded

Alan, we're glad to know Eric provided excellent service. We apologize for the delay in communication and assure you that your concern about the vehicle part is being addressed. Thanks for choosing Cavender Buick GMC North! If there is anything else we can do to assist you, please don't hesitate to reach out to us directly.

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